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Extended Stay America - Raleigh - Cary - Harrison Ave.

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Traveller (21)
Room & Suite (14)
Dining (1)
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Overview
  • Excellent48%
  • Very good7%
  • Average7%
  • Poor20%
  • Terrible18%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Kitchenette
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (77)
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75 results
Traveller rating
35
6
6
14
14
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Time of year
LanguageEnglish
35
6
6
14
14
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All reviewshome away from homebass pro shoptoilet paperchocolate muffinwalking distancethe general managerroom was largestaff was very friendly and helpfulpleasant stayrecommend this hotelrooms are cleanlaundrystove
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1 - 5 of 75 reviews
Reviewed 4 days ago

very great service it has everything an hoot tel is supposed to have, towels, wifi, clean covers and they always make sure your room is clean and clear of debri. they make sure you have an great stay all the way until its time to...More

Thank asapkelo
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 4 days ago

Thanks for the kind review of Extended Stay America. We are thrilled to know you liked the courteous service provided by our staff and that you also enjoyed the comfort of your well-maintained room. It was a pleasure to have you as a guest, and...More

Hotel's Favourite
Reviewed 4 March 2018 via mobile

I had the good fortune to select this property for my family when they travel to the Research Triangle area. We had a large group and rented several suites. Everyone in our group commented about the professionalism of the staff and the impeccable cleanliness. One...More

Thank Kelly J
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 6 March 2018

Kelly, thanks for recommending Extended Stay America and for the feedback. We are delighted to read you received an excellent service from our staff and that you were impressed with our clean facilities. Your praises have been shared with the entire team for exceeding your...More

Reviewed 4 weeks ago via mobile

Friendly staff. Clean rooms. I was made to feel like I was at home. My boyfriend and I stayed here for a couple of months and we will definitely be back when we visit the area again. A big thank you goes out to all...More

Thank Hannah C
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 4 weeks ago

Hannah, thank you for being our guest. It is a pleasure knowing you were pleased with your clean rooms and that you received the wonderful service from our staff. Your compliments have been shared with the entire team for exceeding your expectations. All of us...More

Reviewed 29 March 2018

My room was not clean. There was a hair in the refrigerator and a left over soap wrapper behind the toilet. In fact the entire site was dirty. The staff does not clean. There were guests using profanity in the lobby.More

Review collected in partnership with Extended Stay
Thank V4566FUmichellew
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 30 March 2018

Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that,...More

Reviewed 26 March 2018

No towels. No linens or blanket for pull out bed. Secondary lock on exterior door broken. Toilet bowl not fastened to the ground. No toilet paper until requested. Had to ask for towels and toilet paper. Was told no blanket for pull out bed. Room...More

Review collected in partnership with Extended Stay
Thank charlottetS4553DQ
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 27 March 2018

Charlotte, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Pool
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Things to do
Pool
Details
Price range
US$69 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$69 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (21)
Room & Suite (14)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"No elevator - stairs required for all rooms; first floor is actually in the basement"
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"Free wifi is slow, the enhanced wifi costs, but no one could answer how long the charge was for and exactly..."
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"Ask about wifi. I am just using wifi on my phone. I did not want another encounter"
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"2nd Floor since hotel has no elevator"
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