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Holiday Inn Express Hotel & Suites Matthews East

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Holiday Inn Express Hotel & Suites Matthews East
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164 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Madeira Beach, Florida
Level Contributor
460 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 2 weeks ago

Nice place but it was booked through Tripadvisor and I was billed twice. Once through booking.com and one through the hotel. Hotel blamed it on booking.com and Booking.com blamed in on the hotel. I better get my unauthorized money back. Plus the elevator was broke. They should have someone there to take your bags up the steps. I did not... More 

Helpful?
Thank ernierad
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for providing valuable feedback during your recent stay. Management will definitely look into this matter and handle accordingly. Again, we appreciate your time and we hope to see you again in the near future. Sincerely, HIE Mgmt More 

Kennesaw, Georgia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Hotel was fine but.... Alll and all this is a very nice Holiday Inn Express. The beds are very comfortable and the bathrooms are nice with good water pressure and temperature. A plus the toilets flush really good so no fear of the ultra low flow at this location. My frustration and why this establishment received less than 5 circles... More 

Helpful?
Thank Micah C
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you very much for your valuable feedback. I apologize -we did not exceed your expectations during your recent stay with us. Not having the elevator in working condition was a challenge from the team but it should have not affected your experience with receiving exceptional customer care considering. I would like for you to know that we attempted to... More 

Trieste, Italy
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Helpful, cheerful front desk staff. Well stocked breakfast with attentive help to replace finished items. Rooms were clean, spacious. Prime location for dining and shopping in Matthews. Easy drive to the Charlotte airport or the Charlotte downtown. East Independence Blvd is highly trafficked so entering/exiting could have been tricky but drivers in the area were courteous.

Helpful?
Thank KimberlyPausa
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking the time to provide valuable feedback regarding your recent stay with us. We take great pride in going above and beyond for our guest and it is always a pleasure for our staff to be recognized. Again, thanks for staying with us! We hope you'll stay with us again in the near future. Sincerely,... More 

1 review
Reviewed 3 weeks ago via mobile

I stayed here for 2 nights on my 18th birthday and I was treated like a princess! The only not so great thing were the other people staying here. That's not the staffs fault. Beautiful hotel. 10/10 the manager was a delight!

Helpful?
Thank poipoipoi4211
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give us such valuable feedback! We were pleased you decided to stay with us during your birthday celebration. It's always a pleasure to have guest stay with us and acknowledge our attempts to go above and beyond, we appreciate you for that. We hope that you'll stay with us again in the... More 

Hilton Head
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I don't know if this was because it was a Saturday night but I honestly felt like I was in a brothel. We got no sleep at all. The walls and floors are thin - people on each side of us and above us had no respect for anyone but themselves - started at 1 am and didn't stop until... More 

Helpful?
Thank Mrs T
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for giving us valuable feedback on your recent stay with us. I regret that your experience at the hotel wasn't pleasant. We always strive to make the necessary changes to the hotel once we're aware of issues that pertain to the structure of the hotel. With the information you provided, mgmt is able to look into the item(s)... More 

Level Contributor
14 reviews
Reviewed 4 weeks ago via mobile

While things started a little rocky with the elevator out of order, but the hotel staff were very understanding of their guests and still gracious. The room accommodations were great! The beds were comfortable, the rooms clean and tidy. The housekeeping staff must be on their game because the hotel was spotless. The front desk staff were very helpful and... More 

Helpful?
Thank Edward H
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

How could we ask for a better review? We all greatly appreciate your understanding while dealing with electrics that were not functioning correctly, sometimes it can be challenging. I am so proud that we all rose to the occasion to take care of your hotel needs. All of the kind words really mean so much to the team!! Thank you... More 

knoxville, TN
Level Contributor
213 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 19 October 2016

I switched to this hotel after staying at a different brand throughout the year. I was hoping to encounter fewer issues. The hotel was newer or had been updated. The common areas were very nice. Breakfast was good but would have liked to see some fresh fruit options other than apples and bananas. The rooms are generic but clean. Loved... More 

Helpful?
Thank Traveler672
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for giving us valuable feedback regarding your recent stay! Our staff takes great pride in exceeding guest expectations and Cameron truly represents that talent. We are constantly looking for ways to keep the hotel fresh and up-to-date, so your feedback means a lot to us. Again, thank you for your time and we hope to see you again... More 

Mount Union, Pennsylvania
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 October 2016 via mobile

The hotel was decorated nicely and up to date. It was very very clean. I was there for a training from Monday October 10th to Friday October 14th. The meeting room was extremely cold most of the time. There were 46 of us. Although we complained after the first day it never got much better. It would get a little... More 

Helpful?
Thank Cheryl_1960
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking time to give valuable feedback. I would like to apologize for the lack of empathy shown with regards to your purse. Our staff typically takes great pride in being super heroes but it seems that we dropped the ball with this incident. And I am truly sorry. The weather seemed to be unpredictable at times but... More 

Loganville
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 October 2016

Could not have asked for a better stay at a hotel. The staff were friendly. The room and bathroom were spotless, which is a huge factor! The breakfast was good and hot! What more can you ask for at a hotel?

Helpful?
Thank Jimmy L
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking the time to provide valuable feedback. Our staff takes great pride in providing exceptional guest care and we strive to exceed expectations. We hope to see you again in the near future! Sincerely, Management, STAIE More 

Youngstown, Ohio
1 review
Reviewed 16 September 2016

My family and I were in-town for our 93 year old grandmothers Homegoing Celebration. The hotel was perfect...it was clean and smelled fresh. Cameron at the front desk made check-in smooth and seamless. His professionalism and sense of humor was great and brought some comfort to us during our sad time. Also, the young lady that works the Audit shift... More 

Helpful?
Thank taberryiii
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking time to give valuable feedback. Our staff takes great pride in providing exceptional customer service. I'll be sure to pass along to Cameron that he was recognized for providing great guest care. We look forward to seeing you again in the near future and thanks again for your kind words. Sincerely, Management, STAIE More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 East Independence Blvd., Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: £73 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Matthews East
Hotel Style:
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Matthews East staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Matthews East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the elevator is working.”
  • Soft but supportive.
 of 5 bubbles 453micahc, 16 Nov 2016 | Read review
“Get on the top floor and on the end - that way you only have one neighbor”
 of 5 bubbles 206mrst, 6 Nov 2016 | Read review
“Skip the ground floor room near the side exit”
  • King room
  • King bath
 of 5 bubbles Traveler672, 19 Oct 2016 | Read review
“Ask for front facing room, 2nd floor or higher , but if you like they have 1st floor rooms.”
 of 5 bubbles mikea1949, 6 Sep 2016 | Read review
“Take back entrance to catch the light at the main four way stop and avoid traffic. First floor has higher ceilings at no additional charge.”
 of 5 bubbles 580deec, 15 Aug 2016 | Read review
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