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Holiday Inn Express Hotel & Suites Matthews East

198 reviews
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Traveller (6)
Room & Suite (16)
Dining (2)
Overview
  • Excellent62%
  • Very good25%
  • Average7%
  • Poor3%
  • Terrible3%
Travellers talk about
“front desk”(27 reviews)
“cracker barrel”(7 reviews)
“pancake machine”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Matthews East
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (198)Write a Review
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Traveller rating
120
51
15
6
6
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LanguageEnglish
120
51
15
6
6
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All reviewsfront deskcracker barrelpancake machinean accidentenjoyed the indoor poolthe entire staffthoroughly enjoyed our stayfantastic stayrecommend this hotelevery staff membergreat propertymovie theaterlarge varietyclean accommodationsfree breakfastindependence blvdhotel room
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51 - 55 of 198 reviews
Reviewed 1 August 2016 via mobile

I thoroughly enjoyed my stay at this hotel. Robert, Yvonne and Tina who work at the front desk are absolutely excellent in demeanor and at their job. I would definitely recommend. I had to King Suites and stayed fir two nights at this hotel. I...More

Thank gloriayb
Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 18 October 2016

We greatly appreciate your kind feedback. We take pride in providing exceptional customer service to our guest. We were pleased that you chose to stay with us and we hope to see you again in the near future. Sincerely, Management, STAIE

Reviewed 19 July 2016

My 88 year old Mother and I stayed at the hotel this month - we were greeted by a very pleasant lady at the front desk who answered our questions. They were extremely accommodating - we had a room close to the entrance and dining...More

Thank dkraus
Response from ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 21 July 2016

Thank you for allowing us to take care of your mom's hotel needs while she was in the area, we are thrilled to have the pleasure of being part of the family. We all take pride in our hotel as well as our guests and...More

Reviewed 9 July 2016

Beautifully maintained hotel with staff that takes pride in providing a wonderful guest experience. We had a suite and it was generously sized and easy to get comfortable and relax. I love the personal sized Keurig machine in the suite (I brought my own Kcups)...More

1  Thank PepsiPrincess
Response from ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 11 July 2016

We are all over the moon that you found our facility so accommodating. The staff great appreciates your prefect description of what they do take so much pride in every day! Classy is exactly what we strive for every guest, every time, every day. Thank...More

Reviewed 26 June 2016

Let me say that the three wonderful folks at the front desk (Charlie, Jennifer, & Taylor) Made our stay fantastic!! they went above and beyond to help make me feel at home. they had a wealth of knowledge of the area, things to do we...More

1  Thank Jennifer_Pratt
Response from ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 18 October 2016

Thank you for taking time to provide valuable feedback! We take great pride in providing exceptional guest experiences and it was a pleasure to have you as a guest. We hope that you will come and stay with us again in the near future. Sincerely,...More

Reviewed 9 June 2016

The check in was quick and easy and staff was friendly. The room was clean and in good shape. Because we were there for the Nascar race the hotel was full and had to ask for towels daily. We had 4 in the room and...More

Thank dmart82
Response from ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews EastResponded 10 June 2016

Thank you for the great feedback, we are all so happy that you found most everything to your liking. We have addressed the shortage of towels and hope to be better prepared with a trade out program for towels to avoid this in the future....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$91 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$91 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (6)
Room & Suite (16)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Room we had was at the back of the building on an upper floor and was very quiet."
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"Nice outdoor patio next to the pool."
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"The rooms were very nice, I would suggest that you provide trash bags for the cans in the room, and the staff..."
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"Mobile Panera Delivery Available!"
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