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Traveller (117)
Room & Suite (64)
Dining (4)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great location”(104 reviews)
“pillow menu”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Offers from The Franklin
Special Offer:Double Points, Every Stay
Hotel deals
Offers from The Franklin
Special Offer:Double Points, Every Stay
Hotel deals
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Reviews (708)
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Traveller rating
527
113
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7
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LanguageEnglish
527
113
43
16
7
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All reviewsgreat locationpillow menumade to order breakfastparking garagewalking distanceboutique hotellovely hotelsmall hotelcollege townunc campuscookieseach morningrooms are spaciousking bedturn down servicedefinitely stay here againcarolina inn
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111 - 115 of 706 reviews
Reviewed 18 May 2017

Booked a year in advance for a college graduation ceremony and were charged $800 per night and forced to pay for a 3 night minimum although we made it clear we only needed 2 nights. Months later some friends decided to find a hotel for...More

Thank cblineberger
Response from Jay P, General Manager at The FranklinResponded 19 May 2017

cblineberger, I'm sorry that we didn't deliver the value for the price you paid. We set our pricing based on where the rates generally are in other comparable hotels, and then make an adjustment based on our unique location and upscale product. Since graduation weekend...More

Reviewed 16 May 2017

Hotel is over hyped and not worth the money. Walls must be paper thin because we could hear everything people were saying in room next door and they weren't exactly loud. Made to order breakfast was absolutely lame. Service was slow and the food was...More

Review collected in partnership with Curio – A Collection by Hilton
1  Thank stevefT2011TO
Response from Jay P, General Manager at The FranklinResponded 17 May 2017

stevefT2011TO, I'm sorry that we provided such a poor experience for you during your stay with us. We realized you used a ton of points to stay during the graduation weekend, and that you did not get the value we promised. The insulation in our...More

Reviewed 14 May 2017

The room and view was fantastic. Room service was timely and hot. Huge thanks to Megan, Tucker, and Hans and the whole staff you were all amazing catering to all of my requests. I will definitely stay here again!

Review collected in partnership with Curio – A Collection by Hilton
Thank T8479XFjulieb
Response from Jessica M, Public Relations Manager at The FranklinResponded 22 December 2017

Hi T8479XFjulieb, Thank you for taking the time to leave such a wonderful review! I am glad the staff left such a good impression on you! We can't wait to have you back. Best, Jess M

Reviewed 11 May 2017 via mobile

My heavens. Astonishingly good customer service. These people went to the grocery store for me before I arrived and I did not even ask. Not one person that was not incredibly nice attentive and genuinely personable. Gorgeous place amazing location .. how does anyone else...More

Thank martaburke
Response from Jessica M, Public Relations Manager at The FranklinResponded 22 December 2017

Hi martaburke, Wow! It looks like we struck gold with helping you! I am happy to hear that we went gave you all that we could during your stay. Please come back soon so that we can serve you best!! Jess M

Reviewed 10 May 2017

The hotel is very nice, well located. The suites are a great value, fantastic wide large balcony and the room is well sized. Yes is extremely conformable and the staff is fantastic and helpful. The hotel car is a great plus for short trips and...More

Review collected in partnership with Curio – A Collection by Hilton
Thank ScarsdaleStampman
Response from Jessica M, Public Relations Manager at The FranklinResponded 22 December 2017

Hi ScarsdaleStampman, Thank you so much for leaving such a great review. I am happy to hear that our staff made your stay wonderful! Come back any time you're in the area and we will be happy to assist you! Best, Jess M.

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Most Booked Properties in Chapel Hill, NC
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Concierge
Conference Facilities
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$184 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$184 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
Room types
Non-Smoking Rooms, Suites
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Traveller (117)
Room & Suite (64)
Dining (4)
Questions & Answers
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Pam D
26 March 2018|
AnswerShow all 5 answers
Response from rsatterley | Reviewed this property |
Hi. Sorry I only just saw this! No pool. Very small gym.
0
Votes
Amanda B
3 March 2018|
AnswerShow all 3 answers
Response from Jay P | Property representative |
Hi there, Amanda B. Not sure if you every got an answer to this, but you were right in your original post. Our mattresses are Simmons World Class BeautyRest, with Pillow Top. Simmons is the actual brand.
0
Votes
martaburke
1 May 2017|
AnswerShow all 3 answers
Response from Dominik R | Reviewed this property |
When I was there I did a run roughly following the Pumpkin Loop in the Carolina North Forest. You can just Google for it. That was a nice run in forest surroundings, slightly hilly, relatively smooth gravel surface.
1
Vote
Room Tips
"Franklin Street side is best. Back side of hotel room view not great."
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"Ask for a room without neighbours"
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"For people watching, reserve a Franklin street room. For peace and quiet, select one of the back side rooms."
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"The location is great. The rooms seemed very quiet."
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