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Mt Buller Chalet Hotel & Suites

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Mt Buller Chalet Hotel & Suites
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184 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2016 via mobile

Superb local food and brilliant ambiance.. coming back for sure.. over delivered and sensational wines.. under staffed but they did a great job for being so remote. We came with the family for our first trip to the snow... love it..

Helpful?
Thank Kay H
Geelong, Australia
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 September 2016 via mobile

In all areas the hotel needs an overview . Seasonal staff means that the service offered was unreliable - due to staff enthusiasm. Housekeeping was poor - beds made poorly - no vacuuming even after a request - cups not washed etc .. The hotel is well placed and very central - perhaps it was end of season that let... More 

Helpful?
Thank springs85
Harry W, General Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Thank you for taking the time to review our property. Please accept my sincere apologies for any disappointment you felt regarding the state of your room. I will pass this on to our housekeeping manager and insist it is better in future. Kind Regards, Harry Wellborne General Manager More 

Melbourne, Australia
Level Contributor
6 reviews
Reviewed 11 September 2016 via mobile

This place has sure gone down hill since last year! The beds were 3rd class. The trundle was a joke as it still looked like it was going to fold back up when straight! We had to fold the spare blanket up and put it under the mattress! The main bed had lost it springs creating the worst 3 nights... More 

Helpful?
Thank HKraz
Harry W, General Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Thank you for taking the time to review our property. I am disappointed to hear that we did not live up to your expectations. We take all guest feedback very seriously and I will ensure that this feedback is given to the relevant departments. In particular I will pass you comments regarding the food and beverage offering on to the... More 

Templestowe Lower, Australia
1 review
Reviewed 6 September 2016

It's is an awesome location with fantastic facilities. The rooms are not very modern however they are clean and more than adequate. The only complaint we have is that the base temperature of the room was far too hot & we could not leave the window open to cool it down because it blew straight onto the kids fold out... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank mlforster
Harry W, General Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Thank you for taking the time to review our property. I am happy that you enjoyed your stay. The heating has always been a little over zealous and we have attempted to reduce the temperatures over the years, however I have come to find that this is a common problem in Alpine Hotels. Kind Regards, Harry Wellborne General Manager, More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2016 via mobile

Very good hotel. Neat and tidy. Heater in every room, incl bathroom and closet. Wonderful view. Nice service. In the middle of winter activity around mt. Bulller. Next to some resto, shop, grocery and ski equipment centre, including chairlift station. Breakfast is little below average in term of variety of meals. There's bar and club in the hotel.

Helpful?
Thank Heng Y
Harry W, General Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Thank you for taking the time to review our property. I am glad you enjoyed your stay. Kind Regards, Harry Wellborne General Manager More 

Melbourne, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 September 2016 via mobile

Very clean and spacious Staff were very helpful and pleasant The Bar was a fun place to meet friends with a great atmosphere. Great for either a cup of coffee or glass of wine and basic snacks. The only drawback was the breakfast which was adequate and reasonably satisfying except for the scrambled eggs . These were almost inedible (powdered... More 

Helpful?
Thank Ruth4867
Harry W, General Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Thank you for taking the time to review our property. I am glad that overall you enjoyed your stay. We do take all feedback very seriously and to that end I will forward a copy of your comments to the operator of the Food & Beverage Outlets within the hotel. Kind Regards, Harry Wellborne General Manager More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 August 2016

Was disappointed to find that the hotel had leased out the in house restaurant and bar to an outside entity. The bar was closed in the early evening for private events on 2 days out of the 5 we stayed, so we asked to leave the premises on these occasions. It was originally a sports bar and had TVs to... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank eveh418
Harry W, General Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Thank you for taking the time to review our hotel. I am sincerely sorry for any disappointment you may feel as a result of having stayed with us. We take all guest feedback very seriously and I will be sure to send your comments through to the operator concerned. Kind Regards, Harry Wellborne General Manager More 

Travellers are raving about these Mount Buller hotels

Kuala Lumpur, Malaysia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2016

The minute you walk out of the hotel is the starting line for the beginner lift. So convenient for the us to start of the day. Comes with sofa bed and kids stay for free. Restaurants and grocery store are just next to the hotel.

Helpful?
Thank Joshua W
Harry W, General Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Thank you for taking the time to review our property. We are happy you enjoyed your stay. Kid Regards, Harry Wellborne General Manager More 

Victoria, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 August 2016 via mobile

Ideal location and cafe/wine bar nice. Rooms large but dated. Bathroom appliances (shower head) very old. Expensive compared to other ski hotels internationally. Location couldn't be better. Breakfast good with basic hot and cold options. Swimming pool good for the kids.

Helpful?
Thank Jackalien4
Harry W, General Manager at Mt Buller Chalet Hotel & Suites, responded to this review

Thank you for taking the time to review our property. I am glad you enjoyed your stay. We hope to welcome you back again sometime in the future. Kind Regards, Harry Wellborne General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Mt Buller Chalet Hotel and Suites is in a central village location in the Mt Buller alpine resort, 3 hours drive north east of Melbourne. The chalet features 40 rooms, with spectacular views of either the mountains or valley, a restaurant, indoor heated swimming pool, spa, gym and sauna. ... more   less 

Additional Information about Mt Buller Chalet Hotel & Suites

Address: 5 Summit Road, Mount Buller, Victoria 3723, Australia
Region: Australia > Victoria > Mount Buller
Price Range: £84 - £1,093 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mt Buller Chalet Hotel & Suites 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Mercure Mt Buller
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Questions & Answers

Questions? Get answers from Mt Buller Chalet Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only tried the Bar/café so can't comment”
 of 5 bubbles RobertC117, 30 Jan 2016 | Read review
“Probably stay elsewhere!”
 of 5 bubbles CharlieD3000, 17 Sep 2015 | Read review
“Good luck, requests don't appear to be observed or addressed”
 of 5 bubbles lovetravelexplore, 13 Sep 2015 | Read review
“Stay away from the reception and restaurant areas.”
 of 5 bubbles Carolinahej, 31 Aug 2015 | Read review
“Stay at another hotel.”
 of 5 bubbles jacksonm367, 30 Aug 2015 | Read review
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