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Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.

ExtendedStayUS$104*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.
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66 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Start your review of Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.
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Atlanta, Georgia
Reviewed 1 week ago

The rooms here are always clean and comfortable. But this is like a home away from home when Im on the road. The ladies at the front desk are always so nice. Haven't been to the hotel in a while and when I made a return I was greeted with all smiles by Diana who is always so nice. Felt...

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Helpful?
Thank netmcgill
00esa, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Thank you for returning to Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd. We are delighted to know you enjoyed the excellent service provided by our associates and that your stay with us was completely satifactory. I will surely share your praises with Diana and all my other team members. It was a pleasure hosting you, and...

Austin, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 23 August 2016 via mobile

Great extended stay in the south side of town near the new office parks. Perfect for our business needs. Got tons of work done, comfortable, and would come back again! Wish we had time to check out the pool.

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Helpful?
Thank AndreSuissa
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

We appreciate you writing a review of my stay and for choosing to stay with us. I'm glad to read you were able to get work done and have a comfortable stay at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Lorain, Ohio
Reviewed 16 April 2017

the desk staff made me feel he was doing me a favor by checking me in. The charge of 50.00 for 2 dogs was way over priced could have got a kennel for that. Was not saved the kind of room I wanted even though they had my credit card number. Had no wake up call service

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Helpful?
Thank thomtut
Reviewed 15 April 2017

I love the location of the extended stay; walking distance from Waffle House and Walmart. The room was spacious and accommodated 2 adults and 2 teenage boys wonderfully. Grab and go breakfast was perfect for busy schedules. Staff was available no matter what time of day we needed them. Free wifi service was slow but you have an option to...

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Helpful?
Thank Em B
Manager_11525, Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. We are pleased to read your positive comments regarding our convenient location, the spaciousness of your room, and the great customer service provided by our staff. Thank you again for your kind words. The staff and I would love to provide...

Reviewed 23 October 2016

Clean, friendly staff and good location. Comfortable bed and nice suite. Easy to get around the hotel. Brought a small dog. Even the room allowed for dogs was clean and very nice! Enjoyed this stay very much!

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Helpful?
Thank Pamela S
Manager_11525, Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Your feedback is important. Thank you for sharing. It is good to know you took advantage of our pet-friendly policy and that you accommodations were suitable to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Chicago, Illinois
Reviewed 21 July 2016

These are just a few of the follys that waited myself and my family just in our first day stay here. The elevator was not running properly the night we got in...There were people with huge dogs who had to climb 3 flights of stairs just to get to their rooms. The night clerk claimed that the elevator always gets...

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Helpful?
Thank Mary S
Yeppoon, Australia
Reviewed 28 December 2015

We found the rooms large, and comfortable. Price was affordable, staff were nice and helpful. We did find the room did not contain much in the way of utilises, and we had to call or drop down to get cups and glasses, etc. Shower were warm, not hot. Lower floor room might have been better.

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Helpful?
Thank Henwood1
LA
Reviewed 1 December 2015

Housekeeping does not show up for 1 entire week. Poor quality towels and bedding linens. Uncomfortable bed and pillows. Terrible couch and chair. No kitchen items, not even paper towels. Insufficient towels and toilet paper. Poor quality soap and shampoo. Loud construction going on in the early morning in the hotel rear parking lot. Terrible breakfast selection, quality, and quantity....

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Helpful?
Thank spf1268
Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide our guests with all the comforts of home, so we are disappointed that quality of our linens and amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during...

Charlotte, North Carolina
Reviewed 27 November 2015

Stayed here three nights...usually had great results but left with a negative feeling... Could not get a shower cap.. Could not get breakfast.....no muffins, no cream for coffee...no apples, no oranges, no milk for dry oats, no juice, Only thing available is tepid coffee black and a yogurt.. Why do you show pictures of muffins, fruits etc. when you don't...

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Helpful?
1Thank Donald C
Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Thank you for taking the time to tell us about your experience. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will make sure our grab-and-go breakfast is properly stocked as well as working with our staff to ensure we are responding to guest needs in a timely manner. I really...

Charlotte, North Carolina
Reviewed 10 October 2015

This place was clean and in a great location. We did have an issue one night were the room above us was jumping and partying all night. Called the front desk every hour and nothing was done until around 5am when the police came. We didn't get any sleep that night and the manager did not offer any reimbursement or...

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Helpful?
1Thank MGF1974

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.

Address: 8405 Pineville-Matthews Road, Charlotte, NC 28226-4704 (Formerly Extended Stay Deluxe Charlotte/Pineville)
Region: United States > North Carolina > Charlotte
Price Range: £83 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd. 2.5*
Number of rooms: 76
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Booking.com, Hotels.com, Priceline, Expedia, Hotwire, Travelocity, Cancelon, TripOnline SA and Cheap Tickets so you can book your Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Charlotte
Charlotte Extended Stay
Hotel Style:
#65 Business Hotel in Charlotte
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Questions & Answers

Questions? Get answers from Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure the elevator, airconditioning and sink are working. Stay on the first floor if you cannot climb stairs easily”
marysS9694AB, 21 Jul 2016 | Read review
“This is an all-suite hotel. Based on my understanding all the rooms are quite spacious,”
DouglasV955, 7 Oct 2014 | Read review
“Make sure you request non-smoking or smoking.”
NashvilleTNGuy, 23 May 2014 | Read review
“For the first time in a very long time I stayed in a ground floor room, however, the stay was excellent.”
wmleken, 21 Aug 2013 | Read review
“Rooms are very spacious. Even the smokin rooms didn't smell of smoke.”
421robertf, 19 Mar 2013 | Read review
5 of 5
ExtendedStay
US$104* /night
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TripAdvisorUS$104
Booking.comUS$104
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Prices are for 1 room, 2 adults
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