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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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387 Reviews from our TripAdvisor Community

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Showing 362: English reviews
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Lakeville, Massachusetts
Reviewed 2 days ago NEWvia mobile

Nice and quiet rooms, super comfy beds, quality sheets too. Plenty of parking even if you have a tall truck. Convenient to the high way, with great bagel places near by. Room rates are pretty good considering its a higher tier hotel . Stayed there for weeks at a time. Has a nice bar, not over priced, and Wednesdays they...

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Helpful?
Thank experimental208nd
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars and great review! We appreciate the nice comments and are pleased we exceeded your expectations. We look forward to your return visits. Bob Wilson General Manager

Birmingham, United Kingdom
Reviewed 1 week ago

Whenever I travel to New Jersey for work, the only place I stay is here. The rooms are modern and spacious, and the bathrooms are extremely clean. The hotels reception and lobby are gorgeous. I mostly travel alone so appreciate having a great bar and restaurant on site, but the hotel are also very accommodating in taking you to any...

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Helpful?
Thank Amanda7539
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Amanda7539, Thank you for the 5 stars and lovely review! We are all so pleased we exceeded your expectations and look forward to your return visits! Thank you again! Bob Wilson General Manager

Spring Valley, New York
Reviewed 1 week ago

Fantastic hotel with a huge amazing and beautiful lobby, very friendly staff and a nice cozy bar, rooms are very clean and nice, the hallway is open from all 3 floors to the beautiful lobby and bar, and

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Helpful?
Thank ElisAppliances
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Eli8854, Thank you for the 5 stars and great review! We are pleased we met your expectations and look forward to your return visits. Thank you Bob Wilson General Manager

Cordova, United States
Reviewed 1 week ago

The staff is wonderful and accommodating. The rooms have been updated with new wood laminate floors that are beautiful and a blessing for those with allergies. The mattresses were comfortable and everything was CLEAN. The restaurant has a new tasty menu. All is well with the Crowne Plaza. We were there when a snow storm blew through and the hotel...

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Helpful?
Thank Leslie J
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Leslie, Thank you for the 4 stars and excellent review! We all appreciate it. We do have microwaves on each floor in the vending areas and we also have them upon request and can have them delivered to your room. We look forward to your return visits. Bob Wilson General Manager

St. Paul's Bay, Malta
Reviewed 2 weeks ago

... clearly had a recent refit and is done well. [Most CPs in USA have awful 1990s decor whereas Asian CPs are a totally different experience in high end quality and luxury] Good comfy rooms, if a little small by US standards, large central covered couryard area with a Koi pond and plenty tables for an ad hoc business meeting....

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Helpful?
Thank RobDee1432
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear RobDee1432, Thank you for the 4 stars! We all appreciate it and the outstanding review. We have been and currently are tracking to be the top performing hotel for Crowne Plaza's in the Americas. Thank you and we look forward to your return visits. Bob Wilson General Manager

Sloatsburg, New York
Reviewed 2 weeks ago

I am staying at the Crowne Plaza for two weeks, awaiting the closing on my new home...There are many similar hotel venues in the nearby vicinity, so why did I chose the Crowne Plaza? 1. Centrally located - with major highways nearby, a wide variety of local restaurants, grocery stores, movie theaters, box stores (Walmart) nearby 2.A staff that is...

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1Thank Phl52
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Phi52, Thank you for the "Jewel" of a review! We appreciate your comments and 5 stars! We all love our hotel and guests and it shows. We look forward to your return visits. Thank you! Bob Wilson General Manager

Reviewed 3 weeks ago via mobile

At first everything was prrfect, until i woke at 7 am and on my right arm i had five bites. Called the front desk and within minutes the maintenance people two of them enter my room with flashlights. I show them my arm and immediately respond thats not bed bugs but a spider and that would be a rough in...

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Helpful?
Thank janeryan9038
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear janeryan9038, I apologize for the incident to your arm. We did call in a third party exterminator to inspect the room and his conclusions were the same as our staff where nothing was found in the guest room. I wish you a speedy recovery. Bob Wilson General Manager

greenwich, ct
Reviewed 5 weeks ago via mobile

We stayed here for one night after a work function and had a really nice experience. Our room was on the third floor and we had no noise issues. The staff was more than accommodating and the room was stocked with thoughtful amenities, including aromatherapy oils for sleeping/energy. I loved that! The work party was fun and we were happy...

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Helpful?
Thank kathryn a
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear kathryn a, Thank you for the 5 stars and amazing review! We are so pleased we meet your expectations and you enjoyed your party and stay with us. We all look forward to your return visits. Thank you! Bob Wilson General Manager

Reviewed 13 January 2017 via mobile

I have never had bad service and I'm always well rested. The wifi is easy. Breakfast is good. They have upgraded the bar menu and all staff seems friendly. Awesome. Bill the Bartender will always come to you and ask how you are. He says your name and remembers something that he asked about you before. Such a great person...

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Helpful?
Thank Robin B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Robin B, Thank you for the 5 stars! We all appreciate the excellent comments regarding the hotel and our bartender Bill. We look forward to your return visits. Bob Wilson General Manager

Charlottesville
Reviewed 29 December 2016

Stopped here on the way home to VA from MA . Surprisingly inexpensive for such a nice hotel! We usually stay at Hamptons but this was less expensive so I was not expecting much. First of all, the lobby is amazing! It is huge and they have a waterfall and Koi fish pond! The room was well decorated with a...

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Helpful?
Thank Anne L
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Anne L, Thank you for such a classy review and 5 stars! We are so pleased we won you over to our home. We all look forward to your return visits. Happy New Year! Bob Wilson General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Region: United States > New York > Suffern
Price Range: £87 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
Crowne Plaza, Suffern New York
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza, Suffern staff and other travellers.
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Questions? Get answers from Crowne Plaza, Suffern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Parking lot (front) side is away from the interstate highway.”
 of 5 bubbles RobDee1432, 9 Feb 2017 | Read review
“I like the 300 area rooms...for privacy”
 of 5 bubbles Phl52, 5 Feb 2017 | Read review
“Get a room with outside windows.”
 of 5 bubbles JAMTU, 7 Dec 2016 | Read review
“higher floor is most probably less noisy”
 of 5 bubbles jsrh20, 15 Nov 2016 | Read review
“room 221 was excellent!”
 of 5 bubbles travelone69, 31 Oct 2016 | Read review
5 of 5