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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

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The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
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870 Reviews from our TripAdvisor Community

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Fort Lee, NJ
Reviewed 3 days ago NEW

While checking in to The Strathallan Rochester Hotel & Spa in Rochester, NY, I accidentally left an envelope containing a large amount of cash at the front desk. Upon arriving at my room minutes later, I received a call from Jonathan Charley (Front Desk) stating that he found the envelope. Thank you Jonathan for your honesty & integrity.

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Thank vovogirl
Ann Arbor, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 28 September 2016

First a little history. The Strathallen was built by investors in the early 70s as a luxury property for senior tenants. The surrounding neighborhood was the "best" of Rochester with huge homes, museums, the old U of R, first class restaurants, etc. But the investors did not see the Yuppification coming to the area, and the desire of wealthy seniors...

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1Thank Bloodman33
About Hotel's Favourite Review
jayrettberg, Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review

Than you fo ryour feedback, we are glad you enjoyed your stay.

Woodbine, Maryland
Reviewed 1 week ago

Overall, positive experience but I wanted to share these few tidbits: - Free shuttle to airport is only 6am to 11pm. - Had only one elevator working when I was there. I usually took the stairs. - I was gone all day, came back around 6, and they still hadn't cleaned my room. - You can find a better breakfast...

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Thank carriesauter
Paul W, General Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We are happy to hear that your overall experience was a positive one. We appreciate your feedback we are reviewing your comments with our Food & Beverage team as well as the Housekeeping staff. Thank you again for your time and feedback. Sincerely,...

Toronto, Canada
Reviewed 1 week ago

If you are going to be in Rochester there is no better place to stay. Lovely rooms, excellent facilities and friendly staff make this hotel top of the list. The fact that the bar and restaurant are among the better places to be just adds to the endorsement

Review collected in partnership with DoubleTree by Hilton
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Thank Gary L
Syracuse, NY
Reviewed 1 week ago

Another fabulous stay at the Strathallan, this is my second visit with my daughter for a girls weekend and we left wanting to plan our next visit! This hotel is not only beautiful, but the service and location make it my top pick if you're staying in Rochester. Its different than other hotels, they have so many places to sit...

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Thank IamaHotelsnob
Arlington Heights, Illinois
Reviewed 1 week ago

I lived in Rochester for 25 years and never stayed here. The renovation is terrific including the rooftop bar and spa across the street. Great staff and best location in the city. Complimentary valet is a nice touch.

Review collected in partnership with DoubleTree by Hilton
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Thank Alexandra S
Pasquale C, Front Office Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review

Dear Alexandra S, Thank you for taking the time to provide us your thoughts about your recent stay with us! I am thrilled you were able to visit our brand new addition, the Strathallan Spa, and you were able to use our complimentary valet service. I know the staff love to hear that they are providing excellent service. I hope...

Eldoret, Kenya
Reviewed 1 week ago

I enjoyed my stay in this hotel. The rooms are large, quiet, clean, and comfortable. I was on a room on upper floor. The staff are hospitable and respond to requests pretty fast. I needed an extra shower cap and someone brought it to me pretty fast. Then I needed directions to my meeting room and someone helped immediately. The...

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Helpful?
Thank EKamaara
Pasquale C, Front Office Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review

Dear EKamaara, Thank you for sharing your experience and comments about your recent stay. We find many guests enjoy our spacious rooms and I am pleased that the staff were able to respond quickly to your requests! On your next visit, we will look forward to picking you up at the airport. Sincerely, Pasquale C

Province of Alicante, Spain
Reviewed 1 week ago

This time the stay was more comfortable than my last one. Despite one of the two elevators did not work during several days. This time the room was no noisy. Fortunately I was accommodated in a very silent room. Breakfast staff is awesome! Parking lot so busy because of the big amount of people (no guests) coming over for dinner...

Review collected in partnership with DoubleTree by Hilton
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Thank Jose Angel G
Pasquale C, Front Office Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review

Dear Jose Angel G, Thank you for taking the time to share your recent experience with us. I am glad the breakfast staff were to your liking. I am happy to report that our elevator renovation has completed. We look forward to your next visit in the not too distant future! Sincerely, Pasquale C

Reviewed 1 week ago via mobile

Rooms are large, super clean. The staff was great. My wife developed allergic reaction and the shuttle guy took me to pharmacy in the middle of the night. This is a boutique style hotel. Very comfortable beds and superb survive. The price is high but you get your $ worth.

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Thank Justice R
Pasquale C, Front Office Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review

Dear Justice R: Thank you for taking a moment to share your experience. I am happy to hear our shuttle service was able to bring you to the pharmacy and you found the room to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely, Pasquale C

Philadelphia, Pennsylvania
Reviewed 1 week ago

If your looking for a Four Season type of hotel, then this is far from it. It's pretty decent though. Staff are friendly in person, but if over the telephone they tend minimize your needs. My wife and I were kept up until pass mid night due to music that was being blasted from the 9th floor from a party....

Review collected in partnership with DoubleTree by Hilton
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Thank Aaron M
Pasquale C, Front Office Manager at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, responded to this review

Dear Aaron M: Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our Food & Beverage team as well as the Valet staff. Please know...

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Near The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper rooms have a good view”
EKamaara, 14 Apr 2017 | Read review
“Rooms on the 2nd through 7th floors are quieter.”
StevenT305, 13 Mar 2017 | Read review
“Good views everywhere”
candy0008, 8 Feb 2017 | Read review
“Ask for a room on the street side.”
95stevew95, 31 Jan 2017 | Read review
“Make sure your room is not underneath the part of the restaurant that holds functions!”
amm1010, 19 Jan 2017 | Read review
5 of 5