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BEST WESTERN PLUS Sterling Hotel & Suites

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BEST WESTERN PLUS Sterling Hotel & Suites
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404 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Raleigh, Canada
Reviewed 4 days ago NEW

It was great. The king size bed was great. My partner was very pleased on relaxing and the first time visiting was great. The internet was OK and I will be returning very soon and I will enjoy every moment

Review collected in partnership with Best Western
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Helpful?
Thank A2535KPsaraht
Reviewed 3 weeks ago via mobile

That sad part is I don't like writing bad reviews. But people have the right to know the truth. I have traveled extensively over the world and I have been fortunate to have never encountered bed bugs! After going to Urgent Care, I spoke with the owner Sonny Singh. He somehow tried to say I brought the bed bugs with...

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Helpful?
Thank QweenCori
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Ms Perkins, Thank you for staying several times with us. We give you a special rate which is less than employee rate. We also called cabs and paid for it when our drivers were late to take you to the Airport. We respect you as a guest and we value you. There was a reason we put you on...

Pennsylvania
Reviewed 3 weeks ago

Good hotel south Charlotte close to highway. Many restaurants in area. Workout room,friendly helpful staff. Will stay here next year on my trip south. Easy access in and out. No issues good value. Nice breakfast.

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Helpful?
Thank Sam D
Salem
Reviewed 3 weeks ago

Look of lobby didn't match look of room. Needs an upgrade. No hot water during shower. Very unusual since I took a shower at 4:15am. Disatisfied with this stay. Would NOT recommend this hotel or any BW hotel.

Review collected in partnership with Best Western
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Helpful?
Thank 411louiss
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Louiss, I apologize for the inconvenience you had during your stay. Please call me at the Hotel to resolve this. Apologies again. Sincerely, Sunny Singh, GM

Chester, United States
Reviewed 3 weeks ago

Woke up to no hot water. Called the front desk. Told to wait 15 minutes and try again because of so many people trying to shower. Never told this before at a hotel. 15 minutes later no hot water. Call manger, he comes up and wants me to go down hall to another room to check hot water there in...

Review collected in partnership with Best Western
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Helpful?
Thank 450ethelk
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello and Good Morning, I apologize for the inconvenience you had during your stay. Believe me it never happened before. You can read the comments on any site. There are no mention of the hot water. Just that day. Michael tried to help you by taking you to different rooms. Unfortunately they had the same problem. We brought in the...

Craigavon, United Kingdom
Reviewed 4 weeks ago

We were diverted to Charlotte after the shooting in Fort Lauderdale on 6th January. We stayed 1 night in this hotel near the airport. The rooms are big and very clean and the bed was huge (super king size). We had a very comfortable night and a free breakfast (at 5am) before our, free, transfer back to the airport. The...

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Helpful?
Thank siobhan e
Kennesaw, United States
Reviewed 4 weeks ago

Hotel in general was good and I would stay there again but not on the first floor. The staff talked loudly in the halls and around the front desk and their voices carried down the halls on first floor. This happened at midnight and at 5 a.m. So much for a good night's sleep.

Review collected in partnership with Best Western
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Helpful?
Thank francineg908
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Francine, I apologize for the loud noise during your sleep time. Please stay with us again if you are in town and we will take care of you. Thank you for being our valued guest. Sincerely, Sunny Singh, GM

Reviewed 16 January 2017

stayed here for one night when our flight was delayed. close to airport - free airport shuttle. nice clean room with all extra touches you would expect from a premier hotel. very helpful staff. would happily stay here again.

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Helpful?
Thank Sean E
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Sean, Thank you for your kind words. You are our valued guest and expect you to be back again to our property. We respect and treat our all the guests the same and have a nice and clean room with hot breakfast waiting for you. Thank You again, Sincerely, Sunny Singh, GM

Edmonton, Canada
Reviewed 8 January 2017 via mobile

We booked the Best Western Plus Sterling Suites for a overnight layover in Charlote and it was a good option. What drew us was the airport shuttle which was super handy as we didn't have to pay for a cab. The location of the hotel is near some good restaurants within walking distance. The rooms are basic but comfy and...

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Helpful?
Thank Ken D
Greenville, South Carolina
Reviewed 31 December 2016 via mobile

We stayed here one night before a week long trip to Cuba. The hotel is older but comfortable and quiet. Flight crews stay here as well because of proximity to the airport. The hotel has a great shuttle to and from Charlotte Douglas. Very friendly gentleman driving. Recommend.

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Helpful?
Thank David R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Sterling Hotel & Suites

Address: 242 East Woodlawn Road, Charlotte, NC 28217
Region: United States > North Carolina > Charlotte > Montclaire South
Price Range: £78 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sterling Hotel & Suites 2.5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Best Western, Travelocity, HotelsforEveryone and Hotels.com so you can book your BEST WESTERN PLUS Sterling Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Best Western Charlotte
Charlotte Best Western
Hotel Style:
#10 Best Value Hotel in Charlotte
#64 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Sterling Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Sterling Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor near lobby”
 of 5 bubbles 163samd, 30 Jan 2017 | Read review
“choose another hotel”
 of 5 bubbles camefromfairfield, 9 Oct 2016 | Read review
“King suites are quiet, first floor is fine, noticed no extra noise.”
 of 5 bubbles HartsvilleRoadie, 3 Oct 2016 | Read review
“not near the elevator nor ice machine”
 of 5 bubbles 697r_mib, 24 Jul 2016 | Read review
“Ask for pet friendly if you need it.”
 of 5 bubbles albertdelgarbino, 24 Jul 2016 | Read review
5 of 5