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Del Lago Resort & Casino

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Traveller (54)
Room & Suite (32)
Storyboard
Ratings and reviews
  • Excellent76%
  • Very good12%
  • Average6%
  • Poor3%
  • Terrible3%
Travellers talk about
“the vine”(14 reviews)
“comedy show”(6 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
4 Star Hotel
A Better Way To Stay When you make a reservation at the area’s only non-tribal casino and hotel, prepare to be wowed. 205 luxurious rooms and Suites with beds more comfy than home. Services that make everyone feel like a high roller. Spa treatments to soothe and rejuvenate, and truly...
Offers from Del Lago Resort & Casino
Announcement: Summer Value Add Packages
View all hotel information
Location and contact
1133 State Route 414, Waterloo, NY 13165-9647
Hotel website
38.4 miles to Hancock Intl Airport
10 restaurants are within a 1 mile radius
View nearby attractions and restaurants
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Reviews (174)
Filter reviews
174 results
Traveller rating
130
22
11
5
6
Traveller type
Time of year
LanguageEnglish
130
22
11
5
6
Show reviews that mention
All reviewsthe vinecomedy showstay and play packagedeluxe suitetable gamesseparate toilet areafarmers marketnice entertainmentfront desk staff were niceread several reviewsportico restaurantnice casinoamazing roomrain head showerstar resortturning stone casinoluxurious bedding
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1 - 5 of 174 reviews
Reviewed 5 days ago

Friendly receptionist, accommodating valet, complimentary champagne or bottled water. Room was well decorated, beds were quite comfortable, bathroom was larger and well lit. Robe and flip flops for your use. We also got a package that included buffet dinner and free play. All good!

Review collected in partnership with this hotel
Thank Marguerite S
Response from Dinah B, Guest Relations Manager at Del Lago Resort & CasinoResponded 4 days ago

Thank you for your review, Marguerite! We look forward to seeing you again soon!

Hotel's Favourite
Reviewed 3 weeks ago via mobile

We booked a spontaneous 2 night stay here while traveling through the Finger Lakes. Check in was speedy and friendly, the rooms are plush, the staff was very courteous, and it's obvious this new hotel included all the bells and whistles in its design. We...More

Thank JeepGirl19
Response from Dinah B, Guest Relations Manager at Del Lago Resort & CasinoResponded 3 weeks ago

Thank you for your review! We are happy to hear your adventure through the Finger Lakes led you to us and look forward to seeing you again soon!

Reviewed 5 days ago

Hotel very nice. The rooms are perfect . They are very clean which to me is the most important !!! Hotel check in was very easy. Everyone was very friendly. We got offered water which was very nice specially on a hot day...

Review collected in partnership with this hotel
Thank Susan M
Response from Dinah B, Guest Relations Manager at Del Lago Resort & CasinoResponded 4 days ago

Thank you for your review, Susan! We are glad you enjoyed your stay and look forward to seeing you again soon.

Reviewed 1 week ago

Great hotel, amazing size room!! I did however notice in our room the mirrors did not seem to be cleaned in months, toilet paper holder was broken and the to did not stay on. Also the towels were auper soft but had many stains. The...More

Review collected in partnership with this hotel
Thank K2thesweet
Response from Dinah B, Guest Relations Manager at Del Lago Resort & CasinoResponded 1 week ago

Thank you for your review! We apologize for the issues in the room and will review this with housekeeping. We are glad you enjoyed your stay overall and look forward to seeing you in the future.

Reviewed 2 weeks ago via mobile

Really nice casino and the buffet here was really really good ! Great variety and an extra couple of bucks off if you present your players card ! Poker room was really nice! Had good tournaments and seen to play by rules which is ‘refreshing’....More

Thank goertztari
Response from Dinah B, Guest Relations Manager at Del Lago Resort & CasinoResponded 2 weeks ago

Thank you for your review! We look forward to seeing you again soon!

View more reviews
About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Wheelchair access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Conference Facilities
Non-Smoking Hotel
Airport Transportation
Concierge
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Fitness Centre with Gym / Workout Room
Details
Price range
US$125 - US$418 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$125 - US$418 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (54)
Room & Suite (32)
Dining (9)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Ladytraveler525
29 May 2018|
Answer
Response from lansinglouie | Reviewed this property |
I admit, I don’t know the answer to this question.
-1
Votes
craig f
5 May 2018|
Answer
Response from gerrywfarkman | Reviewed this property |
I am sorry I can't answer that, we only had non alcoholic drinks. I do know that you can order drinks right from the slot machine you are playing.
0
Votes
7 March 2018|
AnswerShow all 7 answers
Response from Dinah B | Property representative |
Hello, we have accessible rooms with walk in showers. Please request the room with an accessible shower when booking. Thank you!
0
Votes
Room Tips
"We were on an upper floor, away from the elevator and ice machine, we had a quiet nights sleep."
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"Room perfect"
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"of all the places we have stay even in las vegas these rooms have being the best very clean and confortly"
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"Again rooms very clean and well stocked. No sure if one might be a coffee drinker you could ask for more reg..."
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