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Hampton Inn Utica

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#1 of 13 Hotels in Utica
Certificate of Excellence
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Hampton Inn Utica
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649 Reviews from our TripAdvisor Community

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Showing 645: English reviews
Frederick, Maryland
Reviewed 4 days ago NEW

Never had a bad night at a Hampton. Helpful staff. Housekeeper was extremely honest. My only complaint is the Trip Advisor two hundred character minimum review two hundred character minimum review two ........

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Helpful?
Thank roberthH714RV
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear roberthH714RV, Thank you for taking the time to write this review for us. I'm delighted you had a wonderful stay with us. The entire staff strives to make sure our guests feel like they are at their "home away from home." We look forward to seeing you the next time you are in the Utica area.

Gananoque
Reviewed 4 days ago NEW

My family had tickets to the Polar Express train at the Adirondack Scenic Railway and this hotel was a convenient location, with the amenities we wanted, for our overnight stay in the area. I deliberately selected this hotel over the others nearby because of the indoor pool. Unfortunately, during our stay the pool heater was broken so the water was...

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Helpful?
Thank Karen A
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Karen A, Thank you for taking the time to write this review for us. I'm delighted you were able to stay with us while in town for the Polar Express and I'm deeply sorry that the pool was cold. It turned out, the heated needed a new part which we have since had repaired! Again, I can not apologize...

Reviewed 1 week ago via mobile

After a long week of traveling my last night was wonderful as it set the tone for the perfect wind down , Bambi at the Front Desk and Steve the cookie man were superb in their customer service genuine character traits I could not leave before I posted it was a wonderful stay on a humility level Nice to see...

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Helpful?
Thank Rosalie N
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Rosalie N, Thank you for taking the time to write this review. I'm so delighted you had such a wonderful stay while you were in the area and that Bambi and Steve took such excellent care of you! The entire staff strives to make our guests feel like they are at their "home away from home." Making our guests...

Whitestone, New York
Reviewed 1 week ago

The staff went out of there way to make us happy when we ended up next to a noisy (dog) room. We were moved and offered a goody bag and rate adjustment without our ever asking for more than a new room. This is a fantastic customer focused hotel and I highly recommend.

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Helpful?
Thank A1152LJstevens
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear A1152LJstevens, Thank you for taking the time to write this review for us. Please allow me to deeply apologize about the beginning experience of your stay. We are so delighted the staff could make you comfortable after the room move. The entire staff strives to make all of our guests feel like they are at their "home away from...

Rochester, United States
Reviewed 1 week ago

WE were in Utica to ride the Polar Express. The Hampton Inn is just a few minutes away....After our evening train ride, we swam in the pool. Breakfast was great...many choices, something for everyone. Tea and coffee available all the time Great stay

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Helpful?
Thank lynannl2016
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear lynannl2016, Thank you for taking the time to write this review for us. We do change the breakfast daily so there is always something different! We strive to make all of our guests feel like they are at their "home away from home." We also have DVDs at the front desk where guests can sign out movies and enjoy...

radcliff, United States
Reviewed 1 week ago

Excellent hotel. Staff was extremely friendly and helpful. Location was kind of odd though. We will definitely be back. Beds and bedding were great-loved the pillows and comforters. Was very convenient to route 5S to Frankfort and Ilion.

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Helpful?
Thank michaellJ1466SG
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear michaellJ1466SG, Thank you for taking the time to write this review for us. The entire staff strives to make all of our guests feel like they are at their "home away from home." I'm delighted you loved the bed and linens! We are set behind Denny's and being back that far, we don't have any loud road noise. We...

HAMBURG
Reviewed 1 week ago

This Hampton was amazing! For a quick overnight the staff was welcoming, friendly, helpful with the area and efficient. Our room was very clean, the hotel was well kept and in a great location. We will definitely be back to stay!

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Helpful?
Thank PENDORA M
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear PENDORA M, Thank you for taking the time to write this review for us. The entire staff strives to make sure all of our guests feel like they are at their "home away from home." I hope you were able to enjoy the delicious Manager's Reception we put out every Monday - Thursday! We look forward to seeing you...

Boston, Massachusetts
Reviewed 1 week ago

Check in was a breeze using the app. We got there at 1030pm. The hotel clerk gave use two bottles of complimentary water. Room was great! Bathroom and the room were both very clean. We had a king bed with a jacuzzi tub. The jacuzzi tub was very relaxing! Complimentary breakfast was ok but did the job. Overall an amazing...

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Helpful?
Thank robertkZ2207XC
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear robertkZ2207XC, Thank you for taking the time to write this review for us. We are so delighted you had such a wonderful stay with us. I'm delighted the echeck-in on the app was a breeze! It is a fantastic thing and wonderful it lets you pick the room you want! We strive to make sure all of our guests...

Scituate, Massachusetts
Reviewed 1 week ago

Everything was AWESOME, convenient but the pool was a bit too cold to enjoy. We will still stop again here, love Hampton Inns! Great suggestion for Delmonico's restaurant nearby which had excellent food and service too!

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Helpful?
Thank baslers
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear baslers, Thank you for taking the time to write this review. We are so delighted you had a wonderful stay while in the Utica area. We are glad you enjoyed Delmonico's and have many fabulous restaurants in the area also we love to recommend! We strive to make all of our guests feel like they are at their "home...

Rochester, New York
Reviewed 2 weeks ago

We recently stayed at the HI in Utica. We were treated with dignity, respect and courtesy. Food was great beverages were hot and refreshing, they even cleaned the snow from our cars. A+++ in my opinion.

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Helpful?
Thank vitop23
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear vitop23, Thank you for taking the time to write this review for us. We strive to make all of our guests feel like they are at their "home away from home," that does include making sure the cars are clear of snow for guests in the winter time! We also have a hot manager reception every Monday-Thursday for our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel specializes in delivering customer service that is second to none! Complimentary hot breakfast bar, bottles of water, dvd rental, business center, evening reception of appetizers, and much more! ... more   less 

Additional Information about Hampton Inn Utica

Address: 172 N Genesee St # 180, Utica, NY 13502-2510
Region: United States > New York > Utica
Price Range: £102 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Utica staff and other travellers.
7 questions
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Derry, New Hampshire
5 months ago
6 months ago
Apalachin, New York, United States
over a year ago
Apalachin, New York, United States
over a year ago

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Questions? Get answers from Hampton Inn Utica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask reception for list of free movies and popcorn”
 of 5 bubbles RRW81, 4 Oct 2016 | Read review
“Get a top floor to cut down on overhead foot noise.”
 of 5 bubbles GandM_Travel, 7 Sep 2016 | Read review
“Rooms at the end of the hallways quieter.”
 of 5 bubbles NYCHotelManager, 26 Aug 2016 | Read review
“Get a room with a King bed if you can. Room will be spacey.”
 of 5 bubbles Rostam, 23 Aug 2016 | Read review
“Noise levels from adjacent rooms and hallway were high. Bring earplugs to sleep.”
 of 5 bubbles williejoeshaver, 27 Jun 2016 | Read review
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