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DoubleTree by Hilton Charlotte Airport

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DoubleTree by Hilton Charlotte Airport
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601 Reviews from our TripAdvisor Community

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Showing 591: English reviews
Reviewed 1 week ago via mobile

Picked the place b/c it's close to my office. Found a viagra in the bedside table, no room service menu, once I got my menu I called to place an order and when they answered they told me to hold, after over 5 mins, I hung up and called back and no one answered. Where the wall meets the ceiling,...

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Helpful?
1Thank L. L. L
Asheville, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Fantastic stay and they recognize you if you're a Diamond member. Seems like that is being done less and less lately at other properties. Not here! Very nice and courteous staff at check-in. Rooms clean and good sized. Breakfast was really good. Can even order from the chef if buffet isn't enough. Just a great stay! Keep it up! Stay...

Review collected in partnership with DoubleTree by Hilton
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Thank Donald B
About Hotel's Favourite Review
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Donald B, Thank you so much for being a HHonors Diamond member and we value the loyalty that you have to the Hilton family of hotels. Thank you also for your great comments regarding our hotel and staff. We are thrilled that you enjoyed our staff, as well as our guest rooms and our breakfast buffet. Thanks again for...

Lumberton, United States
Reviewed 1 week ago

Clean, nice and friendly staff. Being offered the bag of goodies (bottled water and a snack) along with the nice warm cookies was an excellent touch that made us feel important. The rooms were clean and well stocked. I didn't have to ask for anything and had absolutely no complaints.

Review collected in partnership with DoubleTree by Hilton
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Thank seaunar
Melbourne, Australia
Reviewed 2 weeks ago

Excellent service from front desk staff from check in Clarissa & Joe. Great service for breakfast in the morning. Location cannot be faulted very convenient to downtown. Would stay here again and highly recommend anyone to do the same

Review collected in partnership with DoubleTree by Hilton
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Thank rosalines2017
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Rosalines2017, Thank you so much for staying at the DoubleTree and for your kind remarks regarding our staff. We love to hear how great you were treated by our team and I will be sure to pass the remarks along to Clarissa and Joe. We are also happy that you enjoyed our breakfast staff too. Thanks again and we...

Fredericksburg, Virginia
Reviewed 3 weeks ago

Helpful staff... Ended laying over unexpectedly. Was able to get a nice room and upgrade. The staff was great and understanding of the reason for our unexpected layover. A wake up was provided along with a free airport shuttle

Review collected in partnership with DoubleTree by Hilton
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Thank DeanUSNret
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear DeanUSNret, Thank you so much for staying with us during your travel challenges at the airport. We are happy that we were able to accommodate you at the last minute and that our team was helpful and understanding of your situation. We are also happy that you were able to use our complimentary shuttle service back to the airport....

Minneapolis, United States
Reviewed 4 weeks ago

Delayed in the airport, I called the Doubletree on a friends recommendation back home. From the phone call to shuttle, registration, room, breakfast and on-time departure, it was the right call to make. We will definitely return.

Review collected in partnership with DoubleTree by Hilton
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Thank 157jerryy
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear 157Jerry, Thank you for staying with us due to a delay at the airport. We are delighted that your friend recommended us and that you were pleased with your stay. We are also happy that you plan to return! Thanks again and we hope to see you soon.

Gilbert, AZ, United States
Reviewed 4 weeks ago

The staff at the front desk took excellent care of my wife and I with our 4 tired children. We missed the shuttle at checkout and the front desk staff got the backup shuttle to get us to the airport on time!

Review collected in partnership with DoubleTree by Hilton
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Thank Christophe S
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear ChristopherS, Thank you so much for staying at the DoubleTree by Hilton Charlotte Airport and for your wonderful comments. We are happy that our team was able to accommodate you during your return to the airport via our airport shuttle. Safe travels to you and your family.

Buffalo, United States
Reviewed 4 weeks ago

It was a very nice facility, clean and very friendly staff. I would stay again in a heartbeat. The staff at the front desk were very helpful, friendly and welcoming. The room was very clean and quiet even though it was near the airport. We had a conference in the facilities and they team did a great job helping us...

Review collected in partnership with DoubleTree by Hilton
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Thank markmX8197BO
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear MarkM, Thank you for staying with us and for your wonderful comments regarding our hotel and team. We love to hear when people truly enjoy their stay and we realize that the staff and cleanliness are an important part of the experience. We are happy that your meeting went well and we hope to see you again in 2017.

Summerville SC, United States
Reviewed 10 December 2016

Possibly the worst hotel Experience I have ever had. No hot water for showers. Ran out of coffee for the meeting. No spoons or salt and pepper on buffet. Bathrooms would not flush automatically in halls

Review collected in partnership with DoubleTree by Hilton
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Thank Audrey W
Miri L, on behalf of the staff at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Audrey W Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us...

Reviewed 10 December 2016 via mobile

Had a business meeting that only required an one night stay. While I had no issues during my stay, several of my business associates had an issue of no hot water Thursday morning. Our group facilitator spoke with the hotel about the issue and they did issue each of us a discount credit toward our room cost. They had a...

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Thank Win679

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more   less 

Additional Information about DoubleTree by Hilton Charlotte Airport

Address: 2600 Yorkmont Rd, Charlotte, NC 28208-7366
Region: United States > North Carolina > Charlotte
Price Range: £88 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Charlotte Airport 3.5*
Number of rooms: 173
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hilton Hotels Direct, Hotels.com and Priceline so you can book your DoubleTree by Hilton Charlotte Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Charlotte
Charlotte Doubletree
Hotel Style:
#49 Romantic Hotel in Charlotte
#51 Family Hotel in Charlotte
#62 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Charlotte Airport staff and other travellers.
3 questions
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Questions? Get answers from DoubleTree by Hilton Charlotte Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“unbelievably bad queen size mattress”
 of 5 bubbles aszu, 1 Dec 2016 | Read review
“Become an honors member to avoid paying for wifi.”
 of 5 bubbles Jahdzia, 12 Sep 2016 | Read review
“wifi does not work on cell phones. I had to make a call to Hilton Honors to complain on hotel phone.”
 of 5 bubbles Waterfalls123, 18 Jun 2016 | Read review
“Go somewhere else”
 of 5 bubbles abba07tad, 11 Jun 2016 | Read review
“All rooms have a nice view. If you want a courtyard view stay facing in.”
 of 5 bubbles samuelcP206KC, 26 May 2016 | Read review
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