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Sheraton Imperial Hotel and Convention Center

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#31 of 70 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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291 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Reviewed 2 weeks ago via mobile

Attending a convention at this location for the 5th year in a row. I can only provide very positive reviews while wondering why quite a few others have provided less favorable comments. Maybe it is because the prices are a little high. It is a great location. If you are using this location before or after traveling out of Raleigh...

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Helpful?
Thank EDavis44
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear EDavis44: Thank you for sharing your comments about your recent stay at the Sheraton Imperial Hotel. It was our pleasure to host your convention. We are so delighted to hear that you have been a return guest of the Sheraton Imperial Hotel for five years. We are looking forward to a return visit next year. Here at the Sheraton...

Saint Cloud, Florida
Reviewed 7 December 2016 via mobile

I feel a little guilty writing this review as I'm wasting my time, my phone battery and YOUR time reading it. I have NOTHING good or bad to say. As others have said, it's a little old, needs a refresh, but provided quiet comfortable sleep, in a comfy bed. Everything else was so so ....

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Helpful?
Thank BritBoyInFL
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BritBoyInFL: We thank you for taking the time to leave in on-line review of the Sheraton Imperial Hotel. Please, never feel guilty about sharing your experience. I assure you that your comments are important to us. Thank you for taking the time to write, and we hope you will give us another opportunity to better meet your expectations. Sincerely,...

San Francisco, California
Reviewed 7 December 2016 via mobile

The only reason this hotel exists is because of its location. They staff if discourteous to the point of being rude and it makes me wonder what sort of training do the employees go through? The hotel smells old and the carpets are dirty. The room was Ok Food from room service was horrible. I moved out to another hotel...

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Helpful?
Thank L B
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear L B: Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is appreciated. The Sheraton Imperial is committed to providing our guests with the highest quality services and facilities. Your comments are important to the success of our organization, as we rely on you, our guest, to...

Park City, Utah
Reviewed 5 December 2016

This place is in need of a serious renovation. The service is attentive and the rooms are comfortable but it's really rundown. I went for a business trip and the company that brought me in apologized in advance for putting me up there and said it was their last choice. So I expected a lot worse when I arrived but...

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Helpful?
Thank Godby
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Godby: Thank you very much for taking the time to share your comments about your overall experience at the Sheraton Imperial Hotel. Our Team takes great pride in providing excellent service to our guests. I am glad to hear that you found your guest room comfortable. Our commitment is to work on any areas that any guest mentions. We...

Columbia, South Carolina
Reviewed 5 December 2016

Given the age of this property (guessing over 25 years old), it is very well kept. I have stayed in newer hotels that were more run down. The rooms are very large and include a nice sized mini-fridge. The beds are very luxurious. I could have stayed in it all day. One touch that I like to point out (because...

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Helpful?
Thank cedartree84
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Cedartree84: We do take pride in our excellent hotel, and we sincerely regret that this guest's experience was not up to our normal high standards. Please let me assure you that we want to exceed our guest’s expectations. Our commitment is to work on any areas that any guest mentions. We could not improve or change without our guest’s...

East Lansing, Michigan
Reviewed 3 December 2016

Overall, the hotel was a nice place, but my trip was ruined because of a faulty wake-up call. I asked for one at 7:45am, but somehow it was set twice, so it woke me up at 2am as well. I had a lot of trouble falling asleep after that, so it pretty much ruined my stay. I told the front...

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Helpful?
Thank KevinMichigan
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear KevinMichigan: I appreciate you taking the time to write a review regarding your recent stay. We know the importance of getting a good night sleep and apologize that you were not able to do so. Let me assure you that we want to exceed our guest’s expectations. Our commitment is to work on any areas that any guest mentions....

Nc
Reviewed 1 December 2016

This is a beautiful, modern hotel. From check-in to check-out, the staff is great. The rooms are clean and the beds and linens are great. This hotel is also reasonably priced. Great location too! I stay here each year for a business trip, and have never had one thing to complain about.

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Helpful?
Thank Maria H
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Maria H: Thank you so much for your kind words! We truly appreciate the feedback and I will share our service success with the team. We look forward to seeing you again on your next visit to Durham, NC. Sincerely, DianeT Customer Service Manager SIHCC

Reviewed 15 November 2016 via mobile

This hotel is in good condition, clean and service is good. The location is out of town and despite this annoyingly the windows didn't open. The building is very concrete and inside is a bit soulless but it does the job for a business trip. Breakfast was ok, dinner a bit average.

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1Thank Kzroo
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Kzroo: Thank you for taking the time to leave a review of your recent stay with us. Here at Sheraton Imperial Hotel, we strive to exceed your expectations each stay. We appreciate all feedback, both positive and negative. Thank you again for posting your comments. Sincerely, DianeT Customer Service Manager SIHCC

Reviewed 14 November 2016 via mobile

I stayed at the Sheraton and did business in the local area. Somewhat isolated away from a local neighbourhood, the hotel however was friendly and inviting, with plenty of people dining and enjoying the bar food and beverage area. The rooms were excellent and well appointed, with excellent free wireless. Spacious desk and relaxation area - plenty of room to...

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Helpful?
Thank Todd S
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Todd S: Thank you so much for this wonderful review. I look forward to sharing your kind words with the rest of the team and we look forward to welcoming you back! Sincerely, DianeT Customer Service Manager SIHCC

Reviewed 30 October 2016

Overall pleasant stay. Overall, the rooms were clean, although the furniture seemed a bit dusty. I sneezed a few times when I first settled in. The nightstand and phone were also dusty. I wondered if our room had been vacant over a period of days and maybe that's why dust had begun to accumulate. I did not notify housekeeping, as...

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Helpful?
Thank LNNC
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear LNNC: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. Often times the feedback we receive from our guests will provide us a great insight into areas which demand our attention. Thank you again for sharing your experience, and we look forward to serving you in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: £102 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont leave without trying one of Phillip's omelettes”
 of 5 bubbles AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
 of 5 bubbles TravlBusiness, 30 Jul 2016 | Read review
“Club level is best option for value”
 of 5 bubbles reni_p_n, 2 May 2016 | Read review
“I guess they have mini frig, may have to ask for one for your room.”
 of 5 bubbles woodchop7, 12 Apr 2016 | Read review
“4th floor had AC noise.”
 of 5 bubbles codyf527, 5 Apr 2016 | Read review
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