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We stayed as a comp from Harrahs. The inn is in the process of being remodeled. The lobby was appeared clean and the staff were friendly. Our bed was comfy enough and the room was clean. The breakfast buffet was good and we received excellent...More
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 8 January 2018
Thank you so much for your kind review. We are especially glad you received excellent service. We hope you will stay again when the renovations are complete.
It was all fun and games, until the roaches came out... I thought it was just a regular bug, until it crawled into my drink next to the night stand. Nastiest experience ever, I will NEVER stay at this place againMore
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Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 11 December 2017
Yes you stayed in room 220 and reported the "roaches" to everyone you came into contact with. I personally went to the room after you departed and found a stink bug....and yes just like lady bugs they come out in droves and with the unexpected...More
Hotel lobby was quaint and welcoming. Rooms were a bit outdated but over all very clean. I was a bit skeptical because of some of the other reviews but was pleasantly surprised when we arrived. The breakfast buffet was really good and the coffee was...More
Thank Millie M
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 16 November 2017
I apologize for the delayed response....I truly believe I have responded. Thank you so much for your feedback. We will begin renovations on December 1 and hope you will return to see our improvements. Thanks again! Happy Holidays
The hotel is promising phased renovations in the near future that will help revitalize the dated décor and furnishings. My mattress was very 'bouncy' and cheap feeling. The shower pressure was very low so don't expect to enjoy a luxury deluge. Only one wash cloth...More
Thank Jonathan H
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 10 November 2017
Thank you for providing feedback. We purchase only Serta mattresses it is unfortunate you did not have an enjoyable sleep. One wash cloth is NOT our standard and I apologize. Yes renovations begin December 1. Wish you felt you had no reason to complain.
This hotel was comp'd for 3 nights from Harrah's Casino. Reading the other reviews that gave it a 1 or 2 rating seems a bit harsh. I consider myself a hotel snob, and have stayed in much worse conditions. This is a budget hotel, so...More
Thank Lori S
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 8 November 2017
Thank you Lori for your honest feedback. Sorry you had bad pillows, I will see what room you were in and send someone. We are proud to announce we will begin renovations on the lower building December 1, 2017. We hope you will return to...More
Response from covermeimgoingin | Reviewed this property |
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The... More
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The lobby, breakfast room, and all other indoor public areas are non-smoking. Hope that helps!
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"We prefer 1st floor so we can park and walk straight into the room, with our vehicle in front of our door."