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Hilton Garden Inn Durham/University Medical Center

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Traveller (75)
360
Panoramas (10)
Room & Suite (114)

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About

#3 of 66 hotels in Durham
Location
Cleanliness
Service
Value
Uniquely situated at Main Street near the corner of the 9th Street district, between Duke University's East and West Campus, the hotel is ideally placed to serve Duke University and the Duke Medical Center. Guests of the hotel will have easy access to the Duke campus or explore downtown Durham hot spots such as Brightleaf Square and The American Tobacco Historic District. Walk down to 9th Street, Duke's favorite spot for shopping, restaurants and student life. Enjoy complimentary hotel shuttle service within a 5-mile radius. The hotel offers the freshest approach to architecture and interior design in Durham, with a full array of services including WiFi access, HDTV, stylish beverage services, and a restaurant. Hotel features: 128 state-of-the-art overnight rooms Restaurant serving breakfast and dinner daily Lounge featuring signature drinks Complimentary fitness center featuring Precor cardio and weight training equipment Complimentary wireless internet throughout the hotel Indoor p
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Airport transportation
Shuttle bus service
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1,148Review9Q+A84Room tips

Reviews
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_treetaz1974 wrote a review Dec 2023
Palm City, Florida3 contributions
Try watching the tv, you’ll see what I mean! Other than that I asked to be put on opposite side of train tracks. They assured me that I was but sure enough I’m on trackside! Pretty undertrained staff and the tv situation is ridiculous . Marking this one as a never again!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 13 Dec 2023
Hello Donald, Thank you for your review! We apologize for your frustration with our new TV's and added channels. We recently added brand new LG 55" Smart TV's to all of our rooms and increased our service to over 220 channels. These new TV's also offer streaming and screen casting capabilities. We understand that 220 channels can be overwhelming, so we added the channel guide within the hotel information QR code next to the television. We also have a printed guide available at the Front Desk. We tried to make this as convenient and easy to use for our guests as possible. We hope to work with our provider on an interactive guide within the channel listings in the future. We are also sorry to hear that you did not receive the room you had requested. We try our best to accommodate every room request, however sometimes we are not able to due to reservations extending or rooms being put out of order. We are in the process of replacing all of our beds. Doing this unfortunately required us to put a number of rooms out of order. As a Diamond Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact the hotel direct if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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andy j wrote a review May 2023
Philadelphia, Pennsylvania44 contributions29 helpful votes
Hotel's Favourite
I have stayed at this hotel many times while visiting relatives. It is clean and comfortable. The staff is extremely kind, friendly, and helpful!!!! It has a remarkably good kitchen and I have eaten dinner there a couple of times as well as many breakfasts. Breakfast is varied and well prepared. The shrimp tacos and flatbreads are top-notch. I especially want to praise the front desk staff, the restaurant staff, and the maintenance people who I have had need of once. The workout room is also a good size, airy, and well equipped. I enjoyed the Peloton bike.I have TWO COMPLAINTS: 1. The pool has been unavailable for many months. It was closed during my visit in January and May. I like to relax in a swimming pool especially when the weather is hot. 2. The heavy sliding doors to the bathrooms in the rooms are difficult to close and open. They offer very little visual privacy and no sound privacy. I guess someone thought they were attractive or trendy. I don't find them attractive but in any case function is much more important on a bathroom door than style.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 24 May 2023
Thank you for your wonderful review! We are happy to hear that our staff has taken such good care of you and made you feel welcome! We do apologize that our pool has been out of order for a mechanical issue. As of last week, this issue has been fixed and our pool is open for you to relax in once again. Thank you for your feedback on the bathrooms. We will keep this in mind when we are planning our next updates. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fearless693016 wrote a review Nov 2023
Charlotte, North Carolina1 contribution
Coco was so pleasant and friendly. Her customer service was top tier. She went above & beyond to make sure my stay was nothing short of amazing. I will definitely be going back & hopefully she will be working.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 27 Nov 2023
Thank you for your review! We are happy to hear that Coco provided you such excellent service! We will definitely share your feedback with her. We hope to see you again on your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trent K wrote a review Nov 2023
Matthews, North Carolina8 contributions1 helpful vote
The hotel is outstanding. After experiencing the hotel this weekend, I can see why it is a Duke University preferred hotel. Amazing service, restaurant was truly a surprise. Breakfast was phenomenal. Close to events and restaurants. Totally enjoyed the weekend. Will definitely book again.
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Date of stay: November 2023Trip type: Travelled with family
Room Tip: Nothing to avoid. Service was top notched.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 10 Nov 2023
Thank you for taking time to write this wonderful review! We are happy to hear that you enjoyed our hotel and all it has to offer! We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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julia wrote a review Oct 2023
New York City, New York1 contribution
I left 2 necklaces in the bathroom of my hotel room. When I realized a few hours after I’d checked out, the front desk and manager both said housekeeping had cleaned the room and didn’t turn anything in. I am shocked and disappointed that they wouldn’t have found the necklaces when I know I left them there. I would assume a hotel would have a much better lost and found system than this hotel. Please don’t stay here because you can’t trust the hotel.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 9 Oct 2023
We are sorry to hear that you had lost two necklaces during your visit to Durham. Our hotel has a strict lost and found policy in place. If anything was left behind in a room, our housekeeping department logs the item found in our system and it is immediately stored safely until it can be reunited with its owner. We had our housekeeping manager and our Assistant General Manager both check the room that you had stayed in after your stay and unfortunately, they did not find your lost items. We will definitely notify you if anything turns up.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chrisoco1 wrote a review Sept 2023
Rockbridge, Ohio30 contributions15 helpful votes
From the moment we checked in, the service was top- notch! The gentleman who checked us in made us feel so welcomed! Our room was well appointed, clean and quiet. The showers were very nice and the bed was very comfortable. Free parking too. Fitness center was clean and all equipment was working well. It is obviously a well maintained hotel. Our encounters with staff were very nice and friendly, even over-the-top helpful. We had breakfast which was a little less remarkable but still good. The waitress was a bit loud and joking, sometimes harshly so. While we enjoyed the banter and poking fun with her, it was not the atmosphere I would have preferred. Our encounters with two members of the housekeeping staff were absolutely wonderful. They were delightful and friendly as well as helpful. Upon check out, we asked about getting stamps, and where we might mail an important document. The same gentleman who checked us in, was gracious enough to give us a couple stamps. This, and the general demeanor of the counter staff as a whole was just exceptional. We enjoyed our stay and only wish it was longer.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Odd numbered rooms are away from the train tracks, if that bothers you. As this hotel has a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 28 Sept 2023
Thank you for taking the time to leave such a detailed review! This is very helpful! We are happy to hear that you enjoyed your stay and wished that you could have stayed longer. We will share your review at our next staff meeting and recognize the front desk agent who checked you in as well as our wonderful housekeeping staff you had encountered. We hope to see you again on your next visit to the Bull City!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sammy K wrote a review Jun 2023
1 contribution
I stayed here with a group of 30 clients for a business trip. From the contracting stage to the actual stay, the experience was perfect. The Director of Sales was so professional and accommodating, as were all the staff. We realized upon arrival that we had given the hotel the wrong breakfast start time when we executed the contract, and the Director of Sales was willing to work with the chef to start breakfast early at no extra cost. Not to mention, the food was delicious and the facilities were exactly what we needed. I received great reviews from our participants about the hotel. I will absolutely be staying at Hilton Garden Inns from now on for work, and if I ever come back to Durham, this will be my top choice hotel. 5 stars for those who are looking for venues for business purposes, I can't rate it highly enough.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: I only ate there for breakfast, but the food was delicious!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 5 Jul 2023
Thank you for the wonderful review, Samantha! We are happy to hear that your event was a success! We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NCSTREETDOC wrote a review Jun 2023
Cullowhee, North Carolina308 contributions118 helpful votes
Stayed here on 5/27-5/28. Have stayed here numerous times before and have always had nothing but excellent service and pleasant experiences until this stay. As a Diamond member it’s always nice to be recognized. This time, the “awake” front desk employee was about as welcoming as a rock. We were absolutely amazed and disappointed that the female employee was literally asleep at the front desk. Not sure if she was sick but definitely not professional appearance. I’m sure this was just a fluke but not what we’re used to at this facility.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 5 Jun 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations during your recent check-in at our hotel. Your comments will help us as we continually work to improve our guest experience. I see that you have been in contact with our Front Office Manager, and that he has tried to make it right for you. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AndoCl wrote a review May 2023
Birmingham, United Kingdom143 contributions91 helpful votes
+1
Particularly noticeable that everyone who we came across at the hotel was really friendly and gave great service. Very pleasant location next to old Durham and walkable to downtown where we managed to find over 30 murals and pieces of public art. Very happy to visit again
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Berry, Sales at Hilton Garden Inn Durham/University Medical Center
Responded 9 May 2023
Thank you for taking the time to write this review! We are happy to hear that our staff made you feel welcome. We are also impressed at the numbers of murals and public art you saw! Sounds like you had a great time. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PhilosophicalOldGuy wrote a review Apr 2023
Charlotte, North Carolina600 contributions285 helpful votes
My wife and I spent one night here on the first Sunday of April 2023. As always, the staff here are a delight. We arrived early, but they were able to accommodate us with a room at 1:30 in the afternoon, well ahead of the 3:00pm posted check-in time. The room was nice with a good mattress and nice appointments. We did not use the room's microwave, but the mini-fridge helped keep our drinks for the road cool. Shower had lots of hot water and exceptional pressure. For our Monday departure, we requested and were granted a later departure (12:30pm instead of 11am). Although this is a possible perk of using AARP when staying here, it is not guaranteed. Once again, these folks are the best. This hotel is very well situated. It is half a mile from Duke Gardens, a three-block walk from either Burger Bach or Mad Hatter's restaurants (both reviewed elsewhere here on TA), and only two blocks further from East Campus of Duke University. Further, they have a free shuttle to campus and other local points, although we did not use it this trip.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£136 - £178 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaDurham
NUMBER OF ROOMS
128
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON GARDEN INN DURHAM/UNIVERSITY MEDICAL CENTER - Updated 2024 Prices (NC)

Frequently Asked Questions about Hilton Garden Inn Durham/University Medical Center
Which popular attractions are close to Hilton Garden Inn Durham/University Medical Center?
Nearby attractions include Bull City Escape (0.2 miles), The Regulator Bookshop (0.2 miles), and Jewelsmith (0.1 miles).
What are some of the property amenities at Hilton Garden Inn Durham/University Medical Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Durham/University Medical Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Durham/University Medical Center?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Durham/University Medical Center?
Conveniently located restaurants include JuJu Durham, Elmo's Diner, and Vin Rouge.
Are there opportunities to exercise at Hilton Garden Inn Durham/University Medical Center?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hilton Garden Inn Durham/University Medical Center have airport transportation?
Yes, Hilton Garden Inn Durham/University Medical Center offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Durham/University Medical Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Durham/University Medical Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Hilton Garden Inn Durham/University Medical Center?
Many travellers enjoy visiting Bennett Place Historic Site (3.2 miles), Duke Homestead (2.0 miles), and North Carolina Central University (2.7 miles).
Is Hilton Garden Inn Durham/University Medical Center accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.