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Embassy Suites by Hilton Raleigh - Crabtree

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Embassy Suites by Hilton Raleigh - Crabtree
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785 Reviews from our TripAdvisor Community

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Showing 772: English reviews
Durham, North Carolina
Reviewed 3 days ago NEW

I did not get the privilege of staying here before the renovations but Lord have mercy- this place is awesome. I stayed here for my godson's birthday and we just enjoyed ourselves. The front desk staff is totally awesome, especially Jay. Rooms were clean and breakfast was great.

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Helpful?
Thank Derrick T
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Our thanks for evaluating your stay at our hotel for your godson’s birthday celebrations. We are thrilled to read that you were overwhelmed with our facilities and outstanding service. I will definitely share your compliments with our Front Desk team, particularly with Jay. We appreciate your business and look forward to welcoming you back to the Embassy Suites Raleigh -...

Wilmington, North Carolina
Reviewed 5 days ago NEW

Wanted to give wife a nice experience with a high end Hotel and was very disappointed. The reception had 3 counters but only one worker doing check-in. Only one in front of me and it took over 30 minutes to check in and find a clean room ready and this was after 3:15-3:30 PM. After getting room went to get...

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Helpful?
Thank gtadennis
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for sharing your review and the details surrounding your recent stay. We are happy that you liked your clean room, our breakfast offerings, and location. Having said that, please accept my sincere apology for the lack of attention from our front desk associates, and for failing to live up to your service expectations and our own standards. We...

Four Oaks, North Carolina
Reviewed 5 days ago NEW

Carpet in room was worn and very dirty. Part of the Parking deck was closed off and filled with Trash and debris from some construction. Just not worth the money for what you are getting. More of an economy motel feel, just overpriced.

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Helpful?
Thank FourOaksLodging
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you very much for staying with us and taking the time to give us your feedback. I am so very sorry your stay did not meet your expectations. We are currently undergoing renovations and I am so very sorry for the overall feel of the hotel under these circumstances and any inconveniences this caused you. We hope you will...

Oakhurst, United States
Reviewed 6 days ago NEW

I had a problem with a reservation through no fault of the hotel. The front desk staff worked through it with me, with the utmost professionalism, compassion and caring I could of asked for. The hotel has recently been renovated and is top notch. If you're in the Raleigh/Durham area this is the place to stay! 10 out of 10

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Helpful?
Thank richardrE9364TU
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you so much for sharing your experience at the Embassy Suites Raleigh – Crabtree. I am delighted to see how much you liked our renovations and that our staff provided you with excellent service. Thank you for acknowledging our front desk team for a job well done, I'll be sure to share your comments with them. It was our...

Reviewed 1 week ago NEWvia mobile

We used this hotel when visiting relatives two years ago and the remodel is still going on. The new decor is nice; very modern. However they took out the hot tub which we were all looking forward to. It's still on their web site so that was very disappointing. Also staff had disagreements on when breakfast ended so there were...

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Helpful?
Thank Teresa F
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your return visit. We are sorry we fell short in meeting some of your expectations and for that we apologize. We will take this opportunity to ensure our website is clear about our amenities and revisit our training procedures as well. On a brighter note, we are glad you liked our décor and our newly renovated rooms....

Raleigh, North Carolina
Reviewed 1 week ago

Long renovation process, inconvenient from parking deck to lobby, no hot water available on the 2nd day, on and off all day long. Breakfast did not include cook to order items as advertised. Only had pork sausage and bacon, even hash brown tasted like bacon grease

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Helpful?
Thank youngk864
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for being our guest and for sharing your candid feedback. I am sorry for the inconvenience you experienced due to our ongoing renovations and will share your concern with my breakfast team. We would love you to experience our updated look and hope you will come back to see us in the near future. Alex Blanco, General Manager

Wilkesboro, North Carolina
Reviewed 1 week ago via mobile

After an extensive renovation, we had hoped we were in for a treat. The decor looks like IKEA in the lobby areas. And up in the rooms it is depressing. Dark gray and black with a couple of pictures that look like close-ups of blood cells. Even the sheer curtains over the windows are black. The light next to my...

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Helpful?
Thank smithie17
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to provide feedback about your stay. I am sorry to hear that you did not enjoy our newly renovated rooms. We will use your constructive review to make necessary improvements. I apologize for the problem you encountered with internet connectivity in your guest suite. I have followed up with our Engineering team to address...

kinston
Reviewed 1 week ago

This by far is the swankiest Embassy Suites I have ever seen! WOAH!! The rooms are comfortable and well put together. Also the bar and restaurant was quite amazing. I will stay here every time that I am in Raleigh!

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Helpful?
Thank thedeal81
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your glowing review! It is always nice to read when our guests enjoy the facilities we provide in our newly renovated hotel. We are thrilled to know you loved your well-appointed suite. We appreciate your business and look forward welcoming you back to the Embassy Suites Raleigh - Crabtree. Alex Blanco, General Manager

Washington, United States
Reviewed 1 week ago

The hotel is under construction as of 11/25/16 and it would appear that it will be that way for a while. The HVAC systems are the loudest I have ever experienced. The manager's reception was a nice surprise and the breakfast was the typical free hotel buffet breakfast.

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Helpful?
1Thank F3610FJrobertk
ManagerX1, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying at our hotel and for writing about your experience. We are happy that even with our renovations you were able to enjoy our amenities such as the manager’s reception and breakfast. On behalf of our team, I apologize for any inconveniences you encountered due to the changes currently taking place. We appreciate comments such as yours...

atlanta, United States
Reviewed 2 weeks ago

Renovations were almost complete and would have marked value higher if complete. Has the feel of Hilton hotels which is fine to me. Could use more seats in commons area, but they may be coming with renovations. Have seen some people complain about new shower doors. They are cry babies. It is fine and a nice shower.

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Helpful?
Thank michaelgW9186NV
ManagerX1, Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing the Embassy Suites Raleigh – Crabtree for your recent stay and for taking the time to post your review. We are glad to know that you had a nice stay. Please come back with your family and see our fully renovated property on your next visit to Raleigh. Alex Blanco, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 

Additional Information about Embassy Suites by Hilton Raleigh - Crabtree

Address: 4700 Creedmoor Rd, Raleigh, NC 27612-5802
Region: United States > North Carolina > Raleigh
Price Range: £113 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Crabtree 3.5*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, Expedia, Orbitz, Travelocity, Hotels.com and Odigeo so you can book your Embassy Suites by Hilton Raleigh - Crabtree reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#18 Business Hotel in Raleigh
#23 Romantic Hotel in Raleigh
#26 Family Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Raleigh - Crabtree staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Raleigh - Crabtree staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free Wifi for Honors members”
 of 5 bubbles atlsamx, 10 Nov 2016 | Read review
“Book at another hotel. This one is under major construction.”
 of 5 bubbles safetybobann763, 30 Aug 2016 | Read review
“stay in a different hotel”
 of 5 bubbles F1978ZZdavidk, 19 Aug 2016 | Read review
“don't stay here until the construction has been completed.”
 of 5 bubbles Birchpl, 29 Jul 2016 | Read review
“Stay away until renovations are complete.”
 of 5 bubbles williamlM7251FY, 25 Apr 2016 | Read review
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