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Sheraton Imperial Hotel and Convention Center

Sheraton.comUS$165*
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#34 of 71 Hotels in Durham
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Imperial Hotel and Convention Center
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311 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Vancouver, Canada
Reviewed 20 June 2014

I was pleasantly surprised by this property that is located close to the airport (Free shuttle on the hour, all day!) The property is in good condition and has an executive lounge (with a computer) that is very helpful for breakfast/snacks (I'm a platinum SPG member). Rooms are clean and convenient. Parking is free in their large lot. Wifi free...

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Helpful?
Thank LHOVancouver
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Lawrencejho: Thank you for being a SPG Platinum member and for taking the time to leave a review of your recent stay with us. We are very pleased to hear that you found our location a welcome change from the asphalt and concrete of typical airport hotels. Our park-like setting, convenient to RTP, RDU, universities and corporate campuses, is...

Reviewed 27 May 2014

I would definitely recommend this hotel for business travelers. The staff is very friendly and accommodating to any business needs and does their best to serve the needs of their Gold and Platinum guests. I stayed here every week for several months and always was upgraded to a higher floor with more amenities. Club lounge is nice. Restaurant has a...

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Helpful?
Thank TravelbugSPG
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear TravelbugSPG: Thank you for being an SPG member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Team Sheraton....

Lange park, Chaguanas
Reviewed 15 May 2014

Generally,this is a nice hotel. What wins were: 1. The décor of the lobby and the restaurant looks good. 2. Free access to the fitness center next door which was excellent 3. Wine tasting for 90+ rated wines (for a small fee) 4. Incentive to "Go green" ($5 food and beverage voucher per day) However I found the following that...

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Helpful?
Thank Andre_Thompson
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Andre_Thompson: Thank you for taking the time to leave a review of your recent stay with us. Here at Sheraton Imperial Hotel, we strive to exceed your expectations each stay. We appreciate all feedback, both positive and negative. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that...

Kentucky
Reviewed 14 May 2014

In town for 2 night stay but not much time at the hotel. Very nice hotel with friendly staff. No real issues. Only minor item was the foreign guy working the food market was a little annoying - trying to make constant jokes to my 11 y/o daughter. Would stay there again if got the same rate via hotwire. The...

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Helpful?
Thank RobF379
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear RobF379: Thank you for your business as well as your kind review. Both are greatly appreciated. I'm truly glad you enjoyed your stay with us and hope you will come see us again. Sincerely, DianeT Customer Service Manager SIHCC

Washington, DC
Reviewed 11 May 2014

This is a solid choice in Durham for business travel. The rooms are clean and spacious and the staff is friendly. Ended up doing room service each night and the food was always good. I was placed on the club level and the snacks/drinks offered are well done. The woman that runs the show there is EXCELLENT. You could tell...

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Helpful?
Thank Ellen28
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ellen28: First we would like to extend our appreciation to you for choosing the Sheraton Imperial as your hotel of choice. We also wanted to thank you for taking the time out to write your comments regarding our staff members. We are truly glad we have met all your expectations, your kind word will be pass on to our...

Singapore, Singapore
Reviewed 2 May 2014

Stayed at the hotel for 5 days as it was walking distance to my office. Nice and clean rooms which were of a very nice size. Had all the amenities expected from a Sheraton and the gym was situated next to the hotel. The restaurant was quite good and service was polite and prompt. Overall a good choice if you...

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Helpful?
Thank Lucell
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Lucell: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay during your business travel. We also wanted to thank you for taking the time out to write your comments regarding our hotel and some of the amenities we have to offer. Thank you again for your business and we...

London, United Kingdom
Reviewed 29 April 2014

Although a little pricey (at least at the rate I got) for what it is, the hotel is very nice the staff so nice, special thanks to Betty for being such a great help on the front desk, very reasonably priced buffet breakfast

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Thank Pheephox
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Pheephox: Thank you for taking the time to share your on-line review. I will be sure to share your review with Betty and Team Sheraton. It was great to hear that you enjoyed your stay and the breakfast buffet in Seasons Restaurant. The breakfast buffet is served every morning in Seasons Restaurant and complements every appetite. Thank you for...

Illinois
Reviewed 18 April 2014

Stayed here for 9 days while my husband attended a conference and the customer service was EXEMPLARY the entire time. Usually I like to commend particular individuals, but in this instance, everyone working in all facets of the hotel was so incredible that it is difficult to single out particular employees. They all greeted me with a smile and went...

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Helpful?
Thank Anonymous187801
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Anonymous 187801: We thank you for choosing the Sheraton Imperial for your stay and for your fantastic review. We're pleased to know that you had a wonderful experience with all of our team members. Again, thank you for your business and we hope to see you in the near future. Sincerely, DianeT Customer Service Manager SIHCC

Newland, North Carolina
Reviewed 16 April 2014

First off we did not have reservations. We had checked on some internet booking sites for a place to stay and this hotel came up with availability. Yet upon check-in the lady said they were fully booked and did not have any availability. We spent 10 mins telling the lady that she does have availability and she would never check....

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Helpful?
Thank Justin R
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Justin R: We are very sorry that your experience was not positive. I assure you that your comments are important to us, and we will use them for training purposes. We want all our guests to enjoy their stay while receiving stellar customer service. Thank you for taking the time to write, and we hope you will give us...

Burnaby, Canada
Reviewed 10 April 2014

Came on a business trip, checking in was fast and easy. Shuttle to and from the Airport could use an upgrade but it gets from A to B. Enjoyed the snacks in the Club Lounge, the staff were very friendly and always said "hello" when walking past. Was there for only a short period of time, but it was very...

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Helpful?
Thank Aaron Y
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Aaron Y: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay during your business travel. We also wanted to thank you for taking the time out to write your comments regarding our hotel and some of the amenities we have to offer. Thank you again for your business and...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703-8424
Region: United States > North Carolina > Durham
Price Range: £83 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have mobility issues, you want a room close to the lobby elevators.”
RuthlessBunny, 22 May 2017 | Read review
“No good rooms - all are dated and OLD”
753btb, 25 Mar 2017 | Read review
“Southeast facing rooms don't have much of a view :(”
ALWP, 19 Feb 2017 | Read review
“Dont leave without trying one of Phillip's omelettes”
AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
TravlBusiness, 30 Jul 2016 | Read review
5 of 5
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US$165* /night
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Prices are for 1 room, 2 adults
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