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Best Western Sterling Hotel & Suites

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Traveller (47)
Room & Suite (110)
Dining (17)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Pool
Airport Transportation
Banquet Room
Business Centre with Internet Access
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Quiet
Mid-range
HOTEL CLASS
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Special Offer:BOOK DIRECT & SAVE
Hotel deals
499Reviews
242Photos
6Q+A
41Room tips
Traveller rating
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Popular mentions
Clean and comfy bed. I will definitely stay here again. I was not expecting this Gem for the price I had booked it for. Would certainly recommend this hotel to family and friends. It's not to far from the airport.
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Review collected in partnership with Best Western
Hotel's Favourite
The hotel is at a distance of 10 minutes outside the uptown. We stayed here for 3 nights from the 6th November 2018 in room number 232. There were two queen beds for 3 persons of us. There was a decent view of highway, running train, car parking lot and fall foliage through the
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+3
Disappointment after Disappointment Rewards member for several years. Why bother, it doesn't mean anything. I requested an upper floor, as I always do. I got 101. This room is as far from the lobby as possible and next to the maid closet and/or thier smoking lounge. The
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Response from sunnysingh7, General Manager at Best Western Sterling Hotel & Suites
Responded 22 Nov 2018
Hello Mr John Mckeel, First of please accept my apologies for all what happened to you. We have fired the girl who used to clean the room since we were having problems with her in other rooms as well. We could have changed your room to another at a higher place. You didn't had to wait till the fourth day to tell the front desk agent regarding the wrapper. I wouldn't have stayed in the room for four days. I know it is our Hotel and we are supposed to be more responsible about everything. I apologies from the bottom of my heart. Thank You, Sincerely, Sunny Singh
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Mostly run down hotel needs help fast its falling apart , Hallways and room carpets are Undesirably dirty and need replacement , Front desk clerk was somewhat rude and unfriendly claimed they were sold out . i had spoken to the manager Sonny just prior to arriving and he
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We only stayed one night which was too long. The bathtub had a very noticeable water dripping issue. The table by the window was infested with ants. When these issues were brought up at checkout we weren’t offered anything more then a half hearted apology. As we didn’t notice
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Response from sunnysingh7, General Manager at Best Western Sterling Hotel & Suites
Responded 22 Sep 2018
Hello Danica, I apologize for the inconvenience you had during your stay. As you might know that we had a storm and we had a lot of rain and wind during that time. The ants made their way in some of the rooms to avoid the water. It's not that we have ants all the time and we do nothing about it. We are concerned and we are taking steps to eliminate the problems you have mentioned. Apologies again from all of us here at Best Western. Thanking you, Sincerely, Sunny Singh
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All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorBest Western Sterling Hotel & Suites
The Standard King Room at the Best Western Plus Sterling Hotel & Suites
Professional photo exclusively commissioned by TripAdvisorBest Western Sterling Hotel & Suites
The Standard Double Room at the Best Western Plus Sterling Hotel & Suites
Professional photo exclusively commissioned by TripAdvisorBest Western Sterling Hotel & Suites
The Standard Double Room at the Best Western Plus Sterling Hotel & Suites
Two in case you really need them.
Stained sheet found at check-in.
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12345622
I had my own car. However, just call the hotel directly and ask them what their shuttle policy entails.
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There is a light rail crossing withing a couple blocks, but as others said, I don't know where it stops.
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Yes. on the second floor.
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12
"best of luck its a crap shoot and they hold the dice"
"Do not stay here!"
"We were on the second floor, but that didn't help At least not by the elevator"
"First floor near lobby"
"choose another hotel"
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PRICE RANGE
US$93 - US$413 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western sterling hotel charlottebest western sterling hotel and suitesbest western charlottecharlotte best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Sterling Hotel & Suites
LOCATION
United StatesNorth CarolinaCharlotteMontclaire South
NUMBER OF ROOMS
81
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