We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Smoky Mountain Inn

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
BEST WESTERN Smoky Mountain Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

526 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 519: English reviews
1 review
Reviewed 5 days ago NEW via mobile

Modern, clean rooms, friendly staff, good continental breakfast. Very convenient location. We will definitely stay here again! Only minor thing is the breakfast area is a little small when it's a busy breakfast rush.

Helpful?
Thank Melinda G
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

In town for almost two weeks for work. I was able to stay in the same room the whole time. Great location to the smokey mountains. A great area to take in the fall colors. Easy driving distance to town. Nothing really with in walking distance. Nice folks though. Happy with our stay.

Helpful?
Thank Luke T
Winston Salem, North Carolina
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

No need to look any further, this is THE place to stay in Waynesville. Recently renovated inside and out. Clean, comfortable, friendly 100% rating. Located off Rt. 23/74 at exit 98. Breakfast room with plenty of choices for everyone. Plenty of outdoor seating areas. A plus is this place is pet and smoke free so the rooms smell fresh and... More 

Helpful?
Thank charlotte w
virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Great hotel. They are super nice and so kind to us after a terrible experience the night before at another hotel. Very clean, great amenities, beautiful views...highly recommend! They also have free breakfast!

Helpful?
Thank tooffairy
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are honored to have the opportunity to host your Thanksgiving holiday. This time of year in Waynesville is beautiful as the weather is slowly changing from the summer warmth to the crispy fall weather. If there is anything we can do to host your next visit to Waynesville,... More 

Williamsburg, Virginia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

Wonderful to receive check in phone c all feom front desk aftwr we were in our room for a little while. Very clean. Great shower head. Comfortable bed. Clean air filters. Wonderful to be able to adjust air so easily. One recommendation is to raise the height of the sink counter. Way to low. More luke set at accessible height... More 

Helpful?
Thank boltwoman1
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you had a wonderful experience and found our facility to be clean and comfortable. We appreciate your candid feedback and will continue to look into the various ways we can improve our offerings. Thanks again for choosing Smoky Mountain Inn and sharing you... More 

Wanganui
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

The room was old style but clean.Very noisy air conditioner. The front desk staff were inattentive and not welcoming. Our internet booking said check in at 3pm and we arrived at 2.50 and were told the check in wasn't until 4pm but were begrudgingly allowed to check in. Their own info. in the room said check in was 2pm! Good... More 

Helpful?
Thank Claire M
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Claire, Thank you for choosing to stay at the Smoky Mountain Inn. I am sorry to hear about your experience at our facility. Our staff works hard to ensure our guests have a comfortable stay. We will look into our collateral items and online areas to ensure they are inline with our 4pm check in time policy. If there is... More 

Berea, Kentucky
Level Contributor
2 reviews
Reviewed 2 weeks ago

What a wonderful place to stay. Debra went above and beyond to make our stay great. This was our second stay here and we will definitely be back. It is more than just a hotel. The view of the mountains is spectacular. The locations to downtown is perfect. I would recommend this hotel to anyone who wants a great getaway.

Helpful?
Thank treaj012
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing Smoky Mountain Inn for your lodging needs. We have a very dedicated and hardworking staff as you experienced firsthand. We all try to create a calm, peaceful environment for all of our guests. Our proximity to Downtown Waynesville, Blue Ridge Parkway, Biltmore Estate and Cherokee makes us a convenient choice for travelers looking to spend time... More 

North Augusta, South Carolina
Level Contributor
143 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 weeks ago

the location is nice with a view . Check in was quick and easy the staff in all cases were very friendly . The room was very clean as was the bath, All rooms are nonsmoking but placed around the hotel were benches ,tables chairs and even two fire pits. the only downside was the breakfast there were no eggs... More 

Helpful?
Thank William B
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

William, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you found our facility to be clean and comfortable and our staff to be hospitable. We take pride in providing a relaxing atmosphere for our patrons. As you pointed out, we have increased the outdoor seating around the facility for our guests... More 

Madison, Alabama
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 weeks ago

This was a great motel. The view was great. Friendly staff, nice breakfast, welcome bag in the room, nice, thick towels, comfortable chair, great shower head in the tub, very clean. The grounds were pleasant with swings and picnic tables. The sheets fit the mattress. Would certainly stay here again.

Helpful?
Thank May100
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

May, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed your stay and the new updates we have made to our guestrooms. As you can see, our staff takes pride in providing wonderful customer care and creating a clean, hospitable environment for our guests. If there is anything we can... More 

Lake Charles
2 reviews
Reviewed 4 weeks ago

Loved this place. Very clean. I'm picky and could not find anything wrong with the room. Staff could not have been more helpful . They provide water and snacks each day ,Would not even consider staying anywhere else

Helpful?
Thank Lynda J
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Lynda, Thank you for choosing to stay at the Smoky Mountain Inn. I am glad to hear that you enjoyed your stay and found our facility to be clean and comfortable. Our staff takes pride in providing wonderful customer care. We all look forward to hosting your next visit to Waynesville! Thanks for taking the time out of your busy... More 

128 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (107)
Viewed
Pool/Beach Area (11)
Viewed
View from Room (16)
Viewed
Hotel & Grounds (30)
Viewed
Family/Play Areas (1)
Viewed
Dining (7)
Viewed
Room/Suite (11)
Viewed
Bathroom (2)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Bathroom (2)
Viewed
Room/Suite (6)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (3)
Viewed
Hotel & Grounds (4)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Waynesville
4.9 mi away
Lake Junaluska Conference and Retreat Center
5.6 mi away
BEST WESTERN Mountainbrook Inn
BEST WESTERN Mountainbrook Inn
#3 of 27 in Maggie Valley
425 reviews
15.1 mi away
BEST WESTERN PLUS River Escape Inn & Suites
Show Prices
Show Prices
Show Prices
5.1 mi away
Comfort Inn
Comfort Inn
#5 of 27 in Maggie Valley
248 reviews
0.9 mi away
The Waynesville Inn, Golf Resort & Spa
2.8 mi away
Econo Lodge
Econo Lodge
#4 of 8 in Waynesville
85 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Region: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: £70 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Travelocity, Odigeo and Priceline so you can book your BEST WESTERN Smoky Mountain Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Smoky Mountain Inn staff and other travellers.
6 questions
Ask a question
Bellingham
1 month ago
Cary, North Carolina
7 months ago
Boynton Beach, Florida
over a year ago
Weston-super-Mare, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from BEST WESTERN Smoky Mountain Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the mountains. Second floor.”
 of 5 bubbles treaj012, 14 Nov 2016 | Read review
“upper floor in the front”
 of 5 bubbles gtmobill, 8 Nov 2016 | Read review
“all rooms are good”
 of 5 bubbles 485lyndaj, 31 Oct 2016 | Read review
“Wonderful mountain views from every room.”
 of 5 bubbles NanE161, 16 Oct 2016 | Read review
“The 2nd floor has more views than the bottom.”
 of 5 bubbles minivandivia71, 7 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay