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Hyatt Regency Rochester

1,183 reviews
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Traveller (130)
Room & Suite (62)
Dining (12)
Overview
  • Excellent31%
  • Very good26%
  • Average20%
  • Poor13%
  • Terrible10%
Travellers talk about
“dinosaur bbq”(27 reviews)
“hotel restaurant”(24 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,183)Write a Review
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All reviewsconvention centerdinosaur bbqhotel restaurantbreakfast buffetfront desk staffblue cross arenabusiness tripwedding receptiongreat customer servicedowntown areachecking inloriconferencegarlandbellmangarageevent
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1 - 5 of 1,166 reviews
Reviewed 1 week ago

The Rochester Hyatt is an oasis in upstate New York. We enjoyed the tastefully appointed new rooms, personal attentive, professional service, Mortons restaurant and the convenient easy in and out location in the heart of the city.

Thank johnberndt
Reviewed 4 weeks ago via mobile

I arrived late and was told room service was until 11. When I called they informed me that room service ends at 9 pm. Really?!?!? 9?!?!?. Food is serviced until at least 11 at the bar so this is nonsense. There is barely any light...More

1  Thank Ale L
Reviewed 4 weeks ago

Hyatt ROC has GREAT/RESPONSIVE staff. Structural improvements are necessary: Lobby heat!!! The fireplaces are cool, but you have to be near them to enjoy the lobby when it's cold out. The bar staff is wonderful, too!

Review collected in partnership with Hyatt Hotels
Thank zakiyyaha2018
Reviewed 4 weeks ago via mobile

Room is actually pretty ok. As a Hyatt regency there should be some expectation of quality in this regard. I arrived fairly late in the evening and was informed that food service continued until 11. This is true, but not if you call. There is...More

Thank Adam Z
Reviewed 5 weeks ago

With the renovation almost completed, this property has transformed into a “real” Hyatt, complete with a nice modern rooms, public spaces, and a restaurant/bar you want to eat at. The staff and service remain the same - stellar. From Lori at Starbucks to the wonderful...More

Review collected in partnership with Hyatt Hotels
1  Thank 693fannies
View more reviews
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Banquet Room
Room Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$165 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Rochester
#7 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$165 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Rochester
#7 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (130)
Room & Suite (62)
Dining (12)
Pool & Beach (1)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
ASczerba
15 August 2017|
AnswerShow all 2 answers
Response from I7926AHalm | Reviewed this property |
Sorry just saw this The pool was closed when I was there
0
Votes
gsanchez1952
4 June 2017|
Answer
Response from JeffreyFireIsland | Reviewed this property |
They have a shuttle
0
Votes
gsanchez1952
4 June 2017|
AnswerShow all 4 answers
Response from JacquiSanDiego | Reviewed this property |
Yes they have a shuttle, call them when you arrive at airport, it's usually a 15-20 minute wait.
0
Votes
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Room Tips
"Ask for a high floor with a city view."
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"End of the hall rooms are very quiet."
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"We were away from the elevator, no noise at all."
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"I believe there are 25 floors. I was on 15, decent view."
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