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Hilton Garden Inn New York/Staten Island

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Hilton Garden Inn New York\/Staten Island
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994 Reviews from our TripAdvisor Community

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Showing 978: English reviews
Matthews, North Carolina
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 days ago NEW

We have stayed at the Hilton Garden Inn, SI at least 6/7 times over the past few years; it is our automatic go to hotel every time when we visit my husband's family. As always, the room is clean. Smells fresh. Plenty of extra towels are provided. The bedding is very comfortable, and the pillows were great! I need to... More 

Helpful?
Thank bstillitano
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear bstillitano, Thank you for your review. I'm glad to hear that every time you stay here everything is up to standard for you. Thank you also for letting me know your experience with the check in process, I will be looking into who you interacted with and make sure they get retrained on a friendly welcome. As far as... More 

Reviewed 2 days ago NEW

We have stayed at the Hilton Garden Inn, SI at least 6/7 times over the past few years; it is our automatic go to hotel every time when we visit my husband's family. As always, the room is clean. Smells fresh. Plenty of extra towels are provided. The bedding is very comfortable, and the pillows were great! I need to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank elisabeths313
Reading, Pennsylvania
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW via mobile

Believe it or not, there aren't too many good hotels on Staten Island. HGI is a great option: safe, clean, free parking, on site bar/restaurant, and close to the highways. It's a busy hotel, so book in advance. Also, it's a huge wedding and special events menu, so for HHonors folks, upgrades aren't always available. Staff is gracious, even the... More 

Helpful?
Thank Heather A
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Heather A, Thank you for your review. We are so happy to hear that you were enjoyed your stay with us. Please let me know the next time you will be staying at the hotel to see if I can provide you with an upgrade before you come to check in. More 

Saint Augustine Beach, Florida
1 review
Reviewed 5 days ago NEW

Nice location. Front desk personal failed to accept my Hilton Honors advance reservation and pre payment for the full stay and charged my credit card for the full amount of stay, which resulted in tying up my credit line. When I contacted the front desk all I got from him was excuses, and he could not find where the pre... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank elliotts491
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear elliotts491, I want to thank you for the review to bringing this to our attention. I will be reviewing and retraining this with the Guest Service Agent that you dealt with so this doesn't happen in the future to other guests. More 

Washington DC, District of Columbia
1 review
Reviewed 5 days ago NEW

Linens and towels were a dull white. There was plenty of smoking going on and when I brought it to attention of staff they basically ignored me. And they gave keys to my room to other guests who walked in on me.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 497jeanney
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear 497jeanney, I want to first start off by thanking you for sending this review and bring up all this to our attention. I don apologize to hear that there was a mistake with rooms keys and someone walking in your room, I will be definitely looking into this further to see what happened. I will also be informing our... More 

Atlantic Beach, New York
2 reviews
Reviewed 5 days ago NEW

We stayed here for the last 4/5 years on Thanksgiving weekend so that we could beat the holiday traffic. We've always had a wonderful experience. The dining is superb.We highly recommend this hotel. Staff is very friendly.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marianne J
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Marianne J, Thank you for your wonderful review! We are so glad to hear our reviews from our returning guests as well. We can't wait to have you the next Thanksgiving weekend! More 

Raleigh, North Carolina
2 reviews
Reviewed 6 days ago NEW

Great hotel. Well appointed. Can be noisy due to all the wedding and event traffic. Friendly staff. Roomy rooms. Nicely upgraded. Adequate parking. Kuerig in room. Stayed in 1 bedroom and also 2 queen regular room.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank georgiaw812
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear georgiaw812, Thank you for the review! We are so glad to hear that you enjoyed your stay with us. More 

Level Contributor
21 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

I went to fund raiser at The Hilton, the food, service and ambiance were superb. The Hilton Garden Inn is centrally located with plenty of parking. Everyone at the event enjoyed every aspect of it from beginning to end

Helpful?
Thank AMNYC1988
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear AMNYC1988, Thank you for your wonderful review! We are so happy to hear that you enjoyed the fundraiser that we had at the property. Hope to have you either stay or attend another event with us. More 

Jericho, New York
1 review
Reviewed 1 week ago

I was there for a funeral ... so obviously not vacation And they made everything comfortable and they were very understanding Check in and check out was simple Had dinner and breakfast and both times the service was accommodating

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank DLcubef
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear DLcubef, Thank you for your review. We are so sorry to hear about your lose. But we are glad to hear that we were able to make you feel comfortable throughout your stay with us. We hope to have you stay with us at the hotel on a better occasion. More 

Staten Island, New York
1 review
Reviewed 1 week ago

Extremely clean, great food and wonderful staff. Great entertainment in restaurant and night club on top of hotel. This Hilton has many of the luxury hotels in Manhattan beat by a mile for location and price.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank johneH6928PX
Kimberly P, Front Office Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear johenH6928PX, Thank you for the wonderful review! We are so glad to hear that you enjoy both the hotel aspect of the hotel as well as our restaurant/entertainment aspect of the hotel as well. We hope to have you stay with us soon again! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hilton Garden Inn New York/Staten Island

Address: 1100 South Avenue, Staten Island, NY 10314
Region: United States > New York > Staten Island
Price Range: £112 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Staten Island staff and other travellers.
22 questions
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See all questions (22)

Questions? Get answers from Hilton Garden Inn New York/Staten Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 601 is directly below the loud venue - suggest a lower floor or someone else on the floor”
 of 5 bubbles coastalsuz, 7 Nov 2016 | Read review
“Make sure you are in a quiet room”
 of 5 bubbles mrush90677, 1 Nov 2016 | Read review
“Try not to get a room on the 2nd floor where a concrete wall completely covers the window.”
 of 5 bubbles Cecilia37, 12 Oct 2016 | Read review
“Top floor a good. Some have views.”
 of 5 bubbles tazcat49, 3 Oct 2016 | Read review
“Not room 225 - too noisy”
 of 5 bubbles AJRV, 21 Sep 2016 | Read review
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