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Traveller (117)
Room & Suite (64)
Dining (4)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great location”(104 reviews)
“pillow menu”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Additional information
Offers from The Franklin
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Franklin
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
10 Jun11 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (712)
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Traveller rating
530
113
43
16
8
Traveller type
Time of year
LanguageEnglish
530
113
43
16
8
Show reviews that mention
All reviewsgreat locationpillow menumade to order breakfastparking garagewalking distanceboutique hotellovely hotelsmall hotelcollege townunc campuscookieseach morningrooms are spaciousking bedturn down servicedefinitely stay here againcarolina inn
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91 - 95 of 710 reviews
Reviewed 11 July 2017

Staff was extremely helpful and friendly before and all through my two day stay. This was the low- not busy season in Chapel Hill and I was so happy to be able to get checked in to my room hours before normal check in after...More

Review collected in partnership with Curio – A Collection by Hilton
Thank nataliecN205GY
Response from Jessica M, Public Relations Manager at The FranklinResponded 29 December 2017

Hi nataliecN205GY, I am glad we were able to accommodate you during your stay! I love hearing that you enjoyed our helpful staff and that we did our best to serve you! Come back anytime you visit Chapel Hill. Best, Jess M

Reviewed 4 July 2017

Great location on Franklin St with quiet rooms, delicious breakfast and friendly staff. Several really good spots for food and drink are within a block or two of the hotel. First time I have stayed since it is run by Hilton. I will be back.

Review collected in partnership with Curio – A Collection by Hilton
Thank cindymK2169JB
Response from Jessica M, Public Relations Manager at The FranklinResponded 29 December 2017

Hi cindymK2169JB, I am happy that you enjoyed your stay with us! We love our location in the heart of Chapel Hill and I am glad you did too! Come back anytime to see us! Best, Jess M.

Reviewed 3 July 2017

Very nice hotel and conveniently located in downtown area. Excellent Service and Hospitality. Would stay here whenever in town. Steps away from University of North Carolina. The town is perfect to just walk around.

Review collected in partnership with Curio – A Collection by Hilton
Thank marialU7144SH
Response from Jessica M, Public Relations Manager at The FranklinResponded 29 December 2017

Hi marialU7144SH, I am glad that you enjoyed staying with us and that you found downtown Chapel Hill a great place to visit! I hope that you come back and see us soon! Best, Jess M

Reviewed 28 June 2017

Lovely small hotel. Nice decor, good bar in the lobby, very friendly and accommodating staff. Comfortable firm mattress, and our room was quiet. Right now, the parking garage is closed for renovations. There is parking in a lot behind the hotel, which would be fine...More

Review collected in partnership with Curio – A Collection by Hilton
Thank 757glendak
Response from Jessica M, Public Relations Manager at The FranklinResponded 29 December 2017

Hi 757glendak, I am glad that you had a good stay, but sorry to hear about the parking lot situation and the breakfast options. I am happy to report that the parking decks are open and in service! As for the breakfast, we offer both...More

Reviewed 28 June 2017

Fantastic hotel I would recommend to all. The experience from check in to check out was phenomenal. Hotel staff was ready to help. We had a small business meeting. We were having trouble with our personal computer trying to make a presentation. One of the...More

Review collected in partnership with Curio – A Collection by Hilton
Thank Y4648LXgregw
Response from Jessica M, Public Relations Manager at The FranklinResponded 29 December 2017

Hi Y4648LXgregw, I am happy that you all had a wonderful meeting with us here at The Franklin! Thank you for taking the time to review us. If you ever need meeting space again in Chapel Hill, remember us, and well be sure to make...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Concierge
Conference Facilities
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$182 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$182 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
Room types
Non-Smoking Rooms, Suites
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Traveller (117)
Room & Suite (64)
Dining (4)
Questions & Answers
Ask a question
Pam D
26 March 2018|
AnswerShow all 5 answers
Response from rsatterley | Reviewed this property |
Hi. Sorry I only just saw this! No pool. Very small gym.
0
Votes
Amanda B
3 March 2018|
AnswerShow all 3 answers
Response from Jay P | Property representative |
Hi there, Amanda B. Not sure if you every got an answer to this, but you were right in your original post. Our mattresses are Simmons World Class BeautyRest, with Pillow Top. Simmons is the actual brand.
0
Votes
martaburke
1 May 2017|
AnswerShow all 3 answers
Response from Dominik R | Reviewed this property |
When I was there I did a run roughly following the Pumpkin Loop in the Carolina North Forest. You can just Google for it. That was a nice run in forest surroundings, slightly hilly, relatively smooth gravel surface.
1
Vote
Room Tips
"Franklin Street side is best. Back side of hotel room view not great."
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"Ask for a room without neighbours"
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"For people watching, reserve a Franklin street room. For peace and quiet, select one of the back side rooms."
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"The location is great. The rooms seemed very quiet."
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