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We celebrated my daughter's Syracuse graduation weekend at the Genesee Grande. Everyone in our group (8 rooms) was very happy. Esra Ertas made sure we had the accommodations we needed including a handicap accessible room. The restaurant manager, Anthony, was so amazing! He made sure...More
Odd mix of very quiet - lovely warm room and freezing bathroom. Maybe the bathroom is now fixed but it was COLD. Coffee maker would have been available upon request. I didn't find out until I was checking out - and the room had a...More
The staff was very friendly checkin was quick. The restaurant was explained to me to be open every morning at 6:30 along with the coffee bar which had coffee, baked goods and breakfast sandwiches. I was there on business and needed to on the road...More
1 Thank Sarah K
Response from WoodbineManager, Front Office Manager at The Genesee Grande HotelResponded 2 March 2018
Thank you for taking the time to express your experience with us. Your feedback is a valuable way for us to improve and provide quality services
I am sorry to hear about the difficulties you encountered during your stay. I made sure to share these...More
Was in Syracuse for a trade show at the SRC Arena. I always stay here when in Syracuse. The staff is friendly and accommodating. The shuttle van drivers, especially "Bruce from the Cuz" and "Magoo" are simply the best.
Clean, the restaurant is great. Worth...More
Recently we attended my company Christmas party at the On Center so we booked a suite at the Genesee Grande. It's an older hotel that has rooms in 2 different buildings. We got a suite in the 6 story building across from the lobby. Our...More