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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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694 Reviews from our TripAdvisor Community

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Showing 687: English reviews
Reviewed 3 days ago NEWvia mobile

This is my first choice hotel to book when my friend and I visit Watertown for our annual girls only shopping weekend. Clean hotel, free parking, comfortable public areas, friendly and helpful staff. Very nice pool and hot tub. We enjoy the on-site restaurant too.

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Helpful?
Thank calesmom2005
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our Hotel and amenities available. We are honored you chose us and look forward to your returning next year. Kindest Regards, Jody Pettit, GM

Potsdam, New York
Reviewed 3 days ago NEW

Clean room and bath, good, solid furniture, including chairs and ottoman, easy Wi-Fi connection (free for Hilton Honors members), helpful desk staff. Comfortable bed. Adult breakfast buffet in the dining room was $10.95, and was excellent. We will definitely stay here again.

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Helpful?
Thank Mornseer
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for choosing the Hilton Garden Inn Watertown/1000 Islands for your recent stay and for taking the time to write a review. We are very pleased you enjoyed your brief time with us and we look forward to making your next stay just as nice and memorable. Kindest Regards, Jody Pettit, GM

Ottawa, Canada
Reviewed 4 days ago NEW

I just stayed at this hotel and couldn't be more pleased. The staff is pleasant, the hotel well run and the room was excellent. The facilities include a small but well run bar with an excellent bartender. I had dinner of Cajun Shrimp and my wife had a Shrimp and Fish Cake combo which were both excellent. W also had...

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Helpful?
Thank Dan M
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Dan: Thank you for choosing the Hilton Garden Inn Watertown/1000 Islands. We appreciate your taking the time to write a review and w look forward to hosting you again some day. Kindest Regards, Jody Pettit, GM

Massena, New York
Reviewed 4 days ago NEW

This was my 1st stay at this property and I have always thought of the Hilton brand as first class. My 1st disappointment was to find out that the room didn't come with complimentary breakfast each morning of my stay. They have a restaurant in the hotel that is open for breakfast but I went to other places instead. You...

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Helpful?
Thank John H
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

John: Thank you for taking the time to review your recent stay with our hotel. As a franchise, Hilton Garden Inns only offer complimentary breakfast to Gold and Diamond Honors members. All Hilton Garden Inns are required as a focus service hotel to charge for the breakfast and made to order buffet. Focus service and full service hotels that offer...

Richmond Hill, New York
Reviewed 5 days ago NEW

There is no enough choice for the room, and no water in the fridge. King size bed was looking like queen size bed. We didn't enjoy our stay. The garbage trash was not emptied the second day, and the kids didn't like the sofa bed.

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Helpful?
Thank koubourat
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on your stay over our Thanksgiving and Black Friday. The e-check in showed limited availability of room choices due to our high volume of occupancy for king suites at that time. Many of the rooms were already occupied with guests who had arrived on Wednesday staying through the weekend. Please...

Kensington, CT
Reviewed 1 week ago

Staff was wonderful and the fool at the American Grille was so good! Thanksgiving buffet was fresh and plentiful - great choice for a visit. We also used the fitness center and pool which were clean and so convenient. The room was very clean and we all slept well - doors and walls well insulated so the room was very...

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Helpful?
Thank 313carolynp
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Carolyn: Thank you for taking the time to write a review on our hotel and your dining experience with us. I am so pleased you enjoyed your Holiday with us and we look forward to having you back again someday. Kindest Regards, Jody Pettit, GM

Kingston, Canada
Reviewed 1 week ago

We bought the couples package where you each get a free drink at the bar, supper included, breakfast included, and 2 movie tickets. The package is great, we also got a free up grade to a whirlpool suit. The staff were excellent, the room was very clean and quiet. Staff were always friendly and very helpful.

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Helpful?
Thank Amos1073
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our Hotel and facilities. We appreciate your choosing the Hilton Garden Inn and we look forward to your return again someday. Kindest Regards, Jody Pettit, GM

Ogdensburg, United States
Reviewed 1 week ago

Loved this hotel. Enjoyed the pool, it was large enough for several guests and warm during a cold evening. The restaurant located in the hotel is small but sufficient for easy meals without having to travel out again, especially since we ate lat. It does close at 9 and we were there at 8:30 but never once felt rushed. Several...

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Helpful?
Thank joannw49
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our Hotel and facilities. We appreciate your choosing the Hilton Garden Inn and we look forward to your return again someday. Kindest Regards, Jody Pettit, GM

Kingston, Canada
Reviewed 1 week ago

This is our second time staying at Hilton Garden Inn Watertown NYS and it will not be our last. I can highly recommend this hotel to stay in. From the wonderful staff to excellent on site restaurant and not to mention location to all major retailors.

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Helpful?
Thank Ann M
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our Hotel and facilities. We appreciate your choosing the Hilton Garden Inn and we look forward to your return again someday. Kindest Regards, Jody Pettit, GM

Belleville, Canada
Reviewed 1 week ago

We stay at this hotel twice a year. The location to the shopping and restaurants is perfect. Food was excellent, hotel very clean, staff wonderful. A great overall stay. We will definitely go back there.

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Helpful?
Thank Tracy L
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our Hotel and facilities. We appreciate your choosing the Hilton Garden Inn and we look forward to your return again someday. Kindest Regards, Jody Pettit, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Region: United States > New York > Watertown
Price Range: £94 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travellers.
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3 months ago
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Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were a group and stayed on all floors -- No complaints from anyone”
 of 5 bubbles NewyorkUpstate, 28 Oct 2016 | Read review
“Odd numbered rooms are away from the highway.”
 of 5 bubbles MSVMSV, 2 Oct 2016 | Read review
“Make sure that your room is as far away from route 81 as possible!!!”
 of 5 bubbles frankwalters, 14 Sep 2016 | Read review
“If you are a light sleeper like myself, ask for a room that does not face route 81!”
 of 5 bubbles GinnyI685, 13 Sep 2016 | Read review
“Rooms facing west front onto the interstate”
 of 5 bubbles luv2travl003, 31 Aug 2016 | Read review
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