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Candlewood Suites Wilson

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152 Reviews from our TripAdvisor Community

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Showing 152: English reviews
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Reviewed 4 days ago NEWvia mobile

I have stayed at the Candlewood Suites in Wilson, NC many times before, but I experienced a theft in my room during my stay this weekend Feb. 18-19, 2017. Once I discovered that my items had been stolen and reported to the front desk staff, no manager was onsite was there to offer assistance. I was told I had to...

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Helpful?
Thank Tawanda P
America
Reviewed 2 weeks ago

This Candlewood hasn't been updated yet. Place was full of construction workers drinking beer in the lobby, watching TV and fraternizing with the staff. No milk in the pantry. At least it was clean. I couldn't wait to get back on the road.

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Helpful?
Thank Mr_Vengeance
IHGService, Guest Relations Manager at Candlewood Suites Wilson, responded to this review

Hi Mr_Vengeance, Thank you for you stay and for posting a review. It is good to know that you appreciated our location and the cleanliness of the property. However, it is regrettable that some our our facilities and services did not come close or be at par with your expectations. I apologize for any inconvenience this may have caused you...

Hilton Head, South Carolina
Reviewed 5 weeks ago

First time we stayed at the Wilson Candlewood Suites location. No surprises, same level of quality and comfort we've gotten used to expect. Plus it's located just a couple of miles from I-95, has lots of shopping nearby and a good choice of adjacent/nearby restaurants to pick from. Plus smoking rooms and pet friendly.

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Thank susan h
Northern Virginia, Virginia
Reviewed 20 December 2016

Worst hotel experience of my life. Just awful. I reserved a room, with two beds, was given a room with only one. They said that was what was reserved, but that's a lie based on my confirmation email. Full hotel, so no other rooms. Had to borrow an inflatable mattress for three nights which was not pleasant. They promised to...

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Helpful?
1Thank GTamerlane
Management response:

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Cathy...

Reviewed 18 December 2016 via mobile

Candlewood Suites in Wilson, NC was a pleasant stay for me. The front desk staff was very professional, the room was immaculate, and the location is convenient (they are near restaurants n shops a traveller could easily walk to. I will definitely be utilizing this establishment for my next trip to Wilson, NC.

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Helpful?
Thank Gwyn95
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Cathy D Director of Sales

Washington DC, District of Columbia
Reviewed 3 December 2016

This hotel had comfortable rooms and accommodating service staff. Also located near enough other locations to get a good meal. The breakfast area was rather small compared to other Candlewood Suite hotels, I've visited, so I was definitely thankful for the nearby additional options.

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Helpful?
Thank cehwriter
IHGService, Guest Relations Manager at Candlewood Suites Wilson, responded to this review

Dear cehwriter, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the condition of our rooms and the service provided by our staff. However, I was concerned to see that you were not impressed with our Candlewood Cupboard. I would like to apologize for any...

Cincinnati, Ohio
Reviewed 29 November 2016

I booked 2 rooms because I was traveling with children. The rooms we were given were on separate floors. I asked if it was possible to have rooms next to each other or at least on the same floor. I was told they were booked, I asked if it would be possible to have one of the rooms moved at...

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3Thank CamD83
IHGService, Guest Relations Manager at Candlewood Suites Wilson, responded to this review

Dear CamD83, Thank you for your detailed review of your stay. We value each feedback as this will allow us to identify areas that may benefit from additional attention. It is disheartening to know that your experience was not as pleasant as it should have been. This is not the customer service we endeavor to deliver our guests and for...

Pittsburgh, Pennsylvania
Reviewed 16 November 2016 via mobile

The rate was very good . The room was dirty . Hair was on the bed sheets to mention one . My grandson could not play at all on the floor. The carpet was not suitable for a child or our feet for that matter. We asked for extra towels so that we could make a path where he would...

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1Thank KathyS5
IHGService, Guest Relations Manager at Candlewood Suites Wilson, responded to this review

Dear KathyS5, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Candlewood Suites around. I am glad that you found the rates we offered to be very good. On the other hand, we’re very sorry that room cleanliness...

Concord, North Carolina
Reviewed 7 November 2016 via mobile

I booked my reservation for an upcoming NC State Soccer Tournament through the Candlewood Suites corporate office. When I didn't receive an email confirming my reservation, I called the hotel directly. Let's say the only thing the corporate office got right was the time of my reservation. Heather with care and professionalism booked my hotel and upgraded me to a...

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Thank kwisdom
Reviewed 31 October 2016 via mobile

The one star is for Natasha, head of housekeeping, who came in our room and cleaned the floors AFTER we checked into a dirty room. Hair was on the floors and after Natasha left, we found hair in the tub and the kitchen countertop was dirty too. There were small gnats in the stinky room. Right when you enter the...

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1Thank MissySearson
IHGService, Guest Relations Manager at Candlewood Suites Wilson, responded to this review

Dear MissySearson, We appreciate your time in writing a review about your previous stay in our Candlewood Suites Wilson, NC. It gives us much concern that your stay has not met your expectations particularly with the lobby area and room upkeep. These are not the standards that we strive for and rest assured we would be talking to our team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Newest Extended Stay Hotel in Wilson, NC You can enjoy an affordable stay in a convenient location when you choose the pet friendly Candlewood Suites extended stay hotel of Wilson, North Carolina. Our hotel's location is just a short drive from area attractions like the Willow Springs Country Club & Golf Course and area shopping malls. You can enjoy an entertaining movie at the Carmike Cinema or see a performance at the Edna Boykin Cultural Center. To learn about the area, take a walk or drive among the more than 25 nationally registered historic buildings in historic, downtown Wilson. Lodging here puts you in close proximity to Merck, Kidde Technologies Inc., Bridgestone/Firestone Inc., Cott Beverages, Leiner Health Products, Perdue Pharmaceutical and other businesses in downtown Wilson. Our hotel offers unlimited access to our state-of-the-art business center to help you work efficiently. Unlike other Wilson, North Carolina hotels, we offer the ideal amenities long-term travelers want, such as free laundry facilities, a 24-hour fitness center and our 24-hour Candlewood Cupboard convenience store. Each studio and one-bedroom suite is designed with a fully equipped kitchen, our 'Comforts of Home' bedding, a 32-inch TV with a DVD player and a workspace with an over-sized desk, two chairs, a speakerphone and free high-speed Internet access. Call today to reserve a suite in our extended stay hotel of Wilson, NC. ... more   less 

Additional Information about Candlewood Suites Wilson

Address: 2915 Independence Drive West, Wilson, NC 27896
Region: United States > North Carolina > Wilson
Price Range: £67 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Wilson 2.5*
Number of rooms: 95
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Also Known As:
Candlewood Suites Wilson Hotel Wilson
Wilson Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Wilson staff and other travellers.
2 questions
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New York
over a year ago
Johns Island, SC USA
over a year ago

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Questions? Get answers from Candlewood Suites Wilson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own milk.”
 of 5 bubbles Mr_Vengeance, 6 Feb 2017 | Read review
“clean cool room”
 of 5 bubbles scotsman201072, 25 Aug 2016 | Read review
“anything away from the elevator is quiet”
 of 5 bubbles DWhite1157, 19 Aug 2016 | Read review
“Don't think there is a bad side.”
 of 5 bubbles Adam56, 10 May 2016 | Read review
“Hotel off main drag so front rooms are quiet. Back rooms face a railroad track. No prob. Still quiet.”
 of 5 bubbles rosietomato, 29 Apr 2016 | Read review
5 of 5