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Hilton Charlotte University Place

1,661 reviews
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Traveller (223)
Room & Suite (104)
Dining (13)
Overview
  • Excellent60%
  • Very good24%
  • Average9%
  • Poor5%
  • Terrible2%
Travellers talk about
“erin brown”(28 reviews)
“man made lake”(19 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Hilton Charlotte University Place
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,661)Write a Review
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Show reviews that mention
All reviewserin brownguest loyalty managerman made lakelake viewthe executive loungesmall lakecharlotte universityfamily reunionshopping and restaurantsrooms were cleanbusiness tripexcellent stayvery nice hotelparking lotconferenceweddingbanquet
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1 - 5 of 1,645 reviews
Reviewed yesterday

Hotel has clearly been renovated in last decade, but not well. Corners of hallways and rooms full of dust, ladybugs all over our room and hallway outside of room. Sunday (our last day) there was a power outage and I was stuck in an elevator...More

Thank Cordy2424
Hotel's Favourite
Reviewed 4 weeks ago via mobile

Plans are to be at this Hotel for three days, room is clean and very nice. New and fresh! I always enjoy my stay at Hilton’s. This area is business busy! Places to eat and visit all around. Rail (new) line into downtown Charlotte with...More

Thank jhais28374
Response from Theresa F, Public Relations Manager at Hilton Charlotte University PlaceResponded 4 weeks ago

Dear jhais28374, Thank you for taking the time to share your wonderful experience at Hilton Charlotte University and Charlotte as a whole. We are delighted you had a chance to enjoy the taste of University area restaurants and what the area have to offer. We...More

Reviewed 2 days ago

Upon arrival we pulled in for valet parking and there was no valet. Just a chaotic scene of stopped cars. We went and self parked. Walking past the valet station we saw one elderly valet doing his best. I asked at check in if there...More

1  Thank Bethany F
Response from Theresa F, Public Relations Manager at Hilton Charlotte University PlaceResponded yesterday

Dear Bethany F, Thank you for sharing your feedback regarding your recent stay. Allow me to apologize that your experience did not live up to your expectations of what a "Hilton" hotel should be. Please understand that we are always looking to improve the quality...More

Reviewed 1 week ago

This is a great hotel for a family gathering. The restaurants, food and amenities are outstanding. Our servers in restaurant were friendly and helpful in every way. We felt at home in this hotel. Front desk staff were pleasant and knowledgeable. I would return to...More

Thank James D
Response from Theresa F, Public Relations Manager at Hilton Charlotte University PlaceResponded 1 week ago

Dear James D, Thank you for your feedback from your recent stay! We were glad that we met and exceeded your expectations! Thank you for your kind words! We will continue to strive for excellent customer satisfaction. We look forward to you choosing the Hilton...More

Reviewed 1 week ago via mobile

We stepped in to the front lobby and it’s open, clean, beautiful and immediately felt comfortable. The staff is phenomenal: we checked in and she was beyond helpful, room was spotless and very nice. Didn’t see one thing out of place. Had a nice view...More

Thank John P
Response from Theresa F, Public Relations Manager at Hilton Charlotte University PlaceResponded 1 week ago

Hello Beachbreeze66, Thank you very much for taking the time to review our hotel. We are delighted you enjoyed your stay and the amenities we provide. We take your comments very seriously and will use your feedback as a tool to assist in improving guest...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$125 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (223)
Room & Suite (104)
Dining (13)
Pool & Beach (4)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Shopgrl2009
11 August 2017|
AnswerShow all 6 answers
Response from Kimberly M | Property representative |
Hi, yes the Executive Lounge is open 7 days a week. Breakfast is served from 6:30am-10:00am and evening light refreshments from 5:00pm-7:00pm. The Executive Lounge closes daily at 9:00pm. I hope this information is helpful... More
0
Votes
kimlo
10 April 2017|
AnswerShow all 4 answers
Response from Kimberly M | Property representative |
Hello, Our hotel is located 20 minutes from the airport. There is not a shuttle to pick up or drop off at the airport. Best Regards, Theresa Foust Guest Loyalty Manager
1
Vote
jamus e
7 March 2017|
AnswerShow all 2 answers
Response from Kimberly M | Property representative |
Jamus E, Thank you for your inquiry! However, we only have an outdoor pool. -Hilton Charlotte University Place
0
Votes
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Room Tips
"Lake view would be better than parking lot"
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"Ask for lake view unless you enjoy looking at parking lots."
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"Upgrade your room to the executive floor. It's worth it!"
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"Ask for a room that looks out over the water."
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