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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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Traveller (24)
Room & Suite (43)
Dining (5)
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Overview
  • Excellent61%
  • Very good31%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“free soup”(8 reviews)
“front desk”(53 reviews)
“cinnamon rolls”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (435)
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All reviewsfree soupfront deskcinnamon rollscookiesbuffalo wild wingsgreat roomfree breakfastruby tuesdaysgreat location for shoppingbreakfast roomgreat place to staythe entire staffsalmon run mallrooms were very cleanan overnight stayshopping tripsausage
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251 - 255 of 426 reviews
Reviewed 23 February 2013

while the entire hotel was great, the staff here brought this hotel to an excellent rating. From check in to the cleaning staff, everyone was so nice and helpful. Not only was it easy to find, close to everything and spotlessly clean with a great...More

Thank folsomstrips
Response from CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 4 March 2013

Your comments are so appreciated by all of us from management to housekeeping. We are a team at this hotel and we truly try very hard to make your stay an outstanding one. We look forward to welcoming you back.

Reviewed 19 February 2013

This was our second time staying at the Holiday Inn Express in Watertown, NY and we have nothing but great experience at the hotel. The room was very clean and the free breakfast was amazing! We forgot to bring toothbrushes and the hotel staff promptly...More

Thank brodlloyd
Response from CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 21 February 2013

Your comments were so appreciated! Your recent experience reinforces are commitment to not only go above and beyond but to ANTICIPATE our guests needs and fulfill them. We look forward to your return!

Reviewed 19 February 2013 via mobile

Stayed 2 nights for little getaway... Everything was excellent. My toddler son loved the indoor pool. We loved the location close to Starbucks and other well know restaurants. Would recommend to anyone. Oh yes, I love the smart climate control units. Didn't feel stuffy at...More

Thank honestmarc
Response from CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 21 February 2013

Thank you for taking the time to post your wonderful review. Your comments were shared with the entire staff. We are delighted that we could provide you with such an enjoyable stay. We are especially pleased that our new heat/air conditioning units are proving to...More

Reviewed 3 February 2013 via mobile

Very pleased with our recent stay here. Requested quiet room, got it. Friendly staff, specifically Hector was great. Enjoyed the warm pool. Breakfast was really good. If the price is right next time we stay in Watertown, we'll go back.More

1  Thank countygirl1
Response from CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 6 February 2013

Your comments are truly appreciated and we are thankful that you took the time to share them. Our houseman is exceptional, he is always anticipating our guests' needs and goes out of his way to make them feel welcomed and comfortable. Your comment meant a...More

Reviewed 19 December 2012 via mobile

We are staying at the holiday inn express and suites in Watertown NY while we look for a place to live before we move. We have had to extend our stay by 3 days and the hotel staff has been wonderful and very accommodating. The...More

1  Thank nurse1sue
Response from CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand IslandsResponded 20 December 2012

Thank you for the fantastic review. We know how difficult it can be to endure an extended stay away from all the comforts of home so the staff is really committed to making your stay at our hotel as close to a home-away-from-home experience as...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Breakfast Available
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$103 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
#4 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
#4 Romantic Hotel in Watertown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (43)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (1)
Questions & Answers
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kelseylee6
9 September 2016|
AnswerShow all 4 answers
Response from Florence (Lori) K | Reviewed this property |
The rooms themselves do not have a patio/balcony. There are areas outside available including a screened in area. Given the weather--snow and cold can start early-- in December in Watertown area I am not sure that it will... More
0
Votes
MomaMac
20 August 2016|
AnswerShow all 5 answers
Response from Lee J | Reviewed this property |
We called them directly and got a better rate.
1
Vote
KMC530
13 March 2016|
Answer
Response from rummrunner97 | Reviewed this property |
1 315-779-1234
0
Votes
Room Tips
"There is only one elevator so maybe rooms on the bottom floor would be best!"
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"Top floor the quietest. 4 floors."
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"anywhere the rooms are wonderful & clean."
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"ask for a room that does not face the highway, which you hear all night."
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