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Sheraton Raleigh Hotel

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Traveller (22)
Room & Suite (59)
Dining (33)
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Overview
  • Excellent42%
  • Very good30%
  • Average17%
  • Poor9%
  • Terrible2%
Travellers talk about
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Fitness centre
3 Star Hotel
All hotel details
Offers from Sheraton Raleigh Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Raleigh Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (146)
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144 results
Traveller rating
57
44
25
14
4
Traveller type
Time of year
LanguageEnglish
57
44
25
14
4
Show reviews that mention
All reviewsthe club loungeconvention centerroom service from the restaurantcozy roomsales conferencewithin walking distancefront deskgreat location downtownthe performing arts centerparking passthe hotel's restauranthome baseconvenient parkingour entire stayheart of downtownred hatself park
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1 - 5 of 144 reviews
Reviewed 2 days ago

This is the first time I experienced not having soap, shampoo and conditioner being replenished. Usually at other hotels we have a new set of toiletries each day. We had to call the front desk and ask for them, and write a note to the...More

Thank CITravelfan
Response from Christine E, Manager at Sheraton Raleigh HotelResponded yesterday

Hi CITravelfan, I wanted to thank you for your review and honest feedback. We truly are sorry that we missed the areas that we did during the check in process. Our staff is one of the best in Raleigh and it saddens me that you...More

Hotel's Favourite
Reviewed 10 February 2018 via mobile

Hotel customer service was great as this location was hosting part of the conference i was here for. Location was very convenient to local government buildings, room was clean and bed was very comfortable. I highly recommend!

Thank Kimberly G
Response from Christine E, Manager at Sheraton Raleigh HotelResponded 11 February 2018

Thank you Kimberly G! We hope to see you again for business, or even maybe some leisure time in the city. We appreciate your feedback!

Reviewed 1 week ago

I will start by saying that I didn't stay in this hotel as I live in a neighboring town. I wanted to take a minute, however, and write, on behalf of all the crazy runners that bombarded the lobby (and restrooms) prior to the Rock'n'Roll...More

Thank Justine H
Response from Christine E, Manager at Sheraton Raleigh HotelResponded 4 days ago

Thank you Justine H- We appreciate your support as well! Sometimes being right in the middle of events can cause large crowds and disruption; however we pride ourselves in helping our city whenever possible. I am so happy we were able to accommodate you and...More

Reviewed 1 week ago via mobile

Hello, Sorry for the poor review but I need to say this. My family and I left six pieces of luggage in their luggage room for half a day. Nothing expensive was inside the suitcases except for a pair of Birkenstock sandals. Upon our arrival...More

Thank joseph h
Response from Christine E, Manager at Sheraton Raleigh HotelResponded 1 week ago

Dear joseph h, We feel you have reviewed the wrong hotel and we are sorry to hear about this incident. Unfortunately we do not have a "luggage room" nor a security you would have been transferred too in a missing items claim. Furthermore, the explanation...More

Reviewed 1 week ago via mobile

After traveling 27 hours I stood in front of the check in. It was one o clock at night. Busy hotell. I could not get the room I had booked and paid for. They where full, and this room was not available. I thought this...More

Thank Lars P
Response from Christine E, Manager at Sheraton Raleigh HotelResponded 1 week ago

Dear LarsP, First, allow me to apologize for the unpleasant experience. Our main goal is to provide the hospitality and services you need to be successful. We have failed you in that respect and we will work harder to make our amenities more pleasing to...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$155 - US$334 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Raleigh
Room types
Non-Smoking Rooms
Details
Price range
US$155 - US$334 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Raleigh
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (22)
Room & Suite (59)
Dining (33)
Pool & Beach (15)
Amenities (43)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
kelsenberg
16 January 2018|
AnswerShow all 4 answers
Response from SheratonRaleighMgt | Property representative |
Since the completion of our renovation in December 2016 all our Double rooms are equipped with two queen beds. We look forward to hosting you in August. Thanks
0
Votes
meballance
8 August 2017|
AnswerShow all 9 answers
Response from Christine E | Property representative |
Hello Self Parking is $18 and Valet is available at $28. I hope this helps!
0
Votes
ALtravel1223
16 January 2017|
AnswerShow all 9 answers
Response from Christine E | Property representative |
As an SPG member, you receive free internet for your loyalty always. The Club level option offers upgraded room amenities and exclusive complimentary access to Sheraton Club. This extra benefit includes 24 hour lounge access... More
1
Vote
Room Tips
"Upper floor was very nice"
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"Higher floor and lower numbers (eg, 1701, 1601) are quieter if you need the sleep"
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"great lounge food for breakfast and evening/dinner"
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"Hotel should have a courtesy shuttle"
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