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BEST WESTERN PLUS Sterling Hotel & Suites

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387 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Norcross, Georgia
2 reviews
Reviewed 3 weeks ago via mobile

All of the usual hotels were booked solid due to the DNC visit prior to the election. So I ended up here as a result. I was delightfully surprised at the accommodations and will use this facility in lieu of a smelly Hampton Inn just down the road in Monroe. Having the ability to stay in a $200+ a night... More 

Helpful?
Thank dean c
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello, Thank you for staying with us. We will fix the paint and the moisture in the bathroom so you will give us a 5 next time. Thanks again for your kind words. Sincerely, Sunny Singh More 

California
Level Contributor
128 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 4 weeks ago

I must say that I chose this hotel because it was close to the airport for a morning flight. That was the good part. Otherwise--the room just smelled SO strongly of cleaning chemicals. There was no way to open a window and it was very overwhelming. When we were checking in, the front desk person never got off the phone,... More 

Helpful?
Thank coqui_coqui_jet
Hilliard, United States
1 review
Reviewed 24 October 2016

We had an excellent stay at this hotel. It is near to the interstate and the family members that we were visiting. The staff was helpful and pleasant. I had difficulty getting onto the in house internet wifi. The staff was able to quickly work with me and get me connected. The room was excellent and the breakfast met our... More 

Review collected in partnership with Best Western

Helpful?
Thank Dean C
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Dean, Thank you for the kind words you praised for our Hotel. We try to give our best to our guests. We are glad that you had satisfaction with staying at our hotel. Again, thank you. Sincerely, Sunny Singh, GM More 

Brainerd, Minnesota
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2016

The only good thing I have to say about this hotel is that it was clean. The TV in the room didn't come in good and it seemed like the TV was going out. The deadbolt on our door wouldnt lock. We called and had maintence come to fix it but they ended up not fixing anything or giving us... More 

Helpful?
Thank Jamie K
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Jamie, I apologize for the disappointment you had during your stay. We are upgrading the hotel everyday. Please let me know the next time you come in Charlotte. I will make it up to you. Again apologies from all of us here at Best Western Plus Sterling Hotel. Thanking You, Sincerely, Sunny Singh, GM More 

High Wycombe, United Kingdom
Level Contributor
129 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 16 October 2016

We spent three nights at this hotel, while visiting Charlotte and attending a Panthers game. We arrived not long after 9am, way ahead of the scheduled check-in time, expecting to drop our luggage before heading out for the day, but our room was ready, so we were able to get straight in. I had arranged for a parcel to be... More 

Helpful?
Thank Loulabelle44
Redding, Connecticut
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 9 October 2016

Being a Diamond Elite member,I can easily compare best western properties. This one is the worst I have stayed at. I booked three nights at three separate properties for a college trip, this one being the first. When we arrived at the hotel, we were approached by two different homeless people asking for money. We had a hard time finding... More 

Helpful?
1 Thank camefromfairfield
Roanoke, Virginia
Level Contributor
24 reviews
4 hotel reviews
Reviewed 9 October 2016

We came into town for a friends wedding and I felt so at home at this hotel! We got in late due to the weather and traffic and when we finally got to check in we were greeted by Cassandra, she was so pleasant and made checking in really easy. The rooms were clean and had a mini fridge and... More 

Review collected in partnership with Best Western

Helpful?
Thank Skyelar B
Hartsville, South Carolina
1 review
Reviewed 3 October 2016

Front desk super nice. Staff held doors open for me as I went back and forth with luggage. Staying there now. King room very nice and roomy. Bathroom big! Super clean, new carpet (it appears new) and desk is also roomy. I have to work during the week in Charlotte for a few weeks and this will make my life... More 

Helpful?
Thank HartsvilleRoadie
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2016 via mobile

The staff was very nice in the hotel, but I got a room next to the elevator which was very busy and noisy all night. The hotel rooms are very small and not cosy. The lobby is very small. The breakfast is usual.

Helpful?
Thank 938juditj
Carson, United States
Level Contributor
13 reviews
11 hotel reviews
Reviewed 28 September 2016

Room was very clean and comfortable; Entry and Lobby area were well lighted and welcoming. Great parking, lots of lights. Bed was very comfortable, too. Would recommend to anyone that is passing through this area. The breakfast looked very organized, but we only grabbed a couple of yogurts, sweet roll and coffee to go.

Review collected in partnership with Best Western

Helpful?
Thank Jean C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Sterling Hotel & Suites

Address: 242 East Woodlawn Road, Charlotte, NC 28217
Region: United States > North Carolina > Charlotte > Montclaire South
Price Range: £73 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sterling Hotel & Suites 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Best Western Charlotte
Charlotte Best Western
Hotel Style:
#12 Best Value Hotel in Charlotte
#64 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Sterling Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Sterling Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose another hotel”
 of 5 bubbles camefromfairfield, 9 Oct 2016 | Read review
“King suites are quiet, first floor is fine, noticed no extra noise.”
 of 5 bubbles HartsvilleRoadie, 3 Oct 2016 | Read review
“not near the elevator nor ice machine”
 of 5 bubbles 697r_mib, 24 Jul 2016 | Read review
“Ask for pet friendly if you need it.”
 of 5 bubbles albertdelgarbino, 24 Jul 2016 | Read review
“A tired place in need of a clean up. Ok for airport.”
 of 5 bubbles Skypilot46, 13 May 2016 | Read review
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