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Hilton Garden Inn Watertown/Thousand Islands

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Traveller (74)
Room & Suite (55)
Dining (5)
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Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“pool and hot tub”(22 reviews)
“omelet”(26 reviews)
“great hotel”(49 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Watertown/Thousand Islands
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Watertown/Thousand Islands
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (899)
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Traveller rating
637
172
55
19
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637
172
55
19
7
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All reviewspool and hot tubomeletgreat hotelbusiness tripbreakfast buffetoff the highwaywould definitely stay here againnew yorkfitness centerexcellent stayclean hotelalexandria bayfront desk stafffort drumstaff was very friendlysalmon run mallshopping trip
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41 - 45 of 890 reviews
Reviewed 5 November 2017

We stayed at the Hilton in Watertown NY on our way to Quebec. This was a halfway point for us. The hotel was small, clean and fairly comfortable. The restaurant and bar area was adequate and accommodating. I would stay there again.More

Review collected in partnership with Hilton Garden Inn
Thank RitaC442
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 8 November 2017

Rita: Thank you for taking the time to write a review on the Hilton Garden Inn Watertown, NY. We are honored you chose to stay here and pleased to hear you enjoyed your time with us. We hope to see you again some day soon....More

Reviewed 3 November 2017

I was glad to find out the pool/hot tub area was not down for maintenance as I was first told. Mostly because I wanted to use the hot tub as they use Bromine instead of Chlorine. However, I'm glad I had someone to help me...More

Thank Tara-Rae L
Response from Chris T, Assistant General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 4 November 2017

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with our beds and pillows. All of our mattresses were replaced within the...More

Reviewed 3 November 2017

As always the Hilton Garden Inns where I have stayed are clean, welcoming, and the beds are the most comfortable of all hotels I have been to. I would definitely recommend this hotel to anyone staying in Watertown, NY. The breakfast is made to order....More

Review collected in partnership with Hilton Garden Inn
Thank Dawne M
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 5 November 2017

Thank you for taking the time to write a review on our hotel and dining facilities. We are honored to have such a loyal customer and welcome you back at any time. Kindest Regards, Jody Pettit, GM

Reviewed 2 November 2017

I always enjoy staying at this hotel. The staff is always helpful and friendly and the rooms are always very clean. I travel often and can always expect excellent accommodations here. Traveling for work can get tiresome but I'm always happy to come to this...More

Review collected in partnership with Hilton Garden Inn
Thank Dana W
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 5 November 2017

Dana: Thank you for taking the time to write a review on our hotel and staff. We are honored to have you as a loyal repeat guest and look forward to your return. We appreciate your kind comments. Kindest Regards, Jody Pettit, GM

Reviewed 31 October 2017

We stayed here for my nieces sweet 16. The facility was excellent, staff friendly and helpful. The food at the dinner was very good but breakfast was great.!!! Many many options.!!! We would def stay here again.!More

Review collected in partnership with Hilton Garden Inn
Thank N5108DZandreb
Response from JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand IslandsResponded 1 November 2017

We truly enjoyed hosting your nieces Sweet 16 Party. It was definitely a nice occasion. Thank you for your kind comments about the hotel and restaurant. Thank you again for taking the time to write a review, we do appreciate it. Kindest Regards, Jody Pettit,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$129 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$129 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (74)
Room & Suite (55)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Sue H
1 September 2016|
AnswerShow all 2 answers
Response from Kittylover222 | Reviewed this property |
This hotel is in New York. You do not have to pay in Canadian.
0
Votes
Lawrence S
14 June 2016|
Answer
Response from Shawn M | Property representative |
Thank you for your question. Our hotel does allow service animals only.
0
Votes
Gener01
10 November 2014|
AnswerShow all 2 answers
Response from JodyP123 |
The name of the room type you are requesting would be a Whirlpool room. They have a standup shower in the bathroom and a whirlpool tub for two in the bedroom area. Very soothing and romantic. We also have packages... More
0
Votes
Room Tips
"King suite ideal for a small family. Separate living room has sofa bed that can sleep 2 people so this room..."
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"Rooms facing I-81 can be a tad noisy"
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"Choose a room on the plaza side."
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"nice place to stay for shopping trip"
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