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Millennium Hotel Durham

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689 Reviews from our TripAdvisor Community

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Showing 688: English reviews
Carolina Beach, North Carolina
Reviewed yesterday NEW

From the management (Michael) to the front desk staff, bartender and shuttle drivers, this hotel will be my only stop when I'm in the Triangle. They went above and beyond with service. When I had to cancel a reservation due to the hurricane in my area, they waived their cancellation policy to accommodate me so I didn't lose the money...

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Helpful?
Thank Kim L
Long Island, New York
Reviewed 5 days ago NEWvia mobile

I booked this hotel for a soccer event that my daughter had. After arriving we noticed that the hotel was under construction although that was a bit of an inconvenience The staff at the front desk was very friendly and polite as well as the construction workers very polite and willing to move out of the way for guest. However...

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Helpful?
Thank ukscouse81
Reviewed 1 week ago

I booked on line with Black Friday/Cyber Monday offer and no mention (that I noticed) of extensive renovation (badly needed). To get to room provided, it was like walking through rubble left behind after a catastrophic event. The Front Desk Staff was very nice and professional, but that is where the nice stopped. They should not be selling the rooms...

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Helpful?
Thank Tballlgame
Billings, Montana
Reviewed 1 week ago

He was very attentive and kind. I just want to give him an excellent rating for his hospitality. He contributed to my pleasant experience staying at the Millennium Hotel in October of 2016! I would recommend this hotel based on the staff to anyone. If I ever had friends travel there, I would most heartily recommend that they stay at...

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Helpful?
Thank Paula P
Henderson,nv
Reviewed 2 weeks ago

Apparently customer service is not something offered at this Hotel. They are not willing to talk to you until 3pm. We were told to go sit for ten minutes becuase she didn't like us standing at the counter waiting to be taken care of. So we sat and watched as she talked to severel people on the phone. Her manager...

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Helpful?
Thank BrendaMck4
Management response:

Dear BrendaMck4, While the time you took to write was most appreciated the experience you related is disappointing and, frankly, a bit unusual. Be assured we will certainly be following up on your comments to learn the complete set of details. We apologize for any inconvenience encountered and wish you a happy Thanksgiving weekend.

Fayetteville, North Carolina
Reviewed 3 weeks ago

I am staying at this hotel on a regular basis for the next two months. The customer service here has been FAR above any other hotels I have stayed so far. The staff is knowledgeable and work hard to meet any reasonable expectations. I have been helped greatly by Ratechia during my stay so far, she has not failed to...

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Helpful?
Thank drillrm
Management response:

Good Day drillrm, Welcome to Millennium Durham and thank you for your business and kind words. We are very glad to have you with us and trust the remainder of your stay will be as enjoyable as that you've already experienced. We are just a phone call away or simply a quick stop at the front desk where Ratechia or...

Reviewed 3 weeks ago via mobile

After searching for hotels in Durham that would accommodate several extended stays, choosing a hotel was very important as this hotel would become a home away from home on several occasions over the next 2 months. After careful consideration, I chose the Millennium Hotel. I must say I have not regret choosing this hotel. From the moment we walked into...

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Helpful?
Thank Yo Yo B
Management response:

Dear Yo To B, Thank you for sharing your experience at Millennium Durham and specifically with Octavia. Octavia is a terrific member of your team and your experience is consistent with that shared by so many other guests. Anticipatory service is especially important during this time of transition to our new rooms and apparently Octavia provided a great example for...

Mount Airy, North Carolina
Reviewed 4 weeks ago

Staying tonight ( 11-10-16 ) for the Duke / UNC game. Called to confirm reservation ( booked on Expedia ). Octavia fielded my call and couldn't have been nicer and more helpful. So impressed with her ! Customer Service ( in our On-Line world ) is lacking in so many businesses today, but this individual's service today, solidified my opinion...

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Thank chelsearacheldeborah
A TripAdvisor Member
1 review
Reviewed 4 weeks ago via mobile

As a Veteran who has frequent stays at this hotel, I would like to thank the staff for always greeting me with welcoming smiles. Once I arrive to , I always know that I'm in friendly and capable hands!! My appointments at the VA are not always pleasant but the genuine concern and attitudes of the staff offset my mood...

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Helpful?
Thank A TripAdvisor Member
Management response:

Hello, Just a quick note to thank you for taking time to share your thoughts with us and other tripadvisor readers. Our entire staff, including those you've mentioned, are very aware that the circumstances related to visits to Millennium Durham are not always as pleasant as we would prefer. In addition to appreciating your service to the United States, we...

Mableton, Georgia
Reviewed 4 weeks ago

We found the hotel to be nice enough, however there was lots of construction on going which made moving about the hotel a little difficult. The rooms and the other facilties were great. The construction should be completed very soon.

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Helpful?
Thank zablob
Management response:

Hello zablob, Thank you for taking time to share with our friends reading TripAdvisor. We apologize for any level of inconvenience caused by the renovation activity. During the time of your visit, we did encroach on more visible guest areas than preferred as carpeting was being installed in elevator areas and work was being completed in guestrooms closest to the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Millennium Hotel Durham

Address: 2800 Campus Walk Ave, Durham, NC 27705-4479
Region: United States > North Carolina > Durham
Price Range: £78 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Millennium Hotel Durham 3*
Number of rooms: 313
Reservation Options:
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Also Known As:
Durham Millennium Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Millennium Hotel Durham staff and other travellers.
1 question
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New York, United States
over a year ago

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Questions? Get answers from Millennium Hotel Durham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere that values you as a customer!”
  • No soap dish had to use the floor.
  • Apparenly this was not part of the remodel. Not sure what this discustng thing is all about.
 of 5 bubbles BrendaMck4, 24 Nov 2016 | Read review
“Good for parties etc”
 of 5 bubbles jimmyf173, 1 Nov 2016 | Read review
“Get an renovated room! The old rooms look like a murder scene.”
 of 5 bubbles rlfisher02, 10 Oct 2016 | Read review
“Talk to staff about your needs and they will try to help accommodate you.”
 of 5 bubbles jerimctaggart, 7 Oct 2016 | Read review
“Be sure you have a "new room": I enjoyed the 4th floor, with nice views”
 of 5 bubbles christined699, 6 Oct 2016 | Read review
5 of 5
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