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All reviewsrochester airportan early flightmarriott chainfront deskthe breakfast areafree wifi worked wellroom was cleanbagelsa great place to staysausage pattiesnight's restbit wornlate arrivalbreakfast was includedmorning breakfastconvenient locationwould stay here again
Very convenient location for my purposes. Quick walk to and from the airport, and about ten minutes away from Strong Memorial Hospital. Breakfast buffet was typical; nothing particularly special about it. Same about the exercise room. Very helpful and friendly staff. My luggage was held...More
I stay at this same hotel about 5 times per year. It is my favorite place to stay because: it is always clean, the folks at the front desk are pleasant and helpful and the breakfasts are always fresh. I will continue to stay here...More
We stayed one night on our way to Bristol Mountain.
Staff were very friendly - they gave me a little extra for being a rewards member..
Room was clean - possibly recently renovated.
Breakfast was a standard Fairfield continental
The most impressive feature of this property is a staff that is always available and always trying to be helpful (all three shifts.) The hotel is an easy (outdoor walk).
On the minus side:
1. It would have been good to have a bath mat...More
Thank Dave E
Response from Catherine A, General Manager at Fairfield Inn Rochester AirportResponded 11 April 2018
Thank you so much for choosing to stay with us during your trip to Rochester. I am so glad that our staff was helpful but I am so sorry to hear that there was no bath mat and there was a stain on...More
While you read alarming articles about bugs and how careful you have to be, in all the years I've traveled whether business or pleasure, I had never had the experience until recently at this property.
When I woke up in the middle of the night...More
Response from Catherine A, General Manager at Fairfield Inn Rochester AirportResponded 24 January 2018
Dear Valued Customer,
Thank you for choosing to stay at the Fairfield Inn Rochester Airport and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable...More
I would call the hotel. Your intentions are similar to many others. Some don't even stay at the hotel. You may have to talk to the front desk about their policy. Of course, you can park at the airport after you stay here.
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"Stay away from the elevator and front desk areas."