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Charlotte Marriott SouthPark

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#52 of 180 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
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Charlotte Marriott SouthPark
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463 Reviews from our TripAdvisor Community

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Showing 451: English reviews
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 week ago via mobile

I"m a Marriott Silver Member so I stay at alot of Marriott Hotels. Overall our stay was good. This trip was for pleasure not business. First the disappointment. I reserveI made reservations via the Marriott app for 2 rooms with 2 Queen beds about 2 months before our stay. Then I called to confirm about 2 weeks prior to arriving.... More 

Helpful?
Thank SCtravelers2012
GMRHR, Social Media and Event Activator at Charlotte Marriott SouthPark, responded to this review

Dear Guest, Thank you for taking the time and writing a review on our hotel. We are so happy you enjoyed the location of our hotel. However, we would like to apologize for the inconvenience with the type of room you were given. We hope to have you visit us again. Thank you! More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago via mobile

Arrived on Monday around 4:30 pm. Unpacked and went out for dinner, upon our return we were advised that we had to move to another room. Three separate reasons given to us why we had to move depending on who we spoke to. Candidly, the management team didn't care a bit that we were inconvenienced. Tuesday they cleaned the room... More 

Helpful?
Thank Michael B
GMRHR, Social Media and Event Activator at Charlotte Marriott SouthPark, responded to this review

Dear Michael B, Thank you for taking the time to share you recent experience at our hotel with TripAdvisor. I would like to apologize on behalf of the concerns you have expressed. It is important to us to reach for 5 stars but it seems we have fell short of your expectations. I will make sure to share your feedback... More 

NYC
Level Contributor
122 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 2 weeks ago via mobile

It's a somewhat older Marriott in Charlotte. Relatively clean and they seem to be doing renovations on some areas as we speak. That said, it won't win any design awards - a bit dated and showing a bit of wear. Room was clean and the housekeeping seemed to be on it. Good location if you need to be in Southpark,... More 

Helpful?
Thank OhFranklin
GMRHR, Social Media and Event Activator at Charlotte Marriott SouthPark, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. We are very glad you enjoyed your stay at our hotel as well as enjoyed the location. We hope to have you stay with us again! More 

Fayetteville, North Carolina
Level Contributor
3 reviews
Reviewed 2 weeks ago

Beautiful hotel! The staff was nice and helpful. The hotel smells marvelous! Our room was really nice as well. We did not have a refrigerator in or room and when we asked for one it was delivered immediately. There was not a microwave in our room either. They do have a restaurant, so guess they are trying to get guest... More 

Helpful?
Thank Azazarus
Newport News, Virginia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

Very clean rooms, nice comfortable bed. Roomy bathroom, clean towels, with natural mouthwash, large television with remote control, waling distance to shopping mall, drug store and grocery store, restaurants and public transportation.

Helpful?
Thank LadyEll
Rochester, New York
Level Contributor
186 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 3 weeks ago

Good location, near lots of commerce. Nice lobby and bar. They are renovating their club, so I can't give a review on that. Service was friendly and professional - nothing to complain about there. The rooms are tired and dated, though. Chipping wood work, tiles, grout and caulking that were in need of repair. Mis-matched carpeting in the halls. It's... More 

Helpful?
Thank nmhen
GMRHR, Social Media and Event Activator at Charlotte Marriott SouthPark, responded to this review

Dear Guest, Thank you for choosing the Marriott and for taking the time to share your recent experience with the TripAdvisor community. I am happy to hear that our hotel location is good and that our staff was friendly and professional. We are in the process of renovation our hotel. We look forward to having your stay at our hotel... More 

Charlotte, North Carolina
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

The staff was fantastic, the hotel is beautiful and the breakfast is a great way to start the day. I was very impressed with every aspect - they are currently under going renovations, but i only heard minimal noise. The patio with the beautiful crystal fire pits were my favorite. You will not be sorry you chose the Charlotte Marriott... More 

Helpful?
Thank SusanB0228
Binky_610
Level Contributor
68 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 weeks ago

As was mentioned in previous reviews, the front desk staff were pleasant on the whole. Some of them were not that friendly but the male staff member on Saturday evening was very nice. As a Marriott premium member, I was a bit disappointed that none of my listed "wishes" such as extra pillows, upper floor, etc. were allotted. As for... More 

Helpful?
Thank Binky_610
GMRHR, Social Media and Event Activator at Charlotte Marriott SouthPark, responded to this review

Dear Guest, I am pleased to hear that our front desk employees were pleasant during your stay. However, I would like to apologize on behalf of the other issues you encountered during your stay. It is very important to us that our guests' requests are met. I will inform the appropriate leadership teams of your concerns. We hope to see... More 

Norwalk, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

This hotel is nicely appointed, clean and well located (in South Park near the mall.) Staff is welcoming and friendly. The hotel offers an American Girl experience that my daughter would have LOVED when she was younger. The rooms are spacious, the cost is very reasonable and the wifi works. The complimentary snacks and champagne at check-in are a nice... More 

Helpful?
Thank 384Lisa_C
Lexington, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2016 via mobile

This hotel has roaches. It is hard for me to sleep well at a hotel that has roaches. The staff was friendly, but other than that the experience was a let down. After I saw this, I was definitely ready to go. Also room service is not fresh, it has weird boxed meals which over-priced and taste strange. Overall, I... More 

Helpful?
Thank vrev1
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Good Afternoon Vrev1, Thank you for taking the time to provide us with feedback from your most recent stay in regards to your recent stay at the Charlotte Marriott SouthPark. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Charlotte Marriott SouthPark

Address: 2200 Rexford Rd., Charlotte, NC 28211 (Formerly The Park Hotel)
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: £117 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charlotte Marriott SouthPark 4*
Number of rooms: 185
Reservation Options:
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Also Known As:
Charlotte Marriott Southpark Hotel Charlotte
Marriott Charlotte
Hotel Style:
#5 Green Hotel in Charlotte
#6 Luxury Hotel in Charlotte
#17 Business Hotel in Charlotte
#32 Family Hotel in Charlotte
#42 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Charlotte Marriott SouthPark staff and other travellers.
3 questions
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Questions? Get answers from Charlotte Marriott SouthPark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great suburb hotel close to the best shopping / restaurants in Charlotte”
 of 5 bubbles SusanB0228, 7 Nov 2016 | Read review
“I got to view a cement wall out my window.”
 of 5 bubbles Binky_610, 7 Nov 2016 | Read review
“request Fl2/3 several rooms from the elevators”
 of 5 bubbles CRA22, 21 Sep 2016 | Read review
“Don't choose this hotel”
 of 5 bubbles scubamike51, 17 Jun 2016 | Read review
“We have stayed thee numerous times and have always gotten a good room. I have never been specific about which room to book.”
 of 5 bubbles dollyb811, 20 Apr 2016 | Read review
5 of 5
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