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Rochester Riverside Hotel

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Traveller (29)
Room & Suite (24)
Pool & Beach (5)
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Overview
  • Excellent36%
  • Very good23%
  • Average11%
  • Poor8%
  • Terrible22%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Reviews (95)
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94 results
Traveller rating
33
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10
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LanguageEnglish
33
22
10
8
21
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All reviewsconvention centernumerous placeswedding plannerlook forward to returning sooncatering managerflight attendantnew ownershipfront desk staffview of the riverhotel staffgood sizejessiebreenfrankierenovationshuttle
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1 - 5 of 94 reviews
Reviewed yesterday via mobile

My family and I stayed at the hotel for my sons graduation. The city was very nice, much to do. Hotel was very nice, food and bar staff was great. Literally everything was great minus the worlds worst front desk worker. I don’t remember his...More

Thank justin-miler1522
Reviewed 3 days ago

I wish I had read the other reviews before I signed up for $200 a night. Unbelievable dump and horrible management. Over an hour JUST TO CHECK IN! No elevators for 15 floor building. Oh wait, there are two tiny service elevators that are not...More

1  Thank vstrache
Reviewed 3 days ago via mobile

The staff at this hotel is phenomenal,they go above and beyond to make sure you are satisfied considering the challenges they deal with due to the condition of the hotel. I really enjoyed my stay due to the staff there and will return because of...More

1  Thank RyanH350
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 2 days ago

Dear Ryan, Thank you for a five star review and your kind words. Syed Younus General Manager

Reviewed 4 days ago via mobile

Do NOT stay here. I had to stay here for 3 nights and I could not wait to leave. My room keys never worked (the card sensors on the doors seem super old), the walls are grossly thin, and the elevators were broken so we...More

Thank Meredith R
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 days ago

Dear Valued Guest, I am very sorry to hear that you were not satisfied with your recent stay with us..We appreciate your comments and your feedback is very important to us as we are always looking for ways to improve our guest experience. Thank you...More

Reviewed 1 week ago

Will not come back! Ok, seems everyone showed up to check in at the same time. The hotel SHOULD HAVE SOME CLUE based on their bookings and be able to prepare PROPERLY! It was mayhem from pulling into the property to parking! The parking garage...More

1  Thank WantMillionsToTravel
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Valued Guest, Thank you for taking the time to write a review on your recent stay. I want to say how sorry I am that we let you down. We strive to provide all our guests a wonderful experience and I'll use the feedback...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$108 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$108 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
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Traveller (29)
Room & Suite (24)
Pool & Beach (5)
Dining (4)
Business Centre & Event Rooms (8)
Questions & Answers
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Alexis T
4 April 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
27 December 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
12 September 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"You might be better off staying at a homeless shelter"
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"We had view of the river and the bridges (602). Maybe request this."
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"The King River View Room was wonderful"
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"Find a different hotel"
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