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We stayed here for 2 nights at the end of a trip to the Cape.
The hotel is set in large grounds, part gorgeous residential properties plus the golf course and hotel. The lobby is modern and spacious and the views over the lagoon are...More
Very long drive from the airport. In a well maintained Estate garden is very beautiful. Staff not friendly only reception staff very friendly. Decor very old from reception, lounge and bar wood decor all over. Rooms are bid but not nice old furniture not morden...More
Response from General_Manager_AHS, Executive Assistant at Arabella Hotel & SpaResponded 4 days ago
Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.
The experience you described is not characteristic...More
Can’t understand the poor reviews. I have no complaints, the hotel is an unusual design, but I liked it. Excellent rooms with great views. Amazing location and facilities, if a little remote. If they could improve one thing it would be their menu, which is...More
Once upon a time this hotel justified its first class reputation. Sadly, it has now become something of a disaster. Whilst the rooms (at least our room) remains of good standard - the bathroom was particularly good, the food and beverage aspects were deplorable. We...More
Response from General_Manager_AHS, Manager at Arabella Hotel & SpaResponded 1 week ago
Thank you for taking the time to share your recent experience at the Arabella Hotel & Spa with us.
One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here...More
I have wanted to stay at Arabella for a long time, I was delighted with everything about this hotel, the situation is fantastic and the rooms are very comfortable, The outlook from my room overlooked the fairly dry lagoon, but the fairways of this golf...More