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Candlewood Suites Syracuse Airport

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#11 of 31 Hotels in Syracuse
Certificate of Excellence
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Candlewood Suites Syracuse Airport
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241 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Rowland Heights, California
Reviewed 1 week ago

We were placed at the Candlewood by American Airlines due to some faulty mechanical issues with our plane. This is your basic motel near the airport. The room is old (very freshly painted as you can smell the paint all over the property) and it has no food services. The good: only 5 minutes to the airport, the staff is...

Thank BigFishDiveClub
Cleveland, Ohio
Reviewed 3 weeks ago

Pleasantly surprised. Very clean quiet studio on the first floor with easy access to a nice pet area nearby. A good value. On arrival we received a Personalized Hershey Bar and two bottles of water .The studio unit included a full sized fridge, a stove , coffee maker, plates , silverware and toaster among other necessities for an extended stay....

Thank Susan M
Northern NJ
Reviewed 5 October 2016

Adequate lodging, clean, but a tad outdated. Room was a bit musty, smelled like it had been freshly painted. It got the job done for a quick overnight stay. Comfy bed and pillows. A bit pricy for what it offers.

Thank SammySeal
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

SammySeal, Thank you so much for taking the time to review us on Trip Advisor. We look forward to having you return and enjoy our updated rooms! Thank you,

Reviewed 19 September 2016

We always stay at this hotel when visiting family in the Syracuse area. The Ritz it's not, but we have found it clean, comfortable and with friendly staff. We like the kitchenette so we can enjoy a leisurely breakfast, or a simple snack at night. It's convenient location off I-81 has many restaurants and shops nearby. It also offers a...

Thank delawaremir
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

delawaremir, It is great to hear the you ALWAYS stay with us when you are in the area! Your loyalty makes our team feel very rewarded knowing there hard work pays off! Seeing that we have a terrific friendly team who helps keep everything clean and comfortable for you is our mission! We look forward to seeing you soon on...

Corpus Christi, Texas
Reviewed 18 September 2016

The hotel is in a great location to the airport. It looks like an older hotel on the inside, and was kind of dirty. The curtains in our room had stains on them, and I don't want to know what they were. There were some very interesting people checking in when we checked in as well. The staff was nice,...

Thank Alicia B
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Alicia B, We appreciate you taking the time to review our hotel. We hope you will stop in and give us another try as we are doing some major renovations right now including all new flooring in our guest rooms and public spaces and updating those curtains as you suggested above! I am glad to hear your stay was comfortable...

Bayside, Texas
Reviewed 15 September 2016

We chose this hotel since it was closer to the airport and we had an early flight. The beds were comfortable and the staff were kind, but the room was a bit dated and slightly reminiscent of something you'd see out of a not-so-great movie, with questionable stains found on the curtains. It was good enough for what we needed,...

1Thank Emilee A
IHGService, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Emilee A, Thank you for staying at the hotel and for writing a review. I am delighted that you liked the hotel's convenient proximity to the airport. I appreciate your positive feedback about our wonderful staff and comfortable beds. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel...

ON, Canada
Reviewed 8 September 2016

We fully enjoyed our three night stay at Candlewood. Upon checking in, the service was great with lots of advice and knowledgeable answers. The building is a bit dated but that did not distract from our stay. The bed was comfortable. The kitchen was well stocked with everything we needed to prepare our meals. The washroom was large, clean and...

1Thank Gwen S
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Gwen S, Weekend get aways are always nice! I am so happy to hear you thoroughly enjoyed your stay with us. We look forward to having you back and keep your eyes open for some of our new updates to the hotel! Thank you for taking the time to review our "home away from home"!

Montreal, Canada
Reviewed 7 September 2016

This is a decent hotel at a good price point. The hotel is a bit dated but it is still well maintained and very clean. However, upon entering the room on the third floor, we get strong smell. I am not sure if it is mold, but the smell stays pretty much during the whole night. Otherwise the room itself...

Thank Alexoz02
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Alexoz02, I am happy to hear you enjoyed your clean spacious accommodations during your visit with us. I apologize for the smell you noticed in your suite. As an extended stay property with full kitchens in the rooms, we try our hardest to get the cooking smells out prior to a new guest checking in but sometimes all we can...

Niagara Falls, New York
Reviewed 5 September 2016

My husband and I fully enjoyed ourselves at Candlewood.....Marissa informed us of everything that was included in our room and stay. She was very helpful on the questions that we had asked and offered to help us in any way she could .....then there was Corey , a very nice and helpful driver, drove us to the mall and back,...

1Thank lbarto2323
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Lbarto2323, What an over the top review!! Marissa and Corey are great members of our team and it is wonderful to hear you rave about them! Making sure our guests have a memorable and enjoyable stay is our top priority! Stay tuned for our upcoming hotel upgrades and come back soon to check us out! We look forward to you...

Reviewed 5 September 2016

We got bumped from Delta due to weather in NYC. We did not waste our time trying to connect all night via other routes. We recharged at Candlewood, went to the local new mall, took in dinner & movie shuttled via Candlewood. Slept well at Candlewood, grabbed a warm breakfast and were shuttled to the airport. Excellent service Candlewood. Thanks...

Thank Taoze
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Taoze, Sorry to hear that you were stuck here unexpectedly! However, your review says it all about our "home away from home" atmosphere we strive for! Happy to hear that you were able to recharge comfortably and our accommodations were enjoyable. If your ever back in the Syracuse area, we would love to have you visit us again! Thanking for...

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 

Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: £70 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Syracuse Airport staff and other travellers.
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Questions? Get answers from Candlewood Suites Syracuse Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor near end of hall if you have a pet.”
 of 5 bubbles susanmQ6019SJ, 15 Nov 2016 | Read review
“any room would be a good one”
 of 5 bubbles 942jasonh, 29 Feb 2016 | Read review
“If you will need ice turn the ice maker on in your freezer.”
 of 5 bubbles 107thereset, 9 Feb 2016 | Read review
“Go to the Holiday Inn Express next door.”
 of 5 bubbles dmanleyLeesburg_IN, 20 Jan 2016 | Read review
“I had inadverdently resaerved a smoking room. It was no problem to switch rooms”
 of 5 bubbles Danukester, 15 Dec 2015 | Read review
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