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Raleigh Marriott Crabtree Valley

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451 Reviews from our TripAdvisor Community

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Showing 442: English reviews
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NC
Reviewed 3 days ago NEW

Big THANKS to Mr. James Harris, the Guest Services Manager and his great Staff! After making reservations for that day, it did not go as planned. Departed late, grumpy and tired. Upon arrival, which was later than expected, we were met by the Front Desk Staff with smiles, professionals and exceptional service. The property was clean, contemporary and classy. Our...

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Helpful?
Thank C7860UPjoej
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear C7860UPjoej, We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our friendly service after a long day of travel. Our associates are the key to providing our guests with a satisfying stay. We appreciate your kind remarks and hope to see you again. Best, Dan Freeland...

Reviewed 1 week ago

Perfect Location for dining and shopping, Crabtree Mall is an easy walk, avoid the parking hassle. Breakfast and Dinner were above par. The service was great, very friendly. Easy on site free parking.

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Helpful?
Thank Charles J
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Charles J, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Dan Freeland General Manager

Atlanta, Georgia
Reviewed 2 weeks ago

I travel every week and Raleigh is one of my favorite places to travel to because the Raleigh Marriott Crabtree Valley does an excellent job from top to bottom. The hotel looks brand new, the rooms are fantastic, the outdoor area with fire pit is perfect for entertaining or a night cap and everyone at the front desk are extremely...

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Helpful?
Thank tlandrey
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear tlandrey, Welcome back! Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our modern rooms and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best, Dan Freeland General Manager

New York City, New York
Reviewed 2 weeks ago

This hotel has an incidentals charge of $50/a night that will be charged to your credit or debit card even if you do not have any incidentals. We checked our bill at check-out and it was for the correct amount. We were taken completely by surprise when we got home and our credit card was bill for two nights of...

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Helpful?
Thank C M
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear C M, Thank you for taking the time to share your review. Upon check-in a credit card is required for incidentals; an authorization occurs to be sure funds are available but the card is not charged. This authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf...

Greenville, North Carolina
Reviewed 2 weeks ago via mobile

With a terrific location, the only thing missing from this hotel was a modernization. Well, that has happened in a big way. The meeting spaces are first class, as is the lobby, bar and restaurants. The rooms are modern and comfortable- and quiet. I am happy to recommend this hotel.

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Helpful?
Thank Spence C
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Spence C, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to serve our guests better. We look forward to your return! Best, Dan Freeland General Manager

Kenilworth, United Kingdom
Reviewed 2 weeks ago

I've been sent to Raleigh on business many times over the last 10 years and the staff at the Marriott are always very keen to offer any assistance and a warm welcome. The rooms have been upgraded and apart from the lack of a decent desk they are very well equipped. Laundry is pricey, but if you have to use...

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Helpful?
Thank David M
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear David M, We are delighted to hear of the comfort you experience at our hotel. We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We hope to see you again soon. Best, Dan...

Amsterdam, The Netherlands
Reviewed 4 weeks ago via mobile

For business purposes stayed in this great hotel. Entering the lobby you see the modern environment. Totally renovated so I heared. The room is very modern. A great bed and bathroom. The staff can be more friendly and helpfull. A pity for Marriott. The hotel is situated in front of a major mall.

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Helpful?
Thank EdM69
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear EdM69, I’m glad you enjoyed our modern accommodations and location. Please accept my sincere apology for any lapses in service that you encountered. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to...

Reviewed 4 weeks ago

I've been going to Marriotts in the RTP area for a few years now. This was one of the early properties I tried when I first started. It was pre-renovation, and the hotel was so-so, and when the renovation hit it was messy. I stuck it out and went a few times because the concierges I had met there, Tim...

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Helpful?
Thank Scott F
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Scott F, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Dan...

Savannah
Reviewed 13 February 2017

The hotel was easy to locate. Very nice staff. Across the street from the Crabtree Mall with a lot of nice stores and a food court. Very well kept. Was there for a convention so a lot of traveling around the hotel, but well marked and easy to locate rooms. Plenty of outlets and USB connections in the room.

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Helpful?
Thank Trish R
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Trish R, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our amenities and accommodations. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Dan Freeland General Manager

Charlotte, North Carolina
Reviewed 7 February 2017 via mobile

I happened to travel to Raleigh on 2/7 for business and just happened to stay at the Crabtree Marriott I knew they had renovations that were about done ----- wow did I come on the right day. First, the renovations are the real deal. The room must have been renovated to the studs. Unlike some other hotel renovations they replaced...

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Helpful?
Thank CJAce11
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear CJAce11, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn you had a pleasant time. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel and renovations. Best, Dan Freeland General Manager

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We're redefining the hotel stay here at the newly renovated Raleigh Marriott Crabtree Valley with fresh, innovative, warm and inviting design. Our contemporary hotel has been entirely reborn, including sleek new guest rooms, enticing public spaces, 20,000 square feet of meeting and event space, and a well-equipped fitness center. North Carolina cuisine and specialty cocktails can be had at the brand new BRAISE Contemporary Southern restaurant and bourbon bar. Guest rooms feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi, along with subtle touches of North Carolina in the décor. Weddings shine in our ballrooms and our catering is nothing short of remarkable. Our unwavering commitment to exceptional service shines throughout each guest experience. Your stay will put you within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University. ... more   less 

Additional Information about Raleigh Marriott Crabtree Valley

Address: 4500 Marriott Drive, Raleigh, NC 27612-3365
Region: United States > North Carolina > Raleigh
Price Range: £115 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Raleigh Marriott Crabtree Valley 3.5*
Number of rooms: 375
Reservation Options:
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Also Known As:
Raleigh Marriott Crabtree Valley Hotel Raleigh
Marriott Raleigh
Hotel Style:
#20 Business Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Raleigh Marriott Crabtree Valley staff and other travellers.
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Los Angeles, California
Charlotte, North Carolina, United States
Richmond, Virginia

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Questions? Get answers from Raleigh Marriott Crabtree Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors and the front of the hotel give a better view of the mall and was quiet.”
 of 5 bubbles C7860UPjoej, 21 Mar 2017 | Read review
“Ive never had a bad room on the concierge level!”
 of 5 bubbles tlandrey, 7 Mar 2017 | Read review
“Rooms at the back are freer from road noise.”
 of 5 bubbles A4653XMdavidm, 6 Mar 2017 | Read review
“Stay elsewhere”
 of 5 bubbles Caleb42, 30 Jan 2017 | Read review
“Request a room with a desk if you would like one.”
 of 5 bubbles DeniseFromOttawa, 20 Nov 2016 | Read review
5 of 5