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BEST WESTERN Smoky Mountain Inn

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532 Reviews from our TripAdvisor Community

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Showing 525: English reviews
Greenwood, Indiana
Reviewed 1 week ago NEWvia mobile

This was a nice, clean place to stay. The beds were comfortable and were well cared for by the staff there. The only problem was the sound coming from the next room. We turned on the fan to block the noise. Everyone was The breakfast was as continental breakfasts are and the attendant on duty was diligent to keep it...

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Thank sjR111
Vero Beach, FL
Reviewed 2 weeks ago

Such a nice and friendly hotel in near the Great Smokey Mountains and Blue Ridge Parkway in North Carolina. The owner was hands on and the staff was excellent. We had a wonderful stay here. Would definitely stay here again.

Review collected in partnership with Best Western
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Thank FLElly
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you enjoyed our Inn and found our staff to friendly & hospitable. We all take pride in providing a clean and peaceful atmosphere. Many guests, such as yourself, find our proximity to popular attractions to be extremely convenient when traveling around Western North...

Marion, Virginia
Reviewed 4 weeks ago via mobile

I am a business woman that travels alone and I have been staying at this hotel since April 2016 at least two nights a week every week. I would like to let everyone know that the review below could be the farthest from the truth as far as the location and the safety issue for a single woman. I have...

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1Thank cpool2022
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for continuing to choose the Smoky Mountain Inn for your lodging needs. As you know, our staff enjoys and takes pride in providing a calm, relaxing and hospitable environment for all of our guests. We have numerous patrons that enjoy feeding, photographing and interacting with the donkeys at the bottom of the hill. Our surroundings and offerings allow...

Reviewed 4 weeks ago via mobile

... And, that's a great view! I am a traveling Ob/Gyn (drcathylbagleydotcom) back on medical assignment in North Carolina's beautiful mountains this weekend. My agent booked a stay this time at Best Western Smoky Maintain Inn in West Waynesville, NC. This modest inn's conveniently located just off an expressway. Though it sits isolated atop a mountain, strip malls containing various...

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Thank drcathylbagleydotcom
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Dr. Bagley, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you gave our facility an opportunity to meet your lodging needs. Our staff takes pride in providing a relaxing, clean and hospitable environment. As you pointed out, we are conveniently located near the highway, but also isolated enough on top of...

Dallas, Texas (relocated from NY, Boston)
Reviewed 11 December 2016

This is a perfectly fine place to stay if you need lodging in the area. Our room was spacious with a sofa, fridge and microwave. Everything was clean and recently updated. The front desk staff was very friendly and went beyond just minimal service. We arrived early on a day where they were to be fully booked. Rather than tell...

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Thank Christnp2
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Chris, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you found our Inn to be clean, spacious and our staff to be hospitable. I hope you were able to notice that we take pride in providing a wonderful guest experience. Many travelers, such as yourself, find our Inn to be convenient...

Hickory, North Carolina
Reviewed 11 December 2016

First time staying in a Best Western. Room was very clean, comfortable. Small bathroom but overall a very nice play to stay. Continental breakfast was okay but no scrambled eggs, bacon, sausage, etc. Close to all activities we had planned.

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Thank Vickie E
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Vickie, Thank you for choosing to stay at the Smoky Mountain Inn. We are delighted to hear that you found our facility to be clean and relaxing. Our staff takes pride in providing a wonderful guest experience. We are always exploring ways to make our facility better, so we appreciate your candid feedback. Thanks again for choosing to stay at...

Reviewed 29 November 2016 via mobile

Modern, clean rooms, friendly staff, good continental breakfast. Very convenient location. We will definitely stay here again! Only minor thing is the breakfast area is a little small when it's a busy breakfast rush.

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Thank Melinda G
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Melinda, Thank you for choosing to stay at the Smoky Mountain Inn. Our staff takes pride in providing a clean, comfortable and peaceful environment for all of our patrons. Our location makes our hotel a convenient choice for guests looking to be central to numerous attractions, restaurants and retail shops. If there is anything we can do to help you...

Reviewed 25 November 2016

In town for almost two weeks for work. I was able to stay in the same room the whole time. Great location to the smokey mountains. A great area to take in the fall colors. Easy driving distance to town. Nothing really with in walking distance. Nice folks though. Happy with our stay.

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Thank Luke T
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Luke, Thank you for choosing Smoky Mountain Inn for your lodging needs. We are excited that you decided to spend a couple of weeks with us. Our location to numerous eateries, retail shops, and highways makes us a convenient location for guests coming to Waynesville for pleasure or work. We thank you for taking the time to share your feedback...

Winston Salem, North Carolina
Reviewed 25 November 2016

No need to look any further, this is THE place to stay in Waynesville. Recently renovated inside and out. Clean, comfortable, friendly 100% rating. Located off Rt. 23/74 at exit 98. Breakfast room with plenty of choices for everyone. Plenty of outdoor seating areas. A plus is this place is pet and smoke free so the rooms smell fresh and...

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Thank charlotte w
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Charlotte, Thank you for choosing the Smoky Mountain Inn for your lodging needs. I am so glad to hear that you like our newly renovated rooms and property. As you pointed out, we have increased the size of our breakfast room and added exterior seating to better take in the picturesque views of Smoky Mountains. Our staff takes pride in...

virginia
Reviewed 24 November 2016 via mobile

Great hotel. They are super nice and so kind to us after a terrible experience the night before at another hotel. Very clean, great amenities, beautiful views...highly recommend! They also have free breakfast!

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Thank tooffairy
Manager_BWSMI, Manager at BEST WESTERN Smoky Mountain Inn, responded to this review

Thank you for choosing to stay at the Smoky Mountain Inn. We are honored to have the opportunity to host your Thanksgiving holiday. This time of year in Waynesville is beautiful as the weather is slowly changing from the summer warmth to the crispy fall weather. If there is anything we can do to host your next visit to Waynesville,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Region: United States > North Carolina > North Carolina Mountains > Waynesville
Price Range: £72 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Smoky Mountain Inn 2.5*
Number of rooms: 58
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Smoky Mountain Inn staff and other travellers.
6 questions
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Bellingham
3 months ago
Cary, North Carolina
9 months ago
Boynton Beach, Florida
over a year ago
Weston-super-Mare, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Smoky Mountain Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the mountains. Second floor.”
 of 5 bubbles treaj012, 14 Nov 2016 | Read review
“upper floor in the front”
 of 5 bubbles gtmobill, 8 Nov 2016 | Read review
“all rooms are good”
 of 5 bubbles 485lyndaj, 31 Oct 2016 | Read review
“Wonderful mountain views from every room.”
 of 5 bubbles NanE161, 16 Oct 2016 | Read review
“The 2nd floor has more views than the bottom.”
 of 5 bubbles minivandivia71, 7 Oct 2016 | Read review
5 of 5
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