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21c Museum Hotel Durham

Traveller (343)
Room & Suite (64)
Dining (11)

About

Location
Cleanliness
Service
Value
Located in the heart of downtown Durham and occupying the historic Hill Building, 21c Museum Hotel Durham is a 125-room boutique hotel, contemporary art museum, cultural civic center, and home to Counting House restaurant. Stay with us and the iconic Fuchsia Penguin.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quirky Hotels
Boutique
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
54Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
667Reviews
371Photos
5Q+A
96Room tips
Traveller rating
  • 367
  • 169
  • 70
  • 32
  • 29
Time of year
Traveller type
Language
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  • English
Popular mentions
Worst check in experience ever. Staff was woefully inept. There were two people working.the other person checked in 9 people and gave them all upgrades. In that same time, the employee checking me in could not manage to complete my check in.
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Review collected in partnership with this hotel
We went to Durham for a birthday party and stayed at 21C. We had to leave early due to family issue and the hotel couldn't have been kinder or more helpful. The room was charming, comfortable and elegant. Bed extremely comfortable.
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Review collected in partnership with this hotel
Stayed here with my daughter before going to a show at DPAC. Wonderful experience. Staff was AWESOME! Bed was super comfortable. Wish the late night menu had more snack options but I guess that's why there is a minibar
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Review collected in partnership with this hotel
I expected more for $250/night. Staff was nice but the room was average-sized, dimly lit and the aesthetic of the shower compromised some of its functionality. There were also things beyond their control (maybe) but the heating unit was a bit noisy and there was a loud
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Review collected in partnership with this hotel
Response from jntdurham, Manager at 21c Museum Hotel Durham
Responded 5 days ago
Thank you for your honest feedback and comments on your experience at 21c. I am sorry that you found your time with us less than enjoyable and would love to hear any additional feedback that you believe would allow us to better our product and service. Yes, we do ask for 48 hours of advance notice when it come to our spa reservations but we are happy to attempt to staff any last minute inquiries. We are also sorry that the multitude of street and garage parking options were not presented to you during your visit. Our mission is to provide a one of a kind experience for all of our guest and I apologize for that we were unable to meet that mark . Again I look forward to any additional feedback you would be willing to share. Best regards, Johnathan Thompson Director of Rooms 21 C 919.956.6708 John.thompson@21chotels.com
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Stayed here for two nights with family in two deluxe King and Queen rooms. Hotel was fun. Bar and restaurant area was fun and good. Location is great for a fun weekend. Room seemed a bit dated. You can see the hotel is in a very old building and one roomed smelled very musty.
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Review collected in partnership with this hotel
Response from jntdurham, Manager at 21c Museum Hotel Durham
Responded 5 days ago
Thank you for your honest feedback and comments on your experience at 21c. I am sorry that you found your time with us less than enjoyable and would love to hear any additional feedback that you believe would allow us to better our product and service. we have attempted to reach out several times but have been unsuccessful thus far. While we do not assume liability for any lost items, I am however sorry that we did not communicate our findings sooner. Our mission is to provide a one of a kind experience for all of our guest and I apologize for that we were unable to meet that mark . Again I look forward to any additional feedback you would be willing to share. Best regards, Johnathan Thompson Director of Rooms 21 C 919.956.6708 John.thompson@21chotels.com
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The bathroom nightlight
Photo provided by management21c Museum Hotel Durham
Luxury Double Queen
Photo provided by management21c Museum Hotel Durham
Deluxe Double Queen
Through the broken window, I see a better option on the horizon....
broken minibar door
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12345613
Hi Karl M, Thank you for your interested in the 21c suite! Our largest suite occupies the entire 15th floor, with great views of downtown Durham. Thinking about hosting an event in the space well its maximum capacity is 30 people. for more information about any of our spaces please feel free to contact us directly. All the Best, Scott G.
0 votes
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Do you recognize AAA or AARP discount?
Hi! Thanks for your great question. I'm happy to say we do currently offer a AAA discount of 10% off the best available rate. Our front desk or reservations team would be happy to set you up with that rate code if you would like! We hope to see you in Durham soon! All the best, Scott G.
1 vote
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Hi! How many people can fit in the 21c suite? The top floor suite
Hello Karl, for a private party the suite can hold 20 people with a full bathroom in the bedroom, half bathroom in the living room and a wet bar with ice maker. It also has a private terrace with an outdoor soaking tub.
0 votes
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Can you walk to Durham Performing Arts Center?
Absolutely! Have a pre theater dinner in Counting House then wlk to the show in 5 minutes!!
0 votes
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What is the cost of a taxi from the airport to the hotel?
"Rooms right next to the elevator are a little more noisy"
"Not sure there is a good room."
"Higher floors had awesome views. Spend the extra money and get the suites!"
"Higher floors are quieter"
"Avoid wheelchair room, get high floor, bring your own sheets"
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PRICE RANGE
US$201 - US$551 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaDurham
NUMBER OF ROOMS
125
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