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Hyatt Place Charlotte Airport/Lake Pointe

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Traveller (87)
Room & Suite (132)
Dining (42)
Ratings and reviews
Certificate of Excellence
  • Excellent59%
  • Very good25%
  • Average10%
  • Poor3%
  • Terrible3%
Travellers talk about
“city park”(14 reviews)
“parking lot”(32 reviews)
“great hotel”(36 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
Room Service
Family Rooms
Bar/Lounge
Fitness centre
Multilingual Staff
Pets Allowed
Wheelchair access
3 Star Hotel
**Newly Renovated** Hyatt Place Charlotte Airport/Lake Pointe combines style and innovation to meet the evolving needs of today’s traveler. Overnight guests enjoy free breakfast, free Wi-Fi, free parking and a shuttle to Charlotte Douglas Airport. Planning a special gathering? Our hotel...
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Location and contact
4119 Southstream Blvd, Charlotte, NC 28217-4505
2.7 miles to Douglas Airport
21 restaurants are within a 1 mile radius
View nearby attractions and restaurants
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (752)
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743 results
Traveller rating
420
191
78
30
24
Traveller type
Time of year
LanguageEnglish
420
191
78
30
24
Show reviews that mention
All reviewscity parkparking lotgreat hotelcharlotte airportenjoyed my staylarge roomfree breakfastthe hotel staffstaff was friendlyfree shuttlefront desk staffthe hotel is cleanthe shuttle driverwould stay here againbed was very comfortableyogurtnice stay
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1 - 5 of 743 reviews
Reviewed 1 week ago

Chardae was unprofessional. She treated my family horrible. She charged me for my service dog. Thankfully, I disputed and am taking legal action toward her. She boldly stated that she would take funds away from my family and use it under her digression.. VERY SAD...More

Review collected in partnership with Hyatt Hotels
Thank angeljones77
Response from Tara B, General Manager at Hyatt Place Charlotte Airport/Lake PointeResponded 5 days ago

Thank you for your feedback. As always, it is our goal to ensure a pleasant experience at our hotel. I apologize that you feel you did not receive just that. Please note that we did not launder any funds from you, or any other guest...More

Reviewed 2 weeks ago

This location has a noise ordinance from 10p-7am, which allowed for good sleep undisturbed. Allot of flight attendants use this location. Continental breakfast was satisfying. Great pitstop while traveling!

Review collected in partnership with Hyatt Hotels
Thank marquesbaskin
Reviewed 2 weeks ago

We only stayed one night but we loved it. The pool was perfect for the little one. The hotel was clean and the staff was friendly. We would definitely recommend for families and awe plan to stay with the Hyatt for future vacations.

Review collected in partnership with Hyatt Hotels
Thank daliasantos06
Reviewed 3 weeks ago

I usually stay at Hyatt Place whenever I travel; however, this stay was a little out of the norm in terms of clean rooms and comfort. When I arrived, check-in was great! Staff... awesome! When I went to my room, I was trying to figure...More

Review collected in partnership with Hyatt Hotels
Thank Libra4thesoul
Reviewed 4 weeks ago via mobile

We stayed at the Hyatt Place Lake Pointe in Charlotte on June 14th between flights. The shuttle from the airport is fast and efficient. We had to catch the 5:30am shuttle so I cannot comment on breakfast but the shuttle was right on schedule and...More

Thank Matt3
Response from Chardai M, General Manager at Hyatt Place Charlotte Airport/Lake PointeResponded 3 weeks ago

Thank you for completing a Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair access
Shuttle Bus Service
Breakfast included
Room Service
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$113 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Charlotte
#37 Business Hotel in Charlotte
#37 Romantic Hotel in Charlotte
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Charlotte
#37 Business Hotel in Charlotte
#37 Romantic Hotel in Charlotte
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (87)
Room & Suite (132)
Dining (42)
Pool & Beach (24)
Amenities (30)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
amandastout
27 January 2018|
Answer
Response from Gary E | Reviewed this property |
I believe 6 a.m. for both.
0
Votes
DeltaSegmentFlyer
2 January 2018|
AnswerShow all 3 answers
Response from Lorna D | Reviewed this property |
Shuttle starts at 5am
0
Votes
Suzette F
11 September 2016|
AnswerShow all 7 answers
Response from Tyrone J | Property representative |
Our first shuttle leave the hotel at 4:30am. I hope this helps.
1
Vote
Room Tips
"awesome airport shuttle to Charlotte NC airport"
Read review
"Request higher room, on the back"
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"Go somewhere else unless you like to spend a lot of money for litttle"
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"The hotel is quiet and, as far as I know, all rooms are good."
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