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Courtyard Charlotte Lake Norman

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Courtyard Charlotte Lake Norman
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96 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Waynesville, North Carolina
Reviewed 6 days ago NEWvia mobile

Loved the hotel the staff was very friendly and helpful the indoor pool was nice and opened later than most the bar was awesome and over all a great place to stay and play room was very clean and quiet

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Helpful?
Thank Kathy L
Maiden, North Carolina
Reviewed 29 September 2016

Staff, room, pool, Starbucks...all what you come to expect from the chain. Updated lobby however the pool and rooms are needing that touch, however super clean and safe! My pet peeve is why cant the TVs in these places be better? always seems like a waste of a HD TV when 80% of the content is SD.

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Thank Jim Y
Ohio
Reviewed 5 September 2016

This was a very nice place to stay. This hotel had a bar and a menu with a variety of food items. The appetizers and salads were very good. The rooms were spacious and clean. I would stay at this hotel again.

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Helpful?
Thank travelusa21
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you travelusa21 for your great review about your most recent stay with us! We are so happy to hear that our Bistro met all of your expectations and we are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Thank you again for staying at the Courtyard...

Reviewed 13 July 2016

Our family had two rooms at this property and really enjoyed visiting the area. Both rooms were clean and well kept. The pullout sofa bed had linens available within the room, which is always a good touch. We have stayed at properties that keep the linens at the front desk and this can be a huge inconvenience. We were able...

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Helpful?
Thank Caleb M
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you so much for your review about your recent stay at the Courtyard Charlotte Lake Norman! We always love to hear such great feedback from our guests and we are happy to know that you were able to relax and enjoy the pool!

Chapel Hill, North Carolina
Reviewed 3 July 2016 via mobile

While this hotel isn't going to wow you in any capacity, it delivers on all reasonable expectations and delivers well. Room was clean, bed was comfortable, check-in was quick. Very tall ceilings in our 1st floor room, which I like. I think the price is a little bit steep, but it's worth it to ensure a stress-free stay.

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Thank Maxwell G
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

We appreciate your recent review of the Courtyard Lake Norman! It was a pleasure having you here as our guest and we are delighted to hear that our hotel met your expectations. We hope to have the opportunity to serve you again whenever your travels bring you back to Lake Norman!

Schleswig, Germany
Reviewed 6 June 2016

This hotel is like any other, except the staff and the barkeep really take it to that next level. All the staff were so helpful. Unlike every hotel bar in the universe, this one was fun to go to and hang out in. Mike is good people. The rooms were clean, well appointed and the beds comfy. Definitely would return!

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Thank Orad O
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you so much for your feedback in regards to your recent stay with us. With a mission to provide superior customer service, we take great pride and are delighted to hear that we have met your expectations! Your feedback has been shared with our hotel and bartending staff to continue to inspire them and deliver exceptional customer service! We...

Proctorville, Ohio
Reviewed 31 May 2016

We arrived to the hotel a little after 11pm and were promptly checked in with no hesitation from the gentlemen working the front desk that night. We were in a 2 queen room, 3rd floor in the middle of the hotel and it was absolutely huge! There was plenty of room for us along with the standard mini fridge and...

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Thank caseynicole79
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

We appreciate your feedback and are delighted to hear that you had a great stay with us! We take great pride in not only meeting, but exceeding your expectations. Thank you again for taking the time to write a review about our hotel and we hope you come visit us again soon!

Boston, Massachusetts
Reviewed 23 May 2016

This is a motel-hotel in a somewhat far-flung part of Charlotte, so my expectations were adjusted accordingly. The room was fine. Good-ish. The bathroom was not "spectacular" but it was up to standard for this type of place. The bed was too soft and it was not a great mattress. I would have given the place three stars except for...

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Thank R0ckSalt
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

Dear R0ckSalt, thank you taking the time to share your feedback in regards to your most recent stay with us. We strive to maintain the highest standards, not only in service, but with regards to maintaining the overall look and feel of the hotel. Your feedback highlighted a number of areas for improvement that I have since shared with my...

Stroudsburg, Pennsylvania
Reviewed 18 May 2016

This has to be the thinnest walls we have stayed in. We had to call the office at 1 am to ask the people next door to quiet it down. Not like they were having a party just you hear every sound. Bed was hard. We will never stay here again. For a marriott you would expect better

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Thank LOR518
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you LOR518 for feedback regarding your recent stay with us. I want to sincerely apologize for the negative experience you had at our property regarding noise. Making sure all of our guests have a great nights sleep is a key priority for us and unfortunately we fell short of that goal. Once again, thank you for sharing your experience...

Reviewed 15 May 2016 via mobile

I love Marriott normally- the company must have bought this hotel from a cheaper chain and re-named it. The bed was very uncomfortable and the ac unit didn't get as cold as I liked. Staff was great. Very clean but get better beds. Bed was awful. Otherwise I love Marriott

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Helpful?
Thank kac7788
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

Dear Kac7788, Thank you for taking the time to share your recent experience at the Courtyard Lake Norman. We are very sorry to hear that your stay did not meet all of your our our expectations. We truly appreciate all of our guests feedback and I want to thank you for bringing these issues to our attention.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Charlotte Lake Norman

Address: 16700 Northcross Dr, Huntersville, NC 28078-5090
Region: United States > North Carolina > Huntersville
Price Range: £90 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte Lake Norman 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Courtyard Charlotte Lake Norman Hotel Huntersville
Courtyard Huntersville
Huntersville Marriott
Huntersville Courtyard
Hotel Style:
#5 Family Hotel in Huntersville
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte Lake Norman staff and other travellers.
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Questions? Get answers from Courtyard Charlotte Lake Norman staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a different hotel”
 of 5 bubbles richardaparent, 20 Apr 2016 | Read review
“3rd floor balcony room was great!”
 of 5 bubbles carolinajane, 18 Apr 2016 | Read review
“Upper floors or down the hall away from the lobby.”
 of 5 bubbles JimM158, 25 Oct 2015 | Read review
“Kings have balconies.”
 of 5 bubbles jricenh03063, 1 Sep 2015 | Read review
“We always choose ground floor in hotels. We had a good room.”
 of 5 bubbles MelA444, 12 Feb 2015 | Read review
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