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Hotel Gergana

Traveller (176)
Room & Suite (42)
Pool & Beach (24)

About

Location
Cleanliness
Service
Value
Hotel Gergana is located directly at the beach in proximity to the reserve Baltata, famous for its natural dense forests and rare species. It consists of 293 comfortable rooms and offers All Inclusive meal and beverage services in its buffet restaurant, 2 bars and a pool bar. All guests accommodated for minimum 7 nights benefit from the Dine Around throughout the entire summer season. There are 2 lounge chairs and a sun umbrella available per room. They can be used on the beach or at the hotel's swimming pool, which also has a children's section. A children's playground and a six-day- a- week diverse entertainment program for adults and children are at the disposal of the guests of Hotel Gergana. Free Wi-Fi at 1 Mbps is available in all public areas.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Airport Transportation
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Laundry Service
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Family
HOTEL CLASS
205Reviews
208Photos
13Q+A
24Room tips
Traveller rating
  • 87
  • 50
  • 39
  • 18
  • 11
Time of year
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  • English
Popular mentions
We stayed for 2 weeks, 5 adults and 2 children. The setting is amazing, located directly on the beach. All the hotel staff, were friendly, welcoming and very helpful. Food was plentiful, wide variety of choice. Twice daily BBQ. Cuisine was wonderful rare to find an all
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Response from GalinaN124, General Manager at Hotel Gergana
Responded 9 Oct 2018
Thank you Milesh for the great review! We are glad to read, that your vacation in Gergana hotel was so amazing. You are always welcome in our hotel! Best regards! Galina Nikova General Manager
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We stayed at Hotel Gergana for one week. I have never before stayed at such a terrible hotel. The staff is incredibly rude and the food is the worst. It’s the same every day, and often leftovers. It’s actually the first time I have lost weight on a vacation. The hotel is
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Response from GalinaN124, General Manager at Hotel Gergana
Responded 3 Oct 2018
Dear Michael, we are very surprised to read your negative review! Our staff is uncredibly polite and friendly with the guests. In the restaurant there is a plenty of food - always 2 type of soups, 4 types of meat, vegetables, desserts, fruits and ice cream! Sometimes, when the weather is bad, the guests are not satisfied from the holiday. I these rainy days, we are offering so many excursions in the area, but you choose to play cards in the lobby, instead to visit our beautiful region. For us, this is not a reason to write a bad review like this!!! We wish you all the best! Galina Nikova General Manager
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we stayed 2 weeks 2 x couples. lovely setting on a nice clean beach and near to albena centre food was plentiful, tasty. and of good quality,very clean restaurant, snacks available cooked fresh to order in the afternoon, ice cream available all day,rooms are clean and we had
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Response from GalinaN124, General Manager at Hotel Gergana
Responded 1 Oct 2018
Thank you for the review! We take seriously the criticism about the pool staff. We appologize for their behavior and we will make some changes.... Anyway, you are always welcome in Gergana hotel! See you next year again! Best regards! Galina Nikova General Manager
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+1
We just left the hotel (one day earlier than we should), and I couldn’t wait to share my experience at this hotel, because I think other people need to know that this hotel is not what they are expecting for. Firstly, it is not a 4* hotel how it’s written everywhere you search
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Response from GalinaN124, General Manager at Hotel Gergana
Responded 11 Sep 2018
Your review is very away from the truth! Our hotel is 4 stars, not 3. We know very well, that the building is not brandnew, but the service is on high level. When you came for check-in, you received 2 standart rooms with sea view side by side. All the rooms in the hotel are absolutely the same - doesn`t matter if they are on the 1st floor or on the 10th floor, A or B section. Your behavior was unacceptable - with threats. Nobody was rude at the reception and nobody wanted to cheat you. We gave you a opportunity to choose between many rooms and you picked up 2 in the end. Also, by ckeck-in you received description for all inclusive in romanian language, written by me personally. We have not so many guests from Romania, but we respect them as any other nationality. The pool area is clean and the water is blue as a sky!!! The parking is 10 euro per day and this information is written in our website and everywhere in the resort! We wish you all the best! Galina Nikova General Manager
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This area is English minority and German, Russian and romainian majority! English are looked down on as staff in the area outside the hotel in the central areas shops,bars,buses, shuttles all very rude to English they shut u down and don’t want to know it’s our first time here n
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Response from Galina N, General Manager at Hotel Gergana
Responded 26 Aug 2018
Hello from Albena! I`dont think you are talking about our hotel. Maybe you are in another hotel. Your review is not true. We love english people. We have so many nationality in the house, so I can not take this serious. Our team wish you all the best and welcome in our hotel! Galina Nikova General Manager
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Widoki
The room
The room
Photo provided by managementHotel Gergana
Bathroom Apartment
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1234569
My by order. But very limited selection. Cocktails are extra and fairly pricey. Again I would definitely not recommend this hotel, as staff is very rude and the food there terrible
1 vote
hi. we've been there last summer. the "locals" are bulg. beer, wine, sparkling wine and some of thier spirits like wodka. and soft drinks, of course.
0 votes
Hi, yes there is a kettle, but you need your own beach towels. Have a great trip!
2 votes
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Thank you, we stayed at the back before so im guessing they are pretty small😮
0 votes
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123
"I'd definitely recommend seaview rooms - especially the 2 bed apartment."
"pay extra for see view well worth it room 3011 was realy nice"
"VIP rooms are worth the $. Bring your own beach towels."
"Ask for VIP rooms. Rooms with uneven numbers face the sea."
"If you don't want to wait up for elevators, choose a low floor"
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12345
PRICE RANGE
US$71 - US$213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gergana hotel albena
LOCATION
BulgariaDobrich ProvinceAlbena
NUMBER OF ROOMS
318
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