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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
We live out of state and booked this room online. Upon arriving at this hotel in Durham, the first thing we noticed is that there is poor customer service on top of not enough staff to help visitors with their concerns or needs. After entering...More
2 Thank Marcey S
Response from Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded 16 July 2015
Thank you for your recent review of your stay. I am so disappointed that we did not meet your expectations. Please accept my apology. I met with the staff, and we will coach and retrain our staff at every level, to ensure that...More
Manager Brian was a great help, my room was non-smoking & quiet inviting on the 2nd floor. Traveling by myself in a Queen suite included a kitchen and enough closet and dresser space for a lady. This wasn't my first time staying and want be...More
Our first room had wet carpet from recent shampooing. After 30 minutes we were taken to a new room. The lining of the curtains was in shreds. The room and bathroom were not very clean, for example there was urine around the base of the...More
1 Thank gellis4290
Response from Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded 19 May 2015
Thank you for providing us with details about your stay. Please know that we are sincerely sorry for the cleanliness issues that occurred during your experience with us. I discussed your comments with the team, and we will work to make sure our rooms are...More
We checked into the hotel fine, but when we got into our room in the evening the air was thick with the smell of smoke. It was late and was hoping that it wouldn't bother me much, but by the next day I had trouble...More
2 Thank Penny626
Response from Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded 29 April 2015
Thank you for your recent review of your stay. I am so disappointed that you were not satisfied with the service you received. Please accept my apology. The situations you described are unacceptable and I am truly sorry for your experience. To ensure that a...More
My husband and crew have rented three rooms the past several months. They find the staff is extremely nice and helpful.They have not had any problems or issues. They plan on staying as long as they have work in the area.I chose this location after...More
3 Thank loycwillis
Response from Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55Responded 10 April 2015
Thank you so much for posting a review of our property. I am proud of our team for exhibiting great customer service to your husband and his entire crew. We would like to thank you again for posting your review, and we look forward to...More
US$60 - US$74 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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