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Helena Sands Hotel

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308 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Cardiff, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

My wife and i stayed here for a week. Nice clean hotel. We had specified a sea facing room on higher floor which was worthwhile. Buffet breakfast and dinner offer good choice. The sea food restaurant is a must visit, requires prior booking. The aircon is loud and noisy everytime it kicks in and out. The gym was hogged by... More 

Helpful?
Thank SaW18
North East England, United Kingdom
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 October 2016

Having first seen this hotel in 2013 as we walked past and witnessed a spectacular wedding around the pool, I wanted to return to Bulgaria and stay myself... In 2015, from the moment we arrived, we knew this was going to be a great holiday. The service on reception was first class, efficient and friendly enough. There were smiles along... More 

Helpful?
Thank Sarah20x
Pontypridd, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 October 2016 via mobile

Came here at very start of the season so was very quiet which we didnt mind too much. Lovely hotel and weather was nice too for the duration of the holiday. Plenty of cheap stalls and places to eat. Met some lovely people whilst there like Sue and Amy from Carlisle. PS Hi Sue its Jon and Sara from Wales.... More 

Helpful?
Thank Jonathan J
Hartlepool, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 September 2016

Lovely hotel,booked sea view ended up looking out over the dustbins.When we complained found reception staff were not interested.The hotel itself is very nice,but there is no entertainment at all on a evening.There is entertainment over at the other hotel but when we asked about it they said it would cost 24 levs per person.The hotel is also quite a... More 

Helpful?
Thank Heather C
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 September 2016

For the first time in Sunny Beach and it was a pleasant surprise to stay in this hotel. Employees very kind and tolerant, smiling and giving excellent service and responded to every request. The view from the room is amazing, stunning. I'd love to stay in this hotel again. Equal !!!

Helpful?
Thank Shlomitna
U.K.
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 September 2016

We have just returned from a 7 night stay. My wife & I booked, then decided to invite two family members (3 rooms in total, all with sea view). We arrived at 3 a.m. and were advised by Helena Sands that they had upgraded us to a larger room. Blow me down, they gave us the PRESIDENTIAL SUITE. The suite... More 

Helpful?
2 Thank SunGod-UK
Rotherham, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 September 2016 via mobile

This was my first time holiday in Bulgaria what a pleasant surprise . And we couldn't have picked a better hotel The helena sands hotel was a complete surprise it is a first class luxury hotel.very clean great food with the settings around and within one of the best I have stayed in thank you to all the staff for... More 

Helpful?
1 Thank john b
Greater London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016

just returned from a weeks stay here and am feeling very dissapointed.this hotel itself is beautiful but thats where it stops.....i have never encountered so many rude people in my life,there is no please or thankyou,no friendly smiles from staff and the overall feeling is not very nice.The hotel is amazing,rooms lovely and decor is outstanding but sadly thats where... More 

Helpful?
Thank holidayqueen2016
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2016

One of my favourite hotels in the resort! Rooms are very well furnished, the staff is super friendly and helpful. The view from the rooms is amazing! The gardens are designed with style and touch of romance - perfect place for weddings! Food is very good. Just a great place to stay and enjoy a nice vacation!

Helpful?
Thank Maria I
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 September 2016 via mobile

Beautiful hotel, light spacious rooms, stunning views over the bay that I just couldn't get enough of, excellent service all round. The food was great, massive selection of everything, even plenty to satisfy my fussy appetite. Anything I wanted I got and the whole experience was just perfect. The beach is just a stones throw away and it is right... More 

Helpful?
5 Thank A13X81

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
In the Sunny Beach resort area on the Black Sea. 3 to 7-story building and garden villas. Situated directly on the beach. Sun loungers and parasols on the beach (additional charge). In a 14,500 m2 garden together with the Riu Helena Park Hotel. 2.5 km from the centre of Sunny Beach. 28 km from Burgas airport. Credit cards accepted: MasterCard, Visa. ... more   less 

Additional Information about Helena Sands Hotel

Address: Sunny Beach 8240, Bulgaria (Formerly Riu Palace)
Region: Bulgaria > Burgas Province > Sunny Beach
Price Range: £59 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helena Sands Hotel 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Riu Palace Helena Sands Hotel
Helena Sands Hotel Bulgaria/Sunny Beach
Hotel Style:
#2 Luxury Hotel in Sunny Beach
#4 Family Hotel in Sunny Beach
#5 Romantic Hotel in Sunny Beach
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Questions & Answers

Here's what travellers have asked, with answers from Helena Sands Hotel staff and other travellers.
26 questions
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Greater London, United Kingdom

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Questions? Get answers from Helena Sands Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you pay for a sea view,then it's not guaranteed.”
 of 5 bubbles heathercE9489HF, 27 Sep 2016 | Read review
“All rooms face the sea and the pool. Amazing scenery”
 of 5 bubbles Shlomitna, 26 Sep 2016 | Read review
“High Sea View Room, or VIP/Suite if you can afford.”
 of 5 bubbles SunGod-UK, 23 Sep 2016 | Read review
“The rooms with sea view are the ones!”
 of 5 bubbles , 18 Sep 2016 | Read review
“like all hotels the higher the better”
 of 5 bubbles Faded, 7 Sep 2016 | Read review
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