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Cherokee Grand Hotel

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Cherokee Grand Hotel
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255 Reviews from our TripAdvisor Community

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There are newer reviews for Cherokee Grand Hotel
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Showing 254: English reviews
Fort Mohave, Arizona
Reviewed 25 August 2014

Four of us made a trip to Cherokee in Nov. of 2013. We had two rooms reserved. Two gentlemen were on the desk that night, after their conversation with each other was done they checked us in. We got to our room and had to use the bathroom, (it had been a four hour trip). When the toilet flushed it...

4Thank Ruth B
Manager105, Manager at Cherokee Grand Hotel, responded to this review

Clogged toilets can happen anywhere, and the issue was obviously dealt with, this review is almost 10 months old. We have a hard time addressing this complaint when it is posted against our business almost a year later.

Dallas, Georgia
Reviewed 16 August 2014

Will not stay there again.. even if someone paid me! Overpriced, especially for a basic room.. hallway carpet is terrible, uneven & wrinkled..almost tripped because of it numerous times with daughter in arms. Front desk people are nice but not too considerate!

2Thank sr29580
Manager105, Manager at Cherokee Grand Hotel, responded to this review

We are currently adding some major upgrades and improvements to the hotel and all carpet throughout the entire property will be completely new before October 1, 2014. We hope you will visit us again. Thank you for the comment.

Charlotte, North Carolina
Reviewed 10 August 2014

There were dirty socks in the bed along with “mud” that my mother-in-law slept in all night. And they charged her credit card the cleaning fee for complaining about it…My experience began after checking in when I was told that my room was outside the front door and in the next building. (The 500’s) This was a much older and...

9Thank Tra_vlin_2010
Manager105, Manager at Cherokee Grand Hotel, responded to this review

We are aware of the complaint this guest leveled against us but it is mostly untrue. This guest was upset at having been booked in a room on a older part of the hotel. She smoked in the room and damaged the bed sheets. She was charged the fee for smoking in a non-smoking room and then began complaining that...

Kinston, North Carolina
Reviewed 10 August 2014 via mobile

My hubby and I took a getaway vacation through the NC mountains. This wasnt my favorite hotel but it was nice and in a great location. The staff was friendly and they have a nice breakfast. I would stay here again and recommend it to others.

Thank Kingston C
Manager105, Manager at Cherokee Grand Hotel, responded to this review

Thank you for your review. Visit again soon, we are making major upgrades to all our deluxe rooms. Look for to seeing you again soon. Thank you for the comment.

Macon, Georgia
Reviewed 26 July 2014 via mobile

My gambling partner and I stayed in this hotel since Harrahs Casino Hotel was booked. It was my birthday and I had a great time. My stay was very comfortable, the staff, and breakfast was great. The price was kind of up there but it was a nice place to stay. I would book again if I had to. Its...

2Thank Tstoree3
Manager105, Manager at Cherokee Grand Hotel, responded to this review

We are glad you enjoyed your stay. Visit again soon and you will notice many new items and upgrades to our deluxe rooms. Thank you for your comment,

Reviewed 8 July 2014

We stayed at this property July 3 and 4 and found it to be a very pleasant experience. I was worried when they sent us to the motel annex as opposed to main hotel. When I opened the door I found a very large, beautiful room with a very comfortable king bed. The bath had just been renovated and there...

4Thank carolenorthcarolina
Manager105, Manager at Cherokee Grand Hotel, responded to this review

Thank you for your review. We are continuously working to upgrade our rooms and help our guests have a great visit. We are working on many upgrades to the interior rooms and perhaps on your next visit you can book one of our deluxe rooms. Look forward to seeing you again!

Dobson, North Carolina
Reviewed 18 June 2014

Not a Grand Hotel. Our room was not clean, we were sent to the wrong room first, no handicap rails in the bathroom, and I thought that was a state law. We splurged and got the deluxe king room with Jacuzzi and it was a waste of money. The tub was big and deep, no handrails of any kind to...

2Thank Kathy M
Manager105, Manager at Cherokee Grand Hotel, responded to this review

We have made many improvements recently and housekeeping is the most important. We hired an Executive Housekeeper and the overall experience for guests is already vastly improved. Thank you for your comment.

Beaufort, South Carolina
Reviewed 28 May 2014 via mobile

Room was very nice and comfortable. Quiet also. Convenient to casino located downstairs and just a short walk from the action. Many restaurants on location also. Garage parking onsite gave us a secure and safe feeling about the car. Lots of other things to do locally such as mining for gemstones.

5Thank JTinSC811
Manager105, Manager at Cherokee Grand Hotel, responded to this review

On your next visit you will notice that we are making some major improvements to our guest rooms in the deluxe rooms such as, new drapery, new bedding, new carpet, new walls and paint, new artwork, new lighting! look forward to seeing you again soon! Thank you for your comments.

Reviewed 26 May 2014

This hotel is not grand at all! Is not clean,or kept up! It is wAy over priced! The only good thing about it is the location. I travel a lot,this was the worse hotel I have stayed in and is not true to it's add .i would not recommend this hotel!

6Thank Ssager01
Tucker, Georgia
Reviewed 13 May 2014

When we were unable to get a room ( again!) at Harrah's Casino, we chose to make reservations at The Cherokee Grand Hotel due to it's proximity to the casino. We arrived about 3:15 but were told at the desk that we could not check in til 4 PM. We came back at 5:30. Another couple came in just ahead...

5Thank Teri D
Manager105, Manager at Cherokee Grand Hotel, responded to this review

Thank you for your comments, we are making alot of upgrades to our facility and the front desk policies. We encourage you to give us another shot in the future, I think you will be pleased.

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
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Questions & Answers

Here's what travellers have asked, with answers from Cherokee Grand Hotel staff and other travellers.
5 questions
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Anderson, South Carolina
over a year ago
Spartanburg, South Carolina
10 months ago
Willow Spring, North Carolina

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Questions? Get answers from Cherokee Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are there to gamble, ask for a room toward the stairwell if you don't mind the walk. A very short enjoyable walk to Harrahs.”
 of 5 bubbles glynr34, 23 Feb 2017 | Read review
“Second floor room 209”
 of 5 bubbles dmf242017, 29 Jan 2017 | Read review
“318 is at the end of the hall quite. View out the window back of a mountain.”
 of 5 bubbles Tequlliafamily, 30 Dec 2016 | Read review
“excellent coffee”
 of 5 bubbles 956jennya, 2 Nov 2016 | Read review
“Room 107 is 2 doors down from the hotel's laundry room. It can get a little noisy when the staff is washing linens.”
 of 5 bubbles 41kayn, 8 Oct 2016 | Read review
5 of 5