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Extended Stay America - Durham - University

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Traveller (29)
Room & Suite (23)
Dining (6)
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Overview
  • Excellent17%
  • Very good14%
  • Average15%
  • Poor12%
  • Terrible42%
15 Mar 2018
“Stayed here while looking for permanent residence”
28 Feb 2018
“Never again”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Durham - University
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Durham - University
Special Offer: Save up to 10% TODAY!
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Reviews (64)
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1 - 5 of 64 reviews
Reviewed 16 May 2018

This hotel on Tower Boulevard in Durham NC was filthy dirty with broken lamps, missing smoke detectors, no linens, black dirty bathtub, the floor not vacuumed, smelled like smoke - I could go on and on. I had to clean the bathroom before we could...More

Thank rahaurin
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded 5 weeks ago

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we will be working with our management team to address the issues you described. We assure you that...More

Reviewed 29 March 2018

After driving for over 18 hours, I spent about an hour and 25 minutes to check in. There were 4 room shown to us, all with problems. Problems such as a moldy smell coming from the carpet in one room, to the entrance door that...More

Review collected in partnership with Extended Stay
Thank bigfoot123456789
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded 30 March 2018

We sincerely apologize for the problems you encountered in your rooms while being here. To ensure a clean, fresh accommodation is most important for us, but we are extremely sorry we fell short of making this happen for you. We have shared your concerns with...More

Reviewed 15 March 2018

Stayed here over 2 months while looking for permanent residence. The staff was extremely nice. The room quality was on the low side of average. It has gone down since my last stay here (over 2 years ago) when they had just been renovated. While...More

Review collected in partnership with Extended Stay
Thank smartiepants975
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded 16 March 2018

Thank you for choosing to stay with us again. We are pleased your overall visit was good and that you were impressed with our courteous associates. That being said, we are sorry for not living up to your expectations. We hope you will consider giving...More

Reviewed 28 February 2018

The pictures on the website were inaccurate. The hotel could use a makeover, very old. Smelled marijuana upon arrival. Then had to ensure noise from a late night/early morning fight of a couple in the driveway. I checked out immediately the next morning. During that...More

Review collected in partnership with Extended Stay
Thank Niqui2014
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded 1 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 22 February 2018

The worst hotel I have ever stayed in. The “office” is a converted room! Never saw any breakfast. Office not open 24 hours, when it is open, no one is there. Non-smoking room smelled like a smoking bar. Dirty with cracking walls and peeling paint....More

Thank jandtinnc
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded 1 March 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience, and your comments have been shared with our management team. We will take the appropriate actions to make sure your concerns are addressed. Additionally, we have...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Business Centre with Internet Access
Details
Price range
US$59 - US$73 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$59 - US$73 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (29)
Room & Suite (23)
Dining (6)
Questions & Answers
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Room Tips
"Stay somewhere else"
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"Go somewhere else!"
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"Go somewhere else!!!"
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"Just stay away from this place. It's not even worth the $60 room rate."
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