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Comfort Inn Matthews-Charlotte

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Comfort Inn Matthews-Charlotte
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520 Reviews from our TripAdvisor Community

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Showing 516: English reviews
Greensboro, North Carolina
Reviewed 1 week ago via mobile

Hotel is dated and needs updating. The wifi is ok and Amanda at the desk was great for all our needs. The breakfast was no good at all. I can not say one positive thing about the breakfast it was horrible. Please don't be cheap on the breakfast. The juice was very watered down every day we were there. In...

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Helpful?
Thank Adam A
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Adam, Thank you for the feedback! I am so sorry that some of our services fell below your expectations. I have personally checked on those issues and fixed the Juice Machine and Wifi router near your room as it was burned out. I will contact our breakfast vendor to see whats wrong with their items and see if it...

Maryville, Tennessee
Reviewed 4 weeks ago

We travel to Matthews 4 times per year to visit family. This has been our hotel of choice for several years. Why do we always come back to the Comfort Inn? It is because it has been consistent in quality and comfort. On this trip we stayed in one of the very nice king suites. It has a large 40...

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Helpful?
1Thank MB_Beach_Lover45
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Mr.Plogger, Again we thank you for much for your loyalty and reviewing our hotel on your each stay! We are so glad that we are keeping up with your expectations and I am glad to tell you that we have started our major renovations that will last entire 2017 as we are doing it in phases. We wish to...

Saint Augustine, Florida
Reviewed 7 December 2016 via mobile

This hotel is a favorite of ours when we visit family in Charlotte. It is close to highways, food and shopping. It is easy to get to any attractions in Charlotte as well as Carowinds. The breakfast is quite tasty and the food site is well maintained. Staff is always pleasant and willing to assist you. Rooms are clean and...

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Helpful?
1Thank Mes110
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for being a loyal guest to our hotel and for this wonderful review! Your loyalty is our biggest reward. We asre glad that we are meeting your epxectations and are excited to let you know that starting next year in 2017 we are going to do major renovations all year long in phases...

Pittsburgh, Pennsylvania
Reviewed 4 December 2016

Easy to find; great location, walking distance to shopping and good places to eat. Check in was easy ... desk clerk could have been friendlier. Our room was comfortable. Breakfast was a little underwhelming, but the attendant did keep up on it. All in all, a good stay and we will stay again.

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Helpful?
Thank Deb M
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Deb, Thank you so much for the perfect 5 star review! We are glad that you loved our hotel and location. Our locations is hands down one of the best in the area. We are glad that gain your future loyalty as that it self is the biggest reward for us. We wish to see you soon! Chet Patel...

Reviewed 3 December 2016

I absolutely wouldrecommend anyone traveling to Matthews area to stay at the comfort inn!!! The staff are all VERY polite and accommodating, clean spacious, comfy rooms and a fantastic and above average hot breakfast.. overall I can't think of a single complaint!

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Helpful?
Thank Anna R
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Anna, Thank you so much for the perfect 5 star review! We are glad that you loved our hotel and service. Our staff makes sure that we treat each guests like family and make them feel home away from home. We are glad that gain your future loyalty as that it self is the biggest reward for us. We...

Reviewed 29 November 2016

We have the opportunity to travel quite frequently and look for hotels that offer clean and comfortable accommodations for a reasonable rate. On one recent trip we stayed at a Comfort Inn which proved to be just as nice and in some ways nicer than hotels falling under the Hyatt and Hilton umbrella. Thanks to the personal considerations provided to...

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Helpful?
Thank Peter T
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Peter, First of all let me start off by saying that this is one of the best review we got all over the net. I would like to thank you for this great detail review! We are glad that you had a great time and loved our staff and its service as we make sure each guests feels home...

Columbus, Ohio
Reviewed 29 November 2016

The best aspect of our stay was the staff. With one exception, they were very helpful and friendly. I was not happy that I reserved a room with two queens and was given a room with two doubles. That's a pet peeve of mine. The beds were comfortable, though. The internet was incredibly slow. The breakfast was good.

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Helpful?
Thank BogotanoH
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you for the review and are glad that you enjoyed your stay. I would like to clear that none of our rooms have double beds. All rooms have either 1 King bed or 2 Queen Beds. Glad to hear that our staff was a great help and friendly as that's our goal. We wish to...

Jacksonville, Florida
Reviewed 25 November 2016

This hotel is a great value for the price. It was quiet, comfortable, and in a good location with plenty of restaurants and shopping nearby (some within walking distance). The breakfast was typical Choice Hotels fare with plenty of options and a good amount of seating. At night, they even had fresh baked cookies at the check-in counter - yum....

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Helpful?
Thank Frugal-Travellers
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you for the great review! We are glad that you enjoyed your stay and love our hotels service and value. We believe in charging the best and fair price in town. We are excited to tell our guests that early next year, we will start major renovations to our hotel. We wish to see you soon!...

Springfield, Virginia
Reviewed 22 November 2016

We have stayed here often. Recently the service has improved to be exceptional. The breakfast area is still too small on weekends, and the food is the standard Choice Hotel offerings. Our room was very clean and comfortable - a king. It was a very comfortable stay. We would definitely stay here again.

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Helpful?
Thank authored
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We would first like to thank you for your loyalty to our hotel! We are glad that we have met and improve to your expectations. We will make sure to continue the good work. We are also excited to let you know that early next year, we will start major renovations. We wish to see you soon!...

Madrid
Reviewed 21 November 2016

Came into town for Thanksgiving. The hotel is very outdated. It just feels old. The staff at reception was very nice. The bed was very comfortable with great pillows. The wifi worked well. I went into the gym area and that needs work. One of the machines had a broken cord but was not attended to. The hotel is surrounded...

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Helpful?
Thank Jorrell
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you for the feedback. We are glad that you enjoyed most of your stay. We are sorry that our breakfast fell below your expectations. We will see if there is room for improvement. We are excited to tell our guests that early next year, we will start major renovations to our hotel. We wish to see...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
HOTEL BEING RENOVATED IN PHASES FOR THE ENTIRE YEAR OF 2017 TO GIVE OUR GUESTS THE BEST WE HAVE TO OFFER! Situated in the heart of beautiful Matthews in the Windsor Square Shopping Center. The Comfort Inn is the perfect location, whether traveling on business or pleasure to Matthews/Charlotte. The hotel is minutes from uptown Charlotte and only footsteps from the Matthews' area's finest shops and restaurants.As a guests of this Matthews, NC hotel, you can enjoy amenities and features like: •All New Renovated Rooms in 2014 •One of the few hotels in town with 2 Queen Beds (BRAND NEW QUEEN AND KING BEDS) •All rooms have 32" Flat Screen LCD Tv's/ Microwave & Refrigerator •Free Wi-Fi Internet •Free Full Hot Breakfast Buffet (Turkey Patty, Bacon, Cheese Omelet, Waffles, Pancakes, Boiled Eggs, Etc...)•Over 30 franchised restaurants with in 0.5 to 1 Mile ... more   less 

Additional Information about Comfort Inn Matthews-Charlotte

Address: 1718 Windsor Crossing Dr., Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: £67 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Matthews-Charlotte 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Comfort Inn Matthews
Matthews Comfort Inn
Hotel Style:
#1 Family Hotel in Matthews
#1 Best Value Hotel in Matthews
#1 Business Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Matthews-Charlotte staff and other travellers.
3 questions
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Questions? Get answers from Comfort Inn Matthews-Charlotte staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have stayed in several different rooms and they have been just fine.”
 of 5 bubbles MB_Beach_Lover45, 21 Dec 2016 | Read review
“We were on first floor and it was very quiet.”
 of 5 bubbles DebM520, 4 Dec 2016 | Read review
“Get the executive suite! Jacuzzi s in the bedroom area. Loved it!”
 of 5 bubbles annarL3859EL, 3 Dec 2016 | Read review
“We stayed on the ground floor and had no issues, noise or otherwise.”
 of 5 bubbles Frugal-Travellers, 25 Nov 2016 | Read review
“We always ask for a room away from the desk area on the ground floor.”
 of 5 bubbles authored, 21 Nov 2016 | Read review
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