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The Ritz-Carlton, Charlotte

690 reviews
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Traveller (173)
Room & Suite (68)
Dining (12)
Overview
  • Excellent72%
  • Very good16%
  • Average6%
  • Poor4%
  • Terrible2%
Travellers talk about
“blt”(58 reviews)
“bar cocoa”(22 reviews)
“lobby lounge”(19 reviews)
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (690)Write a Review
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485
110
43
30
18
Show reviews that mention
All reviewsbltbar cocoalobby loungeparlor suitedouble sinksbathroom mirrorroom servicein room diningbeautiful hotelluxury hoteldirectly across the streetupgraded to a suitevalet staffthe entire staffvalet parkingfitness centerupon check
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171 - 175 of 686 reviews
Reviewed 16 December 2016

Nice option if you are in Charlotte. This is a good hotel for a meeting or place to land when going to the theater, sports, in Charlotte. Bar has a good vibe. I did not eat there - no time in my agenda. But it...More

Thank Travelandenjoyliving
Reviewed 10 December 2016

Service inadequate, Coffee in BLT and food substandard and we had a plumbing issue where cold did not work in shower. Punch room is very nice but we should as hotel guests be able to reserve and get first change in advance. Perhaps the Concierge...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Richard N
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 11 December 2016

Good Day Richard N, I am sorry to hear that we did not meet your expectations. I would love to speak with you in a little more details when you have time. My direct number is 704-972-4446. Thank you, Seamus

Reviewed 26 November 2016

The hotel was very luxurious and attentive to our needs. The business lunch that we had was very , very good. Great variety. The lobby was very nice bit a little dark. Ambiance was good but dark. The parking driveway is a little tight but...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank G5562PWedwardc
Reviewed 22 November 2016

I used a package at The Spa & Wellness Center in 2011. I was treating myself to a head massage after a terribly tiring year at work. Received free valet parking and could use the locker facility for my keys etc. I did tell them...More

2  Thank breadbowl
Reviewed 21 November 2016

More catered to business travelers. Employees aren't as welcoming. Decor gorgeous. No club rooms. Location good. Paid over 600 for room which was in poor shape. Air conditioning not great. Nothing done for children. Reconsidering our ritz platinum membership. All average except room Service. Room...More

Review collected in partnership with The Ritz-Carlton Hotel Company
1  Thank swva44
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 23 November 2016

Good Afternoon, We're disappointed to hear about your recent stay with us. If you have time, I would love to speak with you in a little more detail about your stay. My direct number is 704-972-4446. Kindly, Seamus Gallagher Director of Sales & Marketing

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$452 - US$759 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#5 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$452 - US$759 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#5 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (173)
Room & Suite (68)
Dining (12)
Pool & Beach (4)
Hotel & Grounds (131)
Bathroom (22)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
ssg2c
21 January 2018|
AnswerShow all 2 answers
Response from Missy S | Reviewed this property |
Yes!!! Excellent service, too!!!
0
Votes
maunsbach
11 October 2016|
AnswerShow all 3 answers
Response from SeamusRitz | Property representative |
Good Day, our apologies but only service animals are allowed at The Ritz-Carlton, Charlotte. Seamus
0
Votes
Amt1228
27 April 2015|
AnswerShow all 2 answers
Response from David_Rothwell | Property representative |
Good afternoon, Thank you very much for contacting the hotel. If you are a registered guest of the hotel or visiting the Spa, you are more then welcomed to utilize any of the facilities ( pool, fitness center, wet areas... More
0
Votes
Room Tips
"Our room faced front of hotel...Music across street until after 1100pm"
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"The higher the better - a homeless man brings an amp and plays guitar on the corner starting at 8:30 AM on..."
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"There is a bar across the street from the hotel. On a football game night they can get a little loud."
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"Stay aware from rooms on the N College Ave/N Trade corner. Street performers play on that corner and can be..."
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