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Holiday Inn Waterloo-Seneca Falls

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Holiday Inn Waterloo-Seneca Falls
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364 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Waterloo-Seneca Falls
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Showing 357: English reviews
Cambridge, Massachusetts
Reviewed 7 December 2013

Booked a king room online through the priority rewards website (I'm a member of Holiday Inn's loyalty club, although rethinking the relationship after this visit). Was given a room with two twin beds that both had mattresses past their prime and told by management there was nothing they could do. The property is tired; our room had a mildewy odor...

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Helpful?
1Thank David C
holidayWaterloo, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear David C. I was so sorry to read that you had an uncomfortable stay at our hotel. Somehow your reservation did get messed up and came through to us as a room with two double beds. I am not sure how that happened but I will be checking further into the situation. Please accept our sincere apologies.

Ottawa, On
Reviewed 13 November 2013

This hotel is well located for the outlet mall and the wine country. The rooms are spacious and was furnished with a mini fridge and microwave. Our reservation came with the breakfast which was surprisingly very good. The only negative about this establishment is that it's tired and is in need of refurbishing.

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Thank ChristineOttawa_On
IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear ChristineOttawa_On, Thank you very much for taking the time to share your comments online. We are very happy that you liked our breakfast. On the other hand, I certainly apologize for the inconveniences you experienced over the condition of the property. Your comments are being shared with the hotel management and appropriate action will be taken. We take all...

Ottawa, Canada
Reviewed 28 October 2013

Recently my wife and I had the opportunity to dine at the Heritage Cafe; and what a pleasant experience. Our server (Cindy) was knowledgeable about the menu selections, she provided great suggestions on various menu options; and paired wine with our dinner choices.The service was upbeat, friendly, and polished. So if you are in the area, and want a great...

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Thank RJWD123456789
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! It is nice to hear that you had such a positive experience at Our Heritage Café at the Holiday Inn Waterloo-Seneca Falls. I will share your review with Cindy; she and all of our staff pride themselves in having happy guests and she will be so pleased to receive such great comments! We appreciate...

Rochester, New York
Reviewed 24 October 2013

We were very happy with the room; spacious and it was nice having a fridge and bar area (king executive suite). We went there looking for a relaxing weekend to enjoy the finger lakes. You are close to two great lakes for wineries and cheese tours and everything else close at hand. It was convenient having a restaurant/bar on site...

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Thank AmyROC
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to submit a review on TripAdvisor about your recent stay at the Holiday Inn Waterloo-Seneca Falls. We appreciate you taking the time to share your positive experience at our Holiday Inn. It is wonderful to receive compliments on our hotel and more importantly our people! We are pleased that you are returning in December...

Denton, Texas
Reviewed 21 October 2013

We recently stayed here with a group of friends for a wine tour. The hotel was nice, the rooms excellent, and the stay pleasant. The rooms each had a fridge which was a nice feature and everything was very clean and hospitable. The restaurant, Heritage Cafe, was actually better than I would have expected at a hotel. The staff was...

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Thank MrBrandonL
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that our cleanliness and hospitality made your stay pleasant. The Holiday Inn slogan of “Great hotels guests love” is something that we strive to achieve everyday and we are proud that you had a good experience at the Holiday Inn Waterloo-Seneca Falls! We hope that if your travels bring you...

Buffalo, New York
Reviewed 19 October 2013

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1Thank Hellopeopletraveling
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dallas, TX
Reviewed 16 October 2013

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Thank RbrtH
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Johnson City, New York
Reviewed 7 October 2013

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2Thank mike v
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Pleasanton, California
Reviewed 4 October 2013

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Thank RoBertie
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Reviewed 4 October 2013

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2Thank Bill S
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

83 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 

Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Region: United States > New York > Finger Lakes > Waterloo
Price Range: £60 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Waterloo-Seneca Falls staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Waterloo-Seneca Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“get the AAA rate”
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5 of 5