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Hotel Gergana

About
Location
Cleanliness
Service
Value
Hotel Gergana is located directly at the beach in proximity to the reserve Baltata, famous for its natural dense forests and rare species. It consists of 293 comfortable rooms and offers All Inclusive meal and beverage services in its buffet restaurant, 2 bars and a pool bar. All guests accommodated for minimum 7 nights benefit from the Dine Around throughout the entire summer season. There are 2 lounge chairs and a sun umbrella available per room. They can be used on the beach or at the hotel's swimming pool, which also has a children's section. A children's playground and a six-day- a- week diverse entertainment program for adults and children are at the disposal of the guests of Hotel Gergana. Free Wi-Fi at 1 Mbps is available in all public areas.
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Property amenities
Channel 1
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Shuttle Bus Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Outdoor pool
Children Activities (Kid / Family Friendly)
Room Service
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Dry Cleaning
Concierge
RTR
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Suites
Accessible rooms
Good to know
HOTEL STYLE
Classic
Great View
HOTEL CLASS
Location
Full view
Getting there
Varna Airport15 mi
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Reviews & more
205Reviews
208Photos
11Q+A
24Room tips
Traveller rating
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  • 11
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  • English
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We stayed for 2 weeks, 5 adults and 2 children. The setting is amazing, located directly on the beach. All the hotel staff, were friendly, welcoming and very helpful. Food was plentiful, wide variety of choice. Twice daily BBQ. Cuisine was wonderful rare to find an all inclu
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Response from GalinaN124, General Manager at Hotel Gergana
Responded 9 Oct 2018
Thank you Milesh for the great review! We are glad to read, that your vacation in Gergana hotel was so amazing. You are always welcome in our hotel! Best regards! Galina Nikova General Manager
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We stayed at Hotel Gergana for one week. I have never before stayed at such a terrible hotel.

The staff is incredibly rude and the food is the worst. It’s the same every day, and often leftovers. It’s actually the first time I have lost weight on a vacation.

The hotel is very
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Response from GalinaN124, General Manager at Hotel Gergana
Responded 3 Oct 2018
Dear Michael, we are very surprised to read your negative review! Our staff is uncredibly polite and friendly with the guests. In the restaurant there is a plenty of food - always 2 type of soups, 4 types of meat, vegetables, desserts, fruits and ice cream! Sometimes, when the weather is bad, the guests are not satisfied from the holiday. I these rainy days, we are offering so many excursions in the area, but you choose to play cards in the lobby, instead to visit our beautiful region. For us, this is not a reason to write a bad review like this!!! We wish you all the best! Galina Nikova General Manager
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we stayed 2 weeks 2 x couples. lovely setting on a nice clean beach and near to albena centre food was plentiful, tasty. and of good quality,very clean restaurant, snacks available cooked fresh to order in the afternoon, ice cream available all day,rooms are clean and we had beau
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Response from GalinaN124, General Manager at Hotel Gergana
Responded 1 Oct 2018
Thank you for the review! We take seriously the criticism about the pool staff. We appologize for their behavior and we will make some changes.... Anyway, you are always welcome in Gergana hotel! See you next year again! Best regards! Galina Nikova General Manager
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+1
We just left the hotel (one day earlier than we should), and I couldn’t wait to share my experience at this hotel, because I think other people need to know that this hotel is not what they are expecting for.
Firstly, it is not a 4* hotel how it’s written everywhere you search fo
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Response from GalinaN124, General Manager at Hotel Gergana
Responded 11 Sep 2018
Your review is very away from the truth! Our hotel is 4 stars, not 3. We know very well, that the building is not brandnew, but the service is on high level. When you came for check-in, you received 2 standart rooms with sea view side by side. All the rooms in the hotel are absolutely the same - doesn`t matter if they are on the 1st floor or on the 10th floor, A or B section. Your behavior was unacceptable - with threats. Nobody was rude at the reception and nobody wanted to cheat you. We gave you a opportunity to choose between many rooms and you picked up 2 in the end. Also, by ckeck-in you received description for all inclusive in romanian language, written by me personally. We have not so many guests from Romania, but we respect them as any other nationality. The pool area is clean and the water is blue as a sky!!! The parking is 10 euro per day and this information is written in our website and everywhere in the resort! We wish you all the best! Galina Nikova General Manager
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This area is English minority and German, Russian and romainian majority! English are looked down on as staff in the area outside the hotel in the central areas shops,bars,buses, shuttles all very rude to English they shut u down and don’t want to know it’s our first time here n
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Response from Galina N, General Manager at Hotel Gergana
Responded 26 Aug 2018
Hello from Albena! I`dont think you are talking about our hotel. Maybe you are in another hotel. Your review is not true. We love english people. We have so many nationality in the house, so I can not take this serious. Our team wish you all the best and welcome in our hotel! Galina Nikova General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining
Widoki
The room
The room
Photo provided by managementHotel Gergana
Bathroom Apartment
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1234569
Does the rooms have a kettle? And do they supply beach towels please? Travelling 8th sept thankyou
Hi, yes there is a kettle, but you need your own beach towels. Have a great trip!
2 votes
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We are looking to book our family holiday next year 2019 to the Hotel Gergana which looks amazing, we are going to Albena this August but staying elsewhere so I hope we can visit to have a look around the hotel and I have already emailed the hotel to ask but no reply yet. I this a good hotel for a family with young children? Am I right in thinking that the rooms have a mini bar and does anyone know what's in the mini bar and prices of the drinks please? Which brand drinks are included in the All Inclusive e.g Pepsi Max, Fruit Juice, Draft Lager Zagorka which is great? Does anyone know how far it is to walk to the main strip in Albena from the hotel please? Many thanks
Hi, the hotel is just 10min walking distance from the main strip of Albena and yes it is a young kids friendly hotel.As for the minibar and drinks selection sorry can’t remember that detailed.Hope this helps
1 vote
We stayed in this hotel before and had a park view, the balcony was very small, anyone stayed in a room with a sea view and can comment on the size of the balcony? Thank you
Thank you, we stayed at the back before so im guessing they are pretty small😮
0 votes
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Are there safes in the rooms and how much is the cost
The safes are in the room, very small and old fashioned, still using key, was 49 lvs for 2 weeks
0 votes
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Anyone used the spa? Prices reasonable?
Previous
"I'd definitely recommend seaview rooms - especially the 2 bed apartment."
"pay extra for see view well worth it room 3011 was realy nice"
"VIP rooms are worth the $. Bring your own beach towels."
"Ask for VIP rooms. Rooms with uneven numbers face the sea."
"If you don't want to wait up for elevators, choose a low floor"
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PRICE RANGE
US$71 - US$539 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gergana hotel albena
LOCATION
BulgariaDobrich ProvinceAlbena
NUMBER OF ROOMS
318
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