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Radisson Hotel Rochester Riverside

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Radisson Hotel Rochester Riverside
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1,401 Reviews from our TripAdvisor Community

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There are newer reviews for Radisson Hotel Rochester Riverside
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Showing 1,391: English reviews
Reviewed 4 weeks ago

Location is excellent. I reserved a Club room and called to confirm it would be the side with a view of the river. I was told, no problem whatsoever. We did not get the view. Parking was pricey. Rooms a little dated. Comfortable beds. The Legends staff were really good

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Helpful?
Thank davidsB4647NJ
St. Catharines, Canada
Reviewed 4 weeks ago

arrived Sunday, 3 of the 4 elevators were not working and had been that way since early morning, the one that was in service stopped at every floor coming down and going up, after waiting 15 minutes used the stairs, complained to front desk manager, she said the elevator repair company had been called, this situation was like this from...

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1Thank rogerbarker
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel with the unfortunate and isolated situation regarding your vehicle. Please feel free to contact our security team should you have any insurance questions. I have also passed on your comments to our housekeeping team and will be working diligently...

Reviewed 16 March 2017

I waited 2 hours in line to get my room key. Room did not clean, lot of hairs on the floor. I complaint to the front desk and they said manager will call me but waited for 3 days get no phone call from the hotel. I end up have to call the hotel again and they transfer to the...

Review collected in partnership with Radisson Hotels
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1Thank chunc641
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the cleanliness of your room. We appreciate your understanding regarding the situation with the loss of power. There was regional power outage which made us busier than expected and many of our staff struggled with the loss of power in their own homes....

Rochester, New York
Reviewed 14 March 2017

Review collected in partnership with Radisson Hotels
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1Thank 563chelsear
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Toronto, Ontario
Reviewed 13 March 2017

Review collected in partnership with Radisson Hotels
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2Thank Chickita N
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Elmira, New York
Reviewed 13 March 2017

Review collected in partnership with Radisson Hotels
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1Thank AR1878
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Rochester, New York
Reviewed 13 March 2017

Review collected in partnership with Radisson Hotels
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1Thank J187UEmargaretb
CarlsonRezidor, Customer Care at Radisson Hotel Rochester Riverside, responded to this review

Rochester, NY
Reviewed 13 March 2017

Check in was the worst debacle I have ever seen in any hotel under any circumstance. Arrived at 2:30pm to check-in, waited in an hour long line only to be told there were no rooms ready, After complaining, I received a "promise" that 2 rooms were blocked for us and they would have housekeeping clean rooms and to come back...

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1Thank Wedahams
CarlsonRezidor, Customer Care at Radisson Hotel Rochester Riverside, responded to this review

Thank you for reaching out to us and writing a review. We sincerely apologize for the multiple issues you've encountered during your stay. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service during your stay. Your feedback give us the opportunity so we can continually improve our services....

New York
Reviewed 13 March 2017

This Hotel can not handle volumes of people. Be prepaired to wait for a long time. 8 p.m. I was able to check in. I was told I was lucky!!! The club carlson room was closed for a private party? I am a member and could not get into the room?

Review collected in partnership with Radisson Hotels
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1Thank Just2much
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Due to the power outage of 100,000+ homes (including many of our staff), we did struggle to provide our standard excellent service. We apologize that it affected your guest experience, and can assure you that what you experienced was not...

Rochester, United States
Reviewed 10 March 2017

Pictures are very misleading. This place is a dump. Elevators were broke for our stay and I was on the 14th floor. Legends the restaurant was out of everything. Overall a really bad selection. When I ask for a luggage cart to be brought to my room the first time I waited one hour and had to call again to...

Review collected in partnership with Radisson Hotels
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2Thank C3980XBjanf
CarlsonRezidor, Customer Care at Radisson Hotel Rochester Riverside, responded to this review

Thank you for reaching out and writing a review. We sincerely apologize that you were not satisfied with the condition of the hotel during your stay, in particular the elevator and the restaurant. Moreover, we are sorry for the multiple issues you've encountered during your stay. This is not the kind of experience we want our valued guests to have....

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Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Hotel Rochester Riverside staff and other travellers.
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Questions? Get answers from Radisson Hotel Rochester Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside rooms have nicer view, but city side noiser during weekdays but may be quieter over the weekends.”
rschauer, 23 Apr 2017 | Read review
“A room in any other hotel would be better than here”
CheckingItOut, 2 Apr 2017 | Read review
“Avoid at all costs.”
AROE77, 31 Mar 2017 | Read review
“Look elsewhere”
  • Desk chair - broken caster
  • Desk chair
  • Surface of desk
302jimp, 28 Mar 2017 | Read review
“Pick any hotel other than this one!!”
rich3677, 27 Mar 2017 | Read review
5 of 5