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Comfort Inn Staten Island

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Traveller (29)
Room & Suite (71)
Dining (16)
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Overview
  • Excellent44%
  • Very good30%
  • Average12%
  • Poor8%
  • Terrible6%
Travellers talk about
“front desk”(83 reviews)
“rooms are small”(20 reviews)
“new york”(27 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Free Shuttle or Taxi Services
Fitness centre
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (362)
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Traveller rating
147
104
43
26
22
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LanguageEnglish
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147
104
43
26
22
Show reviews that mention
All reviewsfront deskrooms are smallnew yorkcruise terminalthe king size bedbreakfast roomshuttle driverfree shuttlehotel is locatedwaffle makerthe holiday innhot breakfastbeds were comfortablebreakfast stafffresh fruitminute driveclean hotel
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21 - 25 of 342 reviews
Reviewed 21 May 2017

The parking is awful. Three properties share this space and each one was full. I did not feel the parking lot was safe. I saw some strange people while staying there. The staff is not very friendly. The rooms are really small and made for...More

Thank rboykins71
Response from HI Express S, Manager at Comfort Inn Staten IslandResponded 25 August 2017

Dear rboykins71, Thank you for taking the time to leave us your feedback and for making us aware of this issue. We have been working on improving out parking lot to be more accessible to our guest, but ensure our staff is always willing to...More

A TripAdvisor Member
62
Reviewed 8 May 2017 via mobile

This place was a BIG disappointment. The room was never properly cleaned or vacuumed. The room key NEVER worked and had to be replaced EVERY TIME I WENT TO MY ROOM. Received wrong information about shuttle. TV did not work properly. Picture was dark and...More

2  Thank A TripAdvisor Member
Response from HI Express S, Manager at Comfort Inn Staten IslandResponded 25 August 2017

Dear guest, I want to extend a sincere apology that we were not able to meet or exceed your expectations during your visit. We should have been able to process these request and found a proper solution for the inconveniences mentioned. I can assure you...More

Reviewed 2 May 2017

Staff was friendly and accommodating. Check in smooth. House keeper Erica a doll..attended to our needs. Also breakfast staff very accommodating..kudos to Constance. We took a 2 queen bed room, was a little tight but much better than the king size bed room. Everything we...More

Thank Rose K
Reviewed 28 April 2017 via mobile

Very courteous staff... from the front desk to breakfast staff. That's one of the reasons I decided to stay. The room is extremely small...but the bed is COMFY, that's the other reason I stayed 😊😊😊....I'm cluster phobic but me having a window that helped a...More

Thank Edith H
Reviewed 28 April 2017

This was a decent hotel for the price of the room. The rooms were really small for 2 queen beds. If you have a room like I did with more than 1-2 bags they will be in the way either between the beds or at...More

Thank jcrawford27
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Shuttle Bus Service
Breakfast included
Multilingual Staff
Meeting Rooms
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$102 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$102 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (29)
Room & Suite (71)
Dining (16)
Pool & Beach (1)
Amenities (17)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
lexiii0117
2 March 2018|
AnswerShow all 4 answers
Response from acmemc | Reviewed this property |
Since you are in New York itself why don't you give them a call ?
0
Votes
brandy6988
15 March 2017|
AnswerShow all 4 answers
Response from Robert H | Reviewed this property |
We drove to the Staten Island Ferry, which is free. Once off the ferry, the subway is right there. Very easy.
0
Votes
2happyadventurers
4 March 2017|
Answer
Response from Wayne C | Reviewed this property |
The first shuttle leaves around 8.00am and the last one each night is around 9.00pm from the ferry terminal. You should check with the front desk as this may have changed. The shuttle is then about every 2 hours during the... More
0
Votes
Room Tips
"Avoid at all costs"
Read review
"Pick some on top floors"
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"Not sure of the other rooms."
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"Rooms are very small and have no fridge or microwave, pay more to stay somewhere else"
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