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The Ballantyne Hotel and Lodge

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735 Reviews from our TripAdvisor Community

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Showing 722: English reviews
Lewisburg, West Virginia
Level Contributor
134 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 week ago via mobile

Only stayed 1 night on way thru town. The facility is top notch and amazing service. Easy check in and they will bend over backwards to help, guide and suggest. Dinning room was also fabulous for a meal. Gym is impressive and small indoor pool is great if you have kids.

Helpful?
Thank Smcpac91
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Smcpac91, Thank you for sharing your experience. It is delightful to hear our staff was so helpful during your stay, and we are pleased you were able to find time to enjoy a meal at Gallery. We hope future travels through Charlotte bring you back to us soon. Peter Grills General Manager More 

Glen Ridge
Level Contributor
138 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 1 week ago

The Hotel staff is great, from the bar, to the conference area, shuttle and the front desk. They are all so friendly. The room was very comfortable as was the bed. The tv was weird that it didn't really kick in for the first 5 minutes but then worked properly. The towels were nice and plush with the robes as... More 

Helpful?
Thank ahbaggins
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear ahbaggins, Thank you for all of the kind words you’ve shared here. It’s wonderful to hear that all of your needs were met for your conference and our staff treated you so well. We appreciate your feedback and hope to serve you again someday. Sincerely, Peter Grills General Manager More 

Washington DC, District of Columbia
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

I stayed in the Hotel & Lodge (1 night and 2 nights respectively) and enjoyed the lodge more than hotel. The room we were in seemed sparsely decorated and that it was too big for what was placed inside. The lodge was more relaxed, yet still had a nice elevated experience.

Helpful?
Thank andrewcarey14
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear andrewcarey14, Thank you for sharing your review. We’re pleased to hear you were charmed by The Lodge at Ballantyne, our mountain-style hunting lodge with a rocking chair front porch and custom-made North Carolina furnishings. It is a wonderful alternative if you are looking for a more relaxed experience, just as you note. If you find yourself in the Charlotte... More 

Kalamazoo, Michigan
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

My husband and I stayed three nights for a golf weekend. The resort is beautiful and well maintained. We requested an early check-in and this was accommodated. Unfortunately we were placed in a room that was not the class that we had reserved (no balcony) When we called the front desk they gave us some attitude but when I offered... More 

Helpful?
Thank obrienstech
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear obrienstech, We appreciate the time you have taken to share your review. We hope you enjoyed our golf course and found it to be as beautiful as it is challenging. In terms of the issues you encountered, we apologize for any oversights on our end. The Veranda is open at 6 AM with coffee and pastries, and if no... More 

New York City, New York
Level Contributor
181 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 weeks ago via mobile

Recently stayed overnight at this hotel for business and was impressed by the quality of the rooms and the service. The rooms were spacious and nicely decorated with a good layout, lots of outlets, modern bathroom, not even any nicks on the furniture. It was really quiet overnight, and my wake-up call prompt (with a human on the other end... More 

Helpful?
Thank DAPJr112
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear DAPJr112, Thank you for sharing your review. We’re pleased to hear we met all of your expectations and needs for a stay on business. Adding a personal touch is something we always strive to do, and we’re glad you appreciated your wake-up call. Hopefully, your travels can bring you back to Charlotte so we can show you even more... More 

Richton Park, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

I was at The Ballantyne in August 2015 for a business conference for 4 days. It was very luxurious and the food & service was excellent. The grounds were beautiful and the Spa and pool was lovely. There were great restaurants in walking distance. I would Definately return anytime I'm in Charlotte.

Helpful?
Thank DejaVu1115
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear DejaVu1115, Thank you for sharing your review. Our guests visiting on business can expect to encounter the same luxury as our vacation guests, and we are pleased to hear your whole experience was memorable. We hope your travels bring you back to Charlotte soon. Sincerely, Peter Grills General Manager More 

Belfast, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago

We spent five nights at the Ballantyne in early October as part of an extended wedding party. Pretty much everything about our stay was excellent from the quality of our room (although describing it as having a view of sundown is entertaining as sundown seems to be over the car park!) to all of our interactions with the staff who... More 

Helpful?
Thank martin_mcdowell
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear martin_mcdowell, Thank you for taking the time to review your experience with us. While dealing with Hurricane Matthew, it was our goal to ensure service did not waiver for our guests, and we are so pleased to hear that you found it remained consistent throughout your stay. It’s unfortunate you didn’t have a chance to golf longer due to... More 

Charlotte, North Carolina
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 October 2016

We got married at the Ballantyne Hotel in September and Allison Meyer did a fantastic job coordinating everything! Our wedding was beautiful and the hotel did a wonderful job decorating our room for our wedding night! All of our guests loved the hotel, food, atmosphere and grounds. Each staff member we met was professional, friendly and did a wonderful job... More 

Helpful?
Thank spinard
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear spinard, First, allow us to offer one more congratulations to you on your marriage. We could not be more pleased to know that everything was to your liking. While it sounds like our whole team deserves a pat on the back, we will let Allison and Jennifer know that you took the time to personally acknowledge their hard work.... More 

Lakewood, Colorado
Level Contributor
170 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 20 October 2016

This resort has an amazing championship golf course. We had no problem getting an afternoon mid week tee time at an affordable price. The resort is very nice. The rooms are large and the beds very comfortable. The entire staff are all very professional and helpful. We were always greeted with a smile and a hello. The indoor pool and... More 

Helpful?
Thank Dale R
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Dale R, Thank you for joining us for a golf getaway. We are pleased that you enjoyed not only a round of golf, but exploring our other outlets, as well. We are sure you earned that steak from our Gallery Restaurant! Your feedback regarding variety in our dining outlets is appreciated and we will make a note of your... More 

El Paso, Texas, United States
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 October 2016

We had a lovely experience at the Ballantyne Hotel a few weeks ago after a visit to the Inn at Biltmore in Asheville. We were flying out of Charlotte and didn't want to drive all the way on departure day from Asheville. That turned out to be a great idea. Adam at the front desk was very cordial while we... More 

Helpful?
Thank Katie R
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Katie R, How wonderful to know we could not only accommodate you at the last minute, but upgrade you as well. The service of colleagues like Adam is what can set a stay apart from the rest, and we will certainly pass your compliments along. It sounds as though you had a lovely last evening in North Carolina, what... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Region: United States > North Carolina > Charlotte > Ballantyne East
Price Range: £152 - £329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#2 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
2 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the golf course”
 of 5 bubbles ahbaggins, 21 Nov 2016 | Read review
“Balcony with golf view. If you do not request a golf view you will be overlooking the parking lot.”
 of 5 bubbles obrienstech, 10 Nov 2016 | Read review
“Forego the option of a sundown view for early morning sun overlooking the golf course.”
 of 5 bubbles martin_mcdowell, 31 Oct 2016 | Read review
“Ask for a room with a view of the golf course and a balcony. Great views.”
 of 5 bubbles daler225, 20 Oct 2016 | Read review
“Overlooking Golf Course”
 of 5 bubbles TonyDDenver, 17 Oct 2016 | Read review
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